1. 62jmw's Avatar
    All of a sudden, beginning Friday AM I stopped receiving emails in Hub. The emails are still showing up Outlook App. Any ideas?
    07-08-19 08:30 PM
  2. ppeters914's Avatar
    One idea..... How about telling us what device, what operating system and version, and whether you tried restarting the device.
    07-08-19 09:38 PM
  3. 62jmw's Avatar
    Key 2

    Model BBF-100-2

    Android version 8.1.0

    June 5 security patch

    ABY271Build Number

    Yes, I have restarted phone several times.

    I have Microsoft Outlook App and emails are still being received but Hub has quit.

    Thanks fervour help.
    07-09-19 09:39 AM
  4. ray689's Avatar
    Key 2

    Model BBF-100-2

    Android version 8.1.0

    June 5 security patch

    ABY271Build Number

    Yes, I have restarted phone several times.

    I have Microsoft Outlook App and emails are still being received but Hub has quit.

    Thanks fervour help.
    Have you tried to clear cache in the hub followed by a 32 second reboot? If that doesn't work, you may have to clear data, reboot, and set up again. But try option one first.
    07-09-19 09:46 AM
  5. ppeters914's Avatar
    Have you tried to clear cache in the hub followed by a 32 second reboot? If that doesn't work, you may have to clear data, reboot, and set up again. But try option one first.
    How do you clear the Hub cache?
    07-09-19 11:55 AM
  6. Rico4you's Avatar
    How do you clear the Hub cache?
    Go to settings, select apps & notifications, scroll down and select See all XXX apps, scroll down select Inbox, Select storage.

    You will see 2 Buttons: Clear data / Clear cache.

    select Cache.

    done.

    Good luck.
    07-09-19 05:16 PM

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