12-08-19 04:27 PM
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  1. Bob80220's Avatar
    I just received ACF885 OTA... PRD-003 on AT&T.

    Bob
    Attached Thumbnails ACF885 Just Arrived OTA-61608.jpg  
    hamilgs and Tsepz_GP like this.
    12-03-19 09:57 PM
  2. PixiePenny's Avatar
    Ditto... ACF885 Rogers PRD-005
    Tsepz_GP likes this.
    12-03-19 10:22 PM
  3. jelp2's Avatar
    Yea I got it too tonight. TMO
    Silver Key2 of course.....
    12-03-19 10:46 PM
  4. mitchy_mitch's Avatar
    got it too om my Key2Le on Freedom Mobile with a Koodo phone
    12-04-19 12:35 AM
  5. AlKa's Avatar
    Landed for Telus in Toronto
    12-04-19 07:29 AM
  6. Crusader03's Avatar
    Got it Rogers British Columbia.

    Posted via my Passport
    Bob80220 likes this.
    12-04-19 01:30 PM
  7. rarsen's Avatar
    Same as Bell in Montreal
    12-04-19 01:33 PM
  8. surgeon1919's Avatar
    I just got my Key2 and it's still in the box. It seems like this update has solved the spacebar issue some users were experiencing.

    Has anyone noticed anything else?
    12-04-19 01:53 PM
  9. Rgrblue's Avatar
    got update on my KEY2 (carrier T-Mobile) haven't downloaded yet. anyone notice any changes or problems after downloading this update?
    12-05-19 03:19 PM
  10. Bob80220's Avatar
    got update on my KEY2 (carrier T-Mobile) haven't downloaded yet. anyone notice any changes or problems after downloading this update?
    I haven't noticed any changes and there aren't any problems created for me after installing the the update...

    Bob
    12-05-19 03:39 PM
  11. Chuck Finley69's Avatar
    I haven't noticed any changes and there aren't any problems created for me after installing the the update...

    Bob
    So you’re saying it’s a placebo....
    12-05-19 03:41 PM
  12. ralphslate's Avatar
    I'm not sure if this is related, but I have stopped receiving SMS texts on my Key2. Last text was received pre-update, none since (verified with one sender that they sent one).
    12-05-19 07:42 PM
  13. Chuck Finley69's Avatar
    I'm not sure if this is related, but I have stopped receiving SMS texts on my Key2. Last text was received pre-update, none since (verified with one sender that they sent one).
    Do a 32 second reboot
    12-05-19 07:43 PM
  14. ralphslate's Avatar
    Unfortunately the 32-second reboot did not help (not sure I did it right - held down power for 32 seconds - it "rebooted" about 4 times during the hold-down).

    I've had my Key2 for about 10 months, I use AT&T as my carrier but did not buy it through them, I simply swapped my Key1 SIM into it. Is it possible that due to the update, AT&T no longer recognizes the text services or something?
    12-05-19 07:52 PM
  15. Chuck Finley69's Avatar
    Unfortunately the 32-second reboot did not help (not sure I did it right - held down power for 32 seconds - it "rebooted" about 4 times during the hold-down).

    I've had my Key2 for about 10 months, I use AT&T as my carrier but did not buy it through them, I simply swapped my Key1 SIM into it. Is it possible that due to the update, AT&T no longer recognizes the text services or something?
    I don't think so but AT&T should be willing to help over phone. Just call from separate device so as to make troubleshooting easier.
    12-05-19 08:01 PM
  16. Bob80220's Avatar
    Is it possible that due to the update, AT&T no longer recognizes the text services or something?
    I'm on AT&T with my KEY2 and I've not experienced any issues with text messaging since installing the November update.

    Give AT&T Technical Support a call and work with them on this...or maybe swing by an AT&T store and get a new SIM card and have it provisioned to your KEY2's IMEI.

    Bob
    12-05-19 08:52 PM
  17. ralphslate's Avatar
    Thanks - so far, 30 minutes on hold.
    12-05-19 09:10 PM
  18. ralphslate's Avatar
    After spending an hour between hold and troubleshooting, the representative told me that AT&T is having some kind of issue with its network. So if that is true, it was merely coincidental that I'm not receiving texts (though I can send them just fine...). They promised it would be fixed by tomorrow.

    This kind-of makes their 2-factor authentication to log into their website unusable, of course...
    12-05-19 09:46 PM
  19. Bob80220's Avatar
    I'm in Denver and the text messaging is working just fine. Hopefully AT&T will get it sorted out quickly... I'm curious where you are located.

    Bob
    12-05-19 09:50 PM
  20. Chuck Finley69's Avatar
    I am in the mighty TPA getting texts on AT&T just fine. Then again it’s 47 degrees and no snow
    12-05-19 10:23 PM
  21. elcheapodeluxe's Avatar
    Since this update my Key2 has ceased working on Verizon. Could be coincidence - I'll have to call them and make sure my line is still provisioned as CDMA-only. It hangs up right after dialing any number. No calls received since before the update.
    12-06-19 10:43 AM
  22. Chuck Finley69's Avatar
    Since this update my Key2 has ceased working on Verizon. Could be coincidence - I'll have to call them and make sure my line is still provisioned as CDMA-only. It hangs up right after dialing any number. No calls received since before the update.
    Uh, you want LTE only and CDMAless on your provisioning
    12-06-19 10:51 AM
  23. ralphslate's Avatar
    I am in Massachusetts, and still cannot receive texts on my KEY2/ATT. When I go to the ATT website, Key2 is not one of their "supported" devices, they classify it as "BYOD" so their recommendation is that I contact the manufacturer.
    12-06-19 11:00 AM
  24. Chuck Finley69's Avatar
    Ignore the website and call in as AT&T service customer. You pay for the service and they can do basic troubleshooting and check settings per my earlier recommendation. Again, call from a different phone so as to maximize efficiency from their perspective.
    12-06-19 11:26 AM
  25. Bob80220's Avatar
    I am in Massachusetts, and still cannot receive texts on my KEY2/ATT. When I go to the ATT website, Key2 is not one of their "supported" devices, they classify it as "BYOD" so their recommendation is that I contact the manufacturer.
    You should not be experiencing any issues with text messaging on your BYOD KEY2. While AT&T does not support Enhanced Features for the KEY2, everything else will function as it should. I have not had any issues with my BYOD KEY2/PRD-003 on AT&T with text messaging since purchase in October 2018. I previously had an AT&T branded PRIV but I had a new SIM installed registering it to the IMEI of my KEY2.

    Again, I would suggest you drop by an AT&T store and get a new SIM and have it provisioned to the IMEI of your KEY2. Hopefully that will fix whatever issue your are having. I can't imagine it has anything to do with the November update.

    Bob
    12-06-19 11:37 AM
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