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  1. joergbrandt's Avatar
    Hi there.
    My battery is draining since 3 days.
    Normal usage: 1,5 - 2 days
    Now: only 15 to 18 h
    No new app's
    No software update
    I reboot once a day, as suggested in other posts.
    Don't use my phone more than before.
    But it's heating up when in normal usage (browsing, listen music, texting)
    Any suggestions /solutions?

    Cheers
    Last edited by joergbrandt; 07-21-19 at 09:35 AM.
    07-21-19 09:22 AM
  2. Zebra 99's Avatar
    Sounds like hardware issue. Do you contact BBMo?
    07-21-19 02:44 PM
  3. joergbrandt's Avatar
    Sounds like hardware issue. Do you contact BBMo?
    No. It makes more sense to teach a dolfin to speak than contacting the BlackBerry support.
    Vistaus likes this.
    07-21-19 04:02 PM
  4. Zebra 99's Avatar
    If that is hardware issue, the warranty is best way to go.
    07-22-19 03:41 AM
  5. LiamQ's Avatar
    Check Settings - Battery to see if any apps stand out as using more battery than normal.
    07-22-19 03:48 PM
  6. clkgtr37's Avatar
    Exact same situation here. Out of nowhere my brand new KEY2 battery has tanked. Have tried dialing Carrier Services, but it hasn't helped.
    07-22-19 05:15 PM
  7. the_boon's Avatar
    Exact same situation here. Out of nowhere my brand new KEY2 battery has tanked. Have tried dialing Carrier Services, but it hasn't helped.
    What shows up in the battery stats ?
    07-22-19 06:56 PM
  8. clkgtr37's Avatar
    I just charged it (first midday charge I have ever done on a Key series BlackBerry. I also updated to the July 22 carries services update. Will keep you posted.
    07-22-19 07:54 PM
  9. anon(4297019)'s Avatar
    Use the Power Centre and tap on battery level, then tap on the 3 dots top right corner and choose "show full device usage". Then scroll down to where it shows device usage, take a screenshot and post it here.
    07-23-19 04:12 PM
  10. joergbrandt's Avatar
    The evil App is located and eliminated.
    It was Firefox Klar (the German version of Firefox Focus)
    It works fine for weeks, and out of nowhere it sucks battery like hell, even when not in use.
    Thanks for your suggestions.
    cheers
    07-24-19 03:00 AM

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