05-04-18 12:09 PM
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  1. RK_BB's Avatar
    Since the last Beta Hub update, all WhatsApp messages in a conversation are synced rather than the last message which was the behavior prior to the update.

    Is this intended?

    Also, the link between Hub and WhatsApp tend to break more frequently now than it did before.
    @LiamQ if you can shed some light on this.
    Bostil1987 likes this.
    12-04-17 02:15 PM
  2. LiamQ's Avatar
    Since the last Beta Hub update, all WhatsApp messages in a conversation are synced rather than the last message which was the behavior prior to the update.

    Is this intended?

    Also, the link between Hub and WhatsApp tend to break more frequently now than it did before.
    @LiamQ if you can shed some light on this.
    Which version of BlackBerry Hub+ Services do you have?
    12-04-17 02:16 PM
  3. RK_BB's Avatar
    Which version of BlackBerry Hub+ Services do you have?
    1.5.7.48324
    12-04-17 02:19 PM
  4. LiamQ's Avatar
    1.5.7.48324
    Please try updating to BlackBerry Hub+ Services 1.5.7.48355, released 43 minutes ago.
    12-04-17 02:21 PM
  5. RK_BB's Avatar
    Please try updating to BlackBerry Hub+ Services 1.5.7.48355, released 43 minutes ago.
    Done. I will post here if the issue persists.

    Thank you!
    12-04-17 02:37 PM
  6. MrGlenn's Avatar
    Please try updating to BlackBerry Hub+ Services 1.5.7.48355, released 43 minutes ago.
    Updated behaviour (picture edited a little to clarify):

    Not getting 'every' message separately anymore but still receiving some unexpected extra entries simply titled 'WhatsApp'.
    Attached Thumbnails WhatsApp Integration Since Last Beta Hub Update-38100.jpg  
    Bostil1987 likes this.
    12-05-17 07:04 AM
  7. LiamQ's Avatar
    Not getting 'every' message separately anymore but still receiving some unexpected extra entries simply titled 'WhatsApp'.
    Which version of Android are you using? Which version of WhatsApp?
    12-05-17 09:20 AM
  8. MrGlenn's Avatar
    KeyONE on 7.1.1 (Build AAQ302)
    Hub 1.5.7.14134
    Hub services 1.5.7.48355
    WhatsApp 2.17.407
    12-05-17 10:03 AM
  9. G_Unit MVP's Avatar
    I'm on Hub 1.5.6.13965
    Hub services 1.5.6.47872
    Marshmallow 6.0.1 AAQ280

    And every now and then Whatsapp converstations on the Hub are displayed under the wrong contact name. It scare me for a moment after sending some nasty words joking with a friend, and when I saw in Hub that the message was under a work contact name. I opened the conversation and thankfully it was the right contact, but displayed in Hub under the wrong name.
    It's been happening with different contacts, once a week at least.
    12-05-17 10:13 AM
  10. RK_BB's Avatar
    I'm on Hub 1.5.6.13965
    Hub services 1.5.6.47872
    Marshmallow 6.0.1 AAQ280

