All the physical keys do not work.

Hello,

I just got a used Key2. It looks perfect but some of the physical keys don't work... most of them! Only the A, Q, P, D and a few others. The phone doesn't have a shock. I reset it but nothing. Could it be a software problem? Can I put in a new rom? Or just a hardware problem and I got ripped off? Thank you in advance! (Sorry I'm using a translator)

Dial *#2886# then hit "MANU" and then go to "Keyboard" and test each key over there to make sure it's a hardware problem

Thx ! So :
- fingerprint : fail
- fingerprintenroll : fail
- capacitive keyboard : /product ID : ERROR / rawdata fail ERROR / opendata fail : ERROR
And :
- Keyboard : A ok P ok Z fail.

Where do you think the problem could have come from?

Thx again

I replied but my message still seems to be in moderation... I'm testing... ? (Even if you have to tell me again: everything failed)

Originally Posted by Adamas44

Thx ! So :
- fingerprint : fail
- fingerprintenroll : fail
- capacitive keyboard : /product ID : ERROR / rawdata fail ERROR / opendata fail : ERROR
And :
- Keyboard : A ok P ok Z fail.

Where do you think the problem could have come from?

Thx again

Return the phone immediately

Return it send it back get a refund

Originally Posted by Adamas44

Hello,

I just got a used Key2. It looks perfect but some of the physical keys don't work... most of them! Only the A, Q, P, D and a few others. The phone doesn't have a shock. I reset it but nothing. Could it be a software problem? Can I put in a new rom? Or just a hardware problem and I got ripped off? Thank you in advance! (Sorry I'm using a translator)

Send it back its a DUD.

Thx for yours anwers. Obviously, the seller say it's work... anyway. Thx !

Anyone, kindly explain how the Keyboard Diagnostic test works? I see one key lighted up as green. Does that mean it works? .... that it passed? It was a "q?" The rest of the keys, including the power and volume keys, if you press them turn gray. Can't get them to work again including the power button. Thought the battery would die and the device was bricked. Luckily, escaped a few hours later when I somehow got back to the list of items, scrolled down and exited. It looks as if most if not all keys fail, but how do I do this test properly to see if there is a Pass or Fail? I don't understand it. Is there a video anywhere that shows how this works? I'm such a novice and new to the Key2. Don't know its secrets. Felt lucky to escape the screen, scroll down and exit. Won't go back in there unless I know what I'm doing. Looks like I got a device that needs a keyboard replacement. Options are refund, replacement or complaint.

Originally Posted by BB_Questions

Anyone, kindly explain how the Keyboard Diagnostic test works? I see one key lighted up as green. Does that mean it works? .... that it passed? It was a "q?" The rest of the keys, including the power and volume keys, if you press them turn gray. Can't get them to work again including the power button. Thought the battery would die and the device was bricked. Luckily, escaped a few hours later when I somehow got back to the list of items, scrolled down and exited. It looks as if most if not all keys fail, but how do I do this test properly to see if there is a Pass or Fail? I don't understand it. Is there a video anywhere that shows how this works? I'm such a novice and new to the Key2. Don't know its secrets. Felt lucky to escape the screen, scroll down and exit. Won't go back in there unless I know what I'm doing. Looks like I got a device that needs a keyboard replacement. Options are refund, replacement or complaint.

Refund and then start over if you insist. There are too many variables to risk on a faulty device.