1. kojita's Avatar
    Hi all,

    The HUB is working fine on my Keyone except that for some people, it fails to display properly french accent. For example, transféré would display as transf«then the rest would be an inverted ? a 1/2 in small fonts, and so one» but not all the emails with french accents display like this for some the accent é or è is just fine...any clues?
    Thanks
    05-31-17 07:38 AM
  2. Wezard's Avatar
    Errors on sending end? The phone, (hub) is just displaying what it receives.
    05-31-17 07:44 AM
  3. kojita's Avatar
    Thanks