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  1. Jake2826's Avatar
    I often get the same call log entry multiple times in the inbox now.

    I was under the impression that at least BlackBerry devices were supposed to have reliable call log notifications in the inbox after the latest BlackBerry services update. Is this a known bug?
    @LiamQ @max-bb
    03-18-19 01:25 PM
  2. LiamQ's Avatar
    We haven't been able to reproduce this. Can you discern any pattern as to when it does or doesn't happen? For example, is it always with a certain contact?
    03-18-19 01:53 PM
  3. Jake2826's Avatar
    We haven't been able to reproduce this. Can you discern any pattern as to when it does or doesn't happen? For example, is it always with a certain contact?
    The last time I saw it was when rejecting calls to a certain contact. I would see two "missed call" entries for the same exact time and contact, even though I had just missed one call and not two.
    03-18-19 02:49 PM
  4. Jake2826's Avatar
    Could it be because the contact is listed in both the local and a synced account and the new call logging system you developed for the new hub doesn't understand that?
    Last edited by Jake2826; 03-19-19 at 02:30 AM.
    03-18-19 05:58 PM
  5. Rarebird13's Avatar
    I'm having the same issue with DTEK60. Every incoming call is shown twice, regardless of caller in contacts or not
    03-19-19 02:34 AM
  6. Jake2826's Avatar
    Delete.
    Last edited by Jake2826; 03-23-19 at 06:47 PM.
    03-22-19 12:28 PM
  7. Jake2826's Avatar
    We haven't been able to reproduce this. Can you discern any pattern as to when it does or doesn't happen? For example, is it always with a certain contact?
    I checked the Android system notification log, and it seems like the default phone app in my Priv is throwing double notifications. So I guess maybe it's not a HUB bug. Unfortunately, the default phone app cannot be uninstalled. It can only be disabled, so I'm not sure how to fix this.

    The attached image is from the native Android notification log.
    Multiple call log entries in inbox for BlackBerry PRIV-notable-00058.jpeg
    03-27-19 12:39 AM
  8. LiamQ's Avatar
    Which dialer app do you use?
    03-27-19 05:10 AM
  9. Jake2826's Avatar
    Which dialer app do you use?
    Phone 2.21

    The stock phone app that cannot be updated, downgraded or deleted on my Priv.

    Multiple call log entries in inbox for BlackBerry PRIV-notable-00062.jpeg
    03-27-19 06:57 PM
  10. dnocera's Avatar
    I get a similar thing after HUB updated a while back ago. On every missed call HUB shows it twice. Really frustrating. Can't seem to figure out why it's doing that?
    04-25-19 03:10 AM
  11. RK_BB's Avatar
    I think that what you guys are seeing are two separate notifications, one for an incoming call and another for a missed call in case you didn't pick up the call.

    The phone app target Oreo which supports notification channels and I am thinking that when installed on an OS that doesn't support it (M or N for example) you will see notifications from both channels though they look as if they came in from one channel.

    It's a little hard to explain if you don't have Oreo and understand the notification channels concept.

    Try to downgrade the phone app to the version that came with the device and retest; if it works well then the above theory holds true.
    @LiamQ does that make sense?
    04-25-19 09:09 AM
  12. LiamQ's Avatar
    We haven't been able to reproduce the duplicate call log problem on PRIV.
    04-26-19 11:49 AM
  13. Jake2826's Avatar
    We haven't been able to reproduce the duplicate call log problem on PRIV.
    If I miss a call, these are the three notifications that show in my hub inbox. Remember, this is three notifications for just for one missed call. Very strange.

    My system Phone call management app is 6.0.1

    My system Phone app is 2.21

    My Priv is a USA T-Mobile branded Priv.
    @LiamQMultiple call log entries in inbox for BlackBerry PRIV-notable-00087.jpeg
    04-27-19 02:18 AM
  14. Jan Truksa's Avatar
    I have the same problem on my Priv. Only one difference, that I have one missed call and one notification for one miss call.
    04-28-19 05:09 AM
  15. prateek.samtani's Avatar
    We haven't been able to reproduce the duplicate call log problem on PRIV.
    Please fix this.

    It is still broken in the latest version of hub that fixed Twitter icons.

    Also include more icons for applications. Multiple call log entries in inbox for BlackBerry PRIV-screenshot_20190426-154833__01.jpeg
    05-07-19 02:51 AM
  16. TheRealRoland_again's Avatar
    On a KeyOne, removed Google voice, duplicates went away.

    I did have set Google voice set to dial when calling
    05-15-19 03:30 PM

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