UGH! Hub Still Not Deleting Emails Off Server
- Assumptions:
1. Hub is set to delete emails on Hub & Server
Cause of “Bug” theory:
1. The Undo Delay of the first deleted message is overridden by an Undo Delay of multiple messages deleted at the same time or in immediate succession and ‘hang’ the message/s in an ‘unknown territory’ (term will be explained below).
There are different ways to deleting an email for which the Undo Delay behave differently:
- From the Productivity Tab, No Undo Delay
- From the Notification Shade, Undo Delay Apply
- From Hub, method A, From the standard Hub list:
a. Long press followed by Delete, Undo Delay Apply
b. Open message followed by Delete, Undo Delay Apply
c. Swipe to Delete, Undo Delay Apply - From Hub, method B, Press the S key to activate the Hub search bar and then:
a. Long press followed by Delete, No Undo Delay
b. Open message followed by Delete, Undo Delay Apply – significantly shorter than usual
c. Swipe to Delete, Undo Delay Apply – significantly shorter than usual
The “Bug” occurs when deleting multiple messages at the same time or in immediate succession using methods 3a. and 3c.
In order to understand the term ‘unknown territory’ mentioned in item 1 of the “Bug” theory we are going to delete an email message using method 3a. and while the Undo delay is going press the S key to activate Hub’s search bar.
After the deletion action was performed the message was removed from the list but when the S key was pressed, Hub search bar was activated, and the deleted message reappeared in the list awaiting the Undo Delay to complete after which it will be entirely removed from Hub & the Server.
The ‘unknown territory’ is therefore referred to where the message can be found after it was deleted by pressing the S key to activate Hub search bar.
Reproduction of “Bug”:
Delete multiple message (6 or more) using methods 3a. and 3c. (test both please). This time wait for the Undo Delay to complete and only then press the S key to activate Hub search bar and you will see all or some of the messages you intended to delete. The messages will hang in that 'territory' indefinitely and in fact, deleting them from that 'territory' actually complete the deletion action and remove them from the server.
This “Bug” will not occur with any other deletion method described above.
This "Bug" can be reproduce on any device, BlackBerry or not.
The email seems to get deleted from the Hub but can be found in the S.
I didn't try other variances of the test but this is significant enough to state that the messages do get stuck in a limbo.10-01-18 07:45 AMLike 0 - @LiamQ I am not sure if you had time to review my reproduction steps in post # 100 but in case you did, I wanted to offer a possible remedy:
Assuming the Undo Delay is the culprit then disable Undo Delay when deleting more than one message in one action as described in deletion method 3a and disable swipe to delete when attempting to delete a 2nd message in succession before the Undo Delay of the 1st message completed as described in method 3c.10-02-18 12:08 PMLike 0 -
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Since it's so involved and rather specific I was honestly struggling to find the words to describe it clearly. Glad it made it through!10-02-18 01:29 PMLike 0 -
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I tested deleting multiple emails from multiple accounts all at the same time (one action) and it looks like they were deleted off the server, as well as I could not find them in what I described as the 'unknown territory' in my bug description post.
The deletion method I tested is marking messages and pressing the Back key; I have not tested the swipe action yet.
I feel confident that this bug had been resolved and will report back here in case it re-appears or I see a different behavior when using the swipe to delete action.
Wow...that was a long standing one.10-12-18 01:32 PMLike 0 -
I suspect that navigating away from Hub interfere with the Undo Delay action which basically 'breaks' the deletion in the middle thereby leaving the 'deleted' messages in the 'unknown territory'.
I will suggest again that perhaps eliminating the Undo Delay when deleting multiple messages is the way to go.
Are you able to reproduce?
I will mention you here since I edited this post @LiamQLast edited by RK_BB; 10-14-18 at 04:31 PM.
10-13-18 11:59 PMLike 0 -
In order to make certain that your emails are deleted off the server almost instantaneously hit the S key to invoke the search bar and then delete as many message as you want, concurrently or not, they will get deleted off the server quickly.
If you do not want to have the Undo Delay at all then do not swipe to delete, rather select your message/s and then hit the Back key or tap the Delete button on the upper right, once again after you invoked the Search bar by pressing the S key.
The other alternative to bypassing the Undo Delay is deleting your messages using the Productivity Tab.
@LiamQ10-16-18 09:32 PMLike 0 -
- Besides the Undo delay, there is also up to a 5 minute delay to propagate changes (deletions, flagged flag, read flag) from the device to the server, to enable batching of multiple user actions. Each wakeup of the mobile radio can be very expensive, and if you delete ten messages in a row, one update is a lot more efficient than ten individual updates to the server.
Causing a connection to the server will cause the actions to occur immediately (refresh, getting a message, etc.)10-25-18 12:07 PMLike 0 - Besides the Undo delay, there is also up to a 5 minute delay to propagate changes (deletions, flagged flag, read flag) from the device to the server, to enable batching of multiple user actions. Each wakeup of the mobile radio can be very expensive, and if you delete ten messages in a row, one update is a lot more efficient than ten individual updates to the server.
Causing a connection to the server will cause the actions to occur immediately (refresh, getting a message, etc.)
This bug seem to have been resolved with the exception of deleting multiple messages followed by an immediate navigation away from Hub as described in post # 109.10-25-18 01:26 PMLike 0 -
I can see how this can be confusing to communicate; let me know how else I can assist in showing you what I am experiencing.10-25-18 07:42 PMLike 0 -
If you review previous posts you will find reproduction steps.
It was partially resolved. Hopefully @LiamQ and company will resolved completely soon.10-29-18 11:13 AMLike 0 -
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UGH! Hub Still Not Deleting Emails Off Server
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