1. JG_Agustin's Avatar
    My PRIV's Hub is grouping two emails sent to two different recipients, with different content and attached documents, but that happen coincidentally to have the same subject.

    This does not happen on my Passport, which is able to differentiate these should be two separate conversations.

    I've only been able to disable conversation mode, but then have a huge mess with all my other emails.

    Is there anyway to solve this on the PRIV?
    06-07-17 07:27 PM
  2. Rodney Wilder's Avatar
    a bug that seems to have snuck in with recent update. report to dev in google play for the hub app, take a bug report and screenshots.
    I've seen as well
    06-07-17 10:29 PM
  3. JG_Agustin's Avatar
    a bug that seems to have snuck in with recent update. report to dev in google play for the hub app, take a bug report and screenshots.
    I've seen as well
    Thanks mate, I will follow your advice.

    In the end, I will also attach the screenshot here, as reference of the issue. Cheers.

     Passport (10.3.3.2163) /  PRIV (6.0.1)
    Last edited by JG_Agustin; 06-07-17 at 11:44 PM.
    06-07-17 10:35 PM
  4. JG_Agustin's Avatar
    Here's the comparison between Hub on the Passport and on the PRIV (conversation mode enabled and disabled).
    Attached Thumbnails Hub grouping emails with different recipients in one conversation, how to correct this?-14592.jpg  
    06-07-17 11:45 PM
  5. marcusperkins's Avatar
    I'm sure there is an option in the hub settings to group conversations with the same subject. It might be worth having a look at that.
    06-08-17 05:11 AM
  6. marcusperkins's Avatar
    Ah, I just tried that and it un-links all threads. so ignore above. Sorry.
    06-08-17 05:19 AM
  7. Rodney Wilder's Avatar
    Ah, I just tried that and it un-links all threads. so ignore above. Sorry.
    As stated. It's a bug with latest 1.5.2 hub update a few of us have seen. More reports with debug logs sent to hub developer, quicker they can find problem and fix

    Posted via CB10
    06-08-17 08:22 AM

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