    And every now and then Whatsapp converstations on the Hub are displayed under the wrong contact name. It scare me for a moment after sending some nasty words joking with a friend, and when I saw in Hub that the message was under a work contact name. I opened the conversation and thankfully it was the right contact, but displayed in Hub under the wrong name.
    It's been happening with different contacts, once a week at least.
    I could share the same up until yesterday's update. Seems more stable now and also started showing missed calls which is great!
    12-05-17 11:50 AM
  11. G_Unit MVP's Avatar
    I could share the same up until yesterday's update. Seems more stable now and also started showing missed calls which is great!
    I don't have any updates available in Google Play...
    9090909090 likes this.
    12-05-17 11:55 AM
  12. RK_BB's Avatar
    I don't have any updates available in Google Play...
    Are you on Beta?
    12-05-17 11:56 AM
  13. G_Unit MVP's Avatar
    Nope, that's why. I thought there was a final version available.
    12-05-17 11:58 AM
  14. NG888's Avatar
    updated hub to latest as of today, whatsapp contacts not showing, just whatsapp message, but group chats are showing group name.
    12-05-17 01:20 PM
  15. LiamQ's Avatar
    updated hub to latest as of today, whatsapp contacts not showing, just whatsapp message, but group chats are showing group name.
    Which version of Android are you using? Which version of WhatsApp? Which version of BlackBerry Hub+ Services?
    12-05-17 01:26 PM
  16. NG888's Avatar
    Which version of Android are you using? Which version of WhatsApp? Which version of BlackBerry Hub+ Services?
    WA 2.17.432.
    Android 7.1.1 Build AAQ837
    HUB 1.5.7.14134
    HUB Services 1.5.7.48324
    12-05-17 01:37 PM
  17. Bostil1987's Avatar
    I had the same problem as stated above, that every single message appeared. This is now improved, but in some cases it still exists - in the meanwhile I have entries, where not the name, but "WhatsApp" is stated.

    WA 2.17.436
    OS: AAQ302
    Hub-services: 1.5.7.48355
    Hub: 1.5.7.14134
    12-06-17 12:52 AM
  18. MrGlenn's Avatar
    KeyONE on 7.1.1 (Build AAQ302)
    Hub 1.5.7.14134
    Hub services 1.5.7.48355
    WhatsApp 2.17.407
    Slight update:
    The generic "WhatsApp" messages appear for all chats, seemingly when I get multi-line messages or multiple messages in rapid succession.
    12-06-17 05:50 AM
  19. RK_BB's Avatar
    Slight update:
    The generic "WhatsApp" messages appear for all chats, seemingly when I get multi-line messages or multiple messages in rapid succession.
    I concur!
    12-06-17 11:33 AM
  20. hadji's Avatar
    Slight update:
    The generic "WhatsApp" messages appear for all chats, seemingly when I get multi-line messages or multiple messages in rapid succession.
    Me too, what should we do? Delete whatsapp or the hub and install it back?
    12-06-17 01:22 PM
  21. LiamQ's Avatar
    Slight update:
    The generic "WhatsApp" messages appear for all chats, seemingly when I get multi-line messages or multiple messages in rapid succession.
    Can you try updating to today's beta release of BlackBerry Hub+ Services 1.5.7.48385? We think we've fixed this now.

    For anyone still having issues, please specify your versions of Android, WhatsApp, and BlackBerry Hub+ Services. This latest problem was specific to beta versions of WhatsApp on Android 7.
    MrGlenn likes this.
    12-06-17 01:35 PM
  22. G_Unit MVP's Avatar
    On the Hub under the Whatsapp contact name, you are supposed to see the last message right? In my case it always displays an old one, most of the time there 3 to 5 new messages in the conversation that are ignored in the Hub.

    That was happening in the official release, and now I'm on the 1.5.7.48385 is happening too.

    Priv MM 6.0.1 AAQ280
    WA: 2.17.427
    Hub: 1.5.7.14137
    Hub Services: 1.5.7.48385
    12-06-17 06:00 PM
  23. MrGlenn's Avatar
    Can you try updating to today's beta release of BlackBerry Hub+ Services 1.5.7.48385? We think we've fixed this now.
    Local time 01:08:35, I've updated but now have to wait for some darn people to wake up again.

    I'll be able to tell in the (my) morning.
    12-06-17 07:10 PM
  24. MrGlenn's Avatar
    Can you try updating to today's beta release of BlackBerry Hub+ Services 1.5.7.48385? We think we've fixed this now.
    Seems to have been solved for me on the latest update! Thanks
    12-07-17 04:36 PM
  25. LiamQ's Avatar
    Seems to have been solved for me on the latest update! Thanks
    Excellent, thanks for letting us know!
    12-07-17 04:45 PM
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