1. robnic's Avatar

    I am having issues using the Hub with my BB KeyOne, I thought it was my phone as Whattsapp notifications have stopped but then reading the reviews on HUB and people are experiencing exactly the same problems as I am having;

    The emails etc are not updating as they used to even when the Push settings are set up properly, does anyone know a fix for this?

    10-25-18 06:42 AM
  2. LUVINZ30's Avatar
    same here on key2. made a claim. BlackBerry still won't acknowledge on here, by email or by phone. awful support.
    10-25-18 08:40 AM
  3. max-bb's Avatar
    @robnic What version of the OS, and what version of Hub and Hub+ Services?
    10-25-18 12:03 PM
  4. robnic's Avatar
    It's on OS ABG366 Anderoid version 8.1.0 and Hub version 2.0 I think
    10-25-18 12:26 PM
  5. meattray's Avatar
    I'm on 16065 if that helps you. had same issue.
    10-25-18 01:20 PM
  6. robnic's Avatar
    Hi, it might if I understood you
    You DID have the problem then moved to 16065? if so err what is 16065? sorry for my no comprende!
    10-25-18 05:31 PM
  7. LUVINZ30's Avatar
    Has this been fixed for you? Mine hasn't.
    11-02-18 09:28 AM
  8. robnic's Avatar

    Well the hub has started to update my emails again, I tried checking all settings, push etc made no difference then it started ok again.

    The one thing that doesn't work is whatsapp I only get notifications when I actually open the app. I've tried deleting the app and reinstalling still the same,

    Sorry for late reply I didn't get a notification from crackberry ;-)

    11-19-18 01:30 AM

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