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10-28-18 01:13 AM
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  1. RK_BB's Avatar
    If a sender send multiple messages the first appear sent from the but the subsequent message appear as if it came from 'You'.

    Anyone?
    @max-bb
    09-04-18 04:21 PM
  2. max-bb's Avatar
    We'll take a look.
    09-04-18 04:34 PM
  3. RK_BB's Avatar
    We'll take a look.
    Thank you. Beta version numbers below:

    Hub+ Services: 1.6.2.52121
    Hub: 1.6.2.15744
    09-04-18 04:43 PM
  4. RK_BB's Avatar
    We'll take a look.
    Also, WhatsApp version 2.18.267

    I have a feeling it might have something to do with a WhatsApp update I received this morning; the conversation bubbles look a little different.
    09-05-18 12:47 AM
  5. Kim A Tan's Avatar
    I am experiencing the same issue since I updated WhatsApp last night.
    Last edited by Kim A Tan; 09-05-18 at 09:07 AM. Reason: Typo error
    09-05-18 08:31 AM
  6. RK_BB's Avatar
    I am experiencing the same issue since I updated WhatsApp last night.
    I am wondering if it has anything to do with the Priority Hub.

    I am going to turn it off for a while and test it; I will report back.
    @max-bb
    09-05-18 10:54 AM
  7. RK_BB's Avatar
    It has nothing to do with Priority Hub.
    @max-bb

    FYI
    09-05-18 03:21 PM
  8. max-bb's Avatar
    Thanks for the update.

    Presumably they changed the message format and we have to revisit our parsing.
    09-05-18 03:23 PM
  9. RK_BB's Avatar
    Thanks for the update.

    Presumably they changed the message format and we have to revisit our parsing.
    With pleasure.
    09-05-18 03:40 PM
  10. Kim A Tan's Avatar
    Thank you. How can this be resolved?
    09-06-18 01:28 AM
  11. RK_BB's Avatar
    Thank you. How can this be resolved?
    The team is working on it. There is nothing we (users) can do about it but hang tight.

    It's getting worse for me...
    09-06-18 10:47 AM
  12. RK_BB's Avatar
    @max-bb

    You might want to know that this issue is now affecting other messages.

    It is difficult to describe over text but when communicating with multiple people (different conversations), many messages get missed and never arrive Hub.
    09-06-18 11:02 AM
  13. aluiziomachado's Avatar
    experiencing the "You" sender bug on the last 3 days ...
    apart from that , also some missing messages that never appear on the hub
    RK_BB likes this.
    09-06-18 05:25 PM
  14. Matt J's Avatar
    Yes, this happened to me the moment I updated WhatsApp.
    09-06-18 06:54 PM
  15. RK_BB's Avatar
    Yes, this happened to me the moment I updated WhatsApp.
    Which confirms @max-bb assessment above. It's WhatsApp, not Hub.
    09-06-18 07:00 PM
  16. aluiziomachado's Avatar
    Which confirms @max-bb assessment above. It's WhatsApp, not Hub.
    ok, but :
    - on whatsapp app it is ok, no problems
    - on android message center it is also ok !

    the whatsapp update is not working well apparently only for the blackberry hub , so it seems to be a hub reading problem for the new whatsapp update
    09-06-18 07:27 PM
  17. RK_BB's Avatar
    ok, but :
    - on whatsapp app it is ok, no problems
    - on android message center it is also ok !

    the whatsapp update is not working well apparently only for the blackberry hub , so it seems to be a hub reading problem for the new whatsapp update
    That's correct. Hub require an update to support the new way WhatsApp is parsing messages.
    aluiziomachado likes this.
    09-06-18 07:28 PM
  18. prateek.samtani's Avatar
    Another annoying bug is that, when you receive an email and you delete it from the notification panel itself then it makes another sound as if new mail has come.
    09-07-18 01:10 AM
  19. aluiziomachado's Avatar
    getting worst, now any whatsapp message appear on my hub labeled "You" as the sender
    RK_BB and cb900f2 like this.
    09-07-18 09:18 AM
  20. claytargets's Avatar
    I'm having same problems with whatsapp since last updated, with "You" being listed as sender. Tried a reinstall and cleared the past chats, still have the same problems. I agree that it seems to be a hub problem. Using a BlackBerry Motion on Tmobile in the USA.
    RK_BB likes this.
    09-07-18 08:20 PM
  21. aluiziomachado's Avatar
    i would post if somebody has already reinstalled whatsapp , but now we have the answer
    reinstall the hub otherwise doesnt sounds like a good idea
    so waiting for hub update.....in the hopes that it will be adressed
    09-07-18 08:48 PM
  22. Mohamed ibrahim19's Avatar
    hi!

    My phone is key 2 and since yesterday all the massages I received from my
    whatsapp, when i get notification and I checked my HUB always mentioned cam
    from : You !!!
    No name !!! However when I checked my whatsapp application everything OK
    with named .

    Also when I dragged the screen down I can see name !

    The issue with HUB

    I tried to deleted hub and whatsapp
    And still same issue!

    Thanks
    MG
    cb900f2 likes this.
    09-08-18 03:55 AM
  23. Emaderton3's Avatar
    I have noticed this too and look forward to an update to fix it.
    09-08-18 08:00 AM
  24. Francesco990sm's Avatar
    me too ! same problem.
    I tried to disable the rubrics, I uninstalled whatsapp and reinstalled .. with and without messages .. nothing .. the "YOU" appears .. but it does not always appear, sometimes it divides the messages into "you" and with the correct name. I have heard assistance from BB but they do not even know that the problem exists.
    tried multiple vote to delete whatsapp and reinstall but it does not change.
    09-09-18 05:44 AM
  25. RK_BB's Avatar
    To everyone that's affected here:

    Please watch your contacts and report back here if you notice a syncing issue:

    Do you notice random contacts disappearances followed by recovery?

    Just today I received a message from 'You' and by tapping the message I was directed to a contact that was supposed to be on my contact list though WhatsApp showed a number which indicate they are not on my contact list.

    Upon checking my contact list I saw 69 contacts out of well over a thousand I am supposed to have.
    @LiamQ @max-bb
    09-09-18 11:30 AM
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