Built for Business - Learn more about BlackBerry KEY2
09-08-19 02:54 AM
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  1. rodwilsonsr's Avatar
    Love my Key2...

    I seem to be having an issue where audible email and text notifications stop working.

    I have the volume on all notifications enabled and they will be working fine. When I am on a phone call for a while, I hang up and audible notifications stop working.
    The light will still flash for text messages, emails or other apps, but no noise.

    I have checked that the volume is still turned up.
    Do not disturb is disabled

    The only fix so far is to reboot the phone...then the audible notifications come back.

    Any suggestions?
    Thanks
    Rod
    07-25-18 11:49 AM
  2. azakaria's Avatar
    I have the same problem too...I hope a quick and small update addresses this issue the next days.
    07-25-18 03:27 PM
  3. rodwilsonsr's Avatar
    Glad i'm not alone then...I was thinking about resetting the phone, but I dont want to go through all the crap right now.

    It is definitely consistent though. I was just on a few calls for the past couple hours and the audible notification is once again not working.

    Let me know if you find any solution.
    07-27-18 05:26 PM
  4. senectus's Avatar
    just got a report of one of my users with the dual Sim model having the same issue
    07-27-18 08:47 PM
  5. JKames's Avatar
    problem seems to fix itself. seemed to happen when emails come from same email address sending email.
    07-27-18 08:50 PM
  6. senectus's Avatar
    Can you elaborate? I don't understand what you mean by that
    07-28-18 06:30 AM
  7. JKames's Avatar
    I had the problem when I sent myself an email
    07-28-18 07:30 AM
  8. senectus's Avatar
    hmmmm I have a spare key2 here with me and try as I might I can't replicate the issue.
    07-28-18 07:51 AM
  9. senectus's Avatar
    anyone know what this logo is?
    the one just before the alarm clock icon
    http://imgur.com/gallery/LKmABLL
    07-28-18 08:24 AM
  10. lonestar1135's Avatar
    anyone know what this logo is?
    the one just before the alarm clock icon
    http://imgur.com/gallery/LKmABLL
    Silent mode on your ringer. Hit the top volume rocker until you get back to vibrate or sounds
    07-28-18 09:43 AM
  11. senectus's Avatar
    ok cool, the next time anyone noticed their notifications not working can they check to see if that's on the top bar?
    07-28-18 09:02 PM
  12. Christopher Jennings's Avatar
    Same problem.
    08-09-18 07:40 AM
  13. rjedge54's Avatar
    Do any of you with this issue have meeting mode enabled and a calendar event occurring? Meeting mode silences the notifications for the duration of the meeting or event. You can also cancel Meeting mode for each event via the notifications.

    Richard

    Sent from my BlackBerry Key² (BBF100-2) | Android 8.1.0
    08-09-18 11:27 AM
  14. the real serenia's Avatar
    I had a similar issue and it turned out that the audible notifications somehow were switched to playing on the earpiece (and thus almost inaudible). A quick reboot fixed it, but also the second time it happend it was fixed by disconnecting from my Samsung S3 smartwatch then reconnecting. So not sure whether it was the app or something to do with Bluetooth. Hasn't happened again.

    ====================================
    8830 - 9630 - 9800 - 9700 - 9900 - Z10 - Passport - Priv - Key2
    08-09-18 12:06 PM
  15. selimpusat's Avatar
    I use KEY2. Yes I have the same problem. It would repeat approximately every 48 hours. To restart the only solution. I thought it might be a Launcher, but Nova was the same mistake. I think the problem will be resolved with a system update. Please let's keep talking. share solution if it exists.
    08-16-18 08:09 AM
  16. selimpusat's Avatar
    08-16-18 05:03 PM
  17. RK_BB's Avatar
    I noticed this problem back in March on my KEYᵒⁿᵉ.

    Since the KEYᵒⁿᵉ was on Nougat at a time we can conclude that this has nothing to do with the Oreo update:

    /blackberry-keyone-f445/notification-tone-forgotten-device-1138651/
    08-17-18 11:51 AM
  18. selimpusat's Avatar
    I noticed this problem back in March on my KEYᵒⁿᵉ.

    Since the KEYᵒⁿᵉ was on Nougat at a time we can conclude that this has nothing to do with the Oreo update:

    /blackberry-keyone-f445/notification-tone-forgotten-device-1138651/
    BBM tone not working normally. Another problem we mentioned. the device will not output sound after a while. all the settings are in place but no sound!
    08-17-18 11:55 AM
  19. RK_BB's Avatar
    08-17-18 11:56 AM
  20. selimpusat's Avatar
    I wrote with BlackBerry Mobile. I sent the bug report, I sent it. he said.
    08-17-18 12:08 PM
  21. selimpusat's Avatar
    Anybody catching the development?

    my mistake is the return of the BlackBerry to Mobile error report .
    Last edited by selimpusat; 08-20-18 at 06:17 AM.
    08-20-18 03:01 AM
  22. sidhuk's Avatar
    same issue here.
    08-20-18 08:32 AM
  23. selimpusat's Avatar
    @conite @thurask @Bla1ze
    look here. Remember the KEYone notification problem. Damn it, I live in KEY2 now.
    08-20-18 11:26 AM
  24. adamlau's Avatar
    Same issue with notifications here. Ringtones as well. Device reset resolves the issue. But the problem returns within an hour or so.
    08-20-18 12:15 PM
  25. TurdRon_FergusonBurgundy's Avatar
    They do not have an ETA on the solution and are opting to close cases and send out customer surveys? That is an incredibly questionable business decision. Not one I would have made.

    Customer satisfaction results are going to be ****ty. Most likely in the tank.

    Generally companies look closely at the number of customer cases in an active state as well as how long they have been open for. Naturally, cases with significant age are generally not good. The fact they are closing these tells me they really do have no idea when it will be fixed and that it will most likely be a long lengthy wait for those affected.

    This coming from someone with over 15 years of global project management in the BPO industry.
    08-20-18 01:27 PM
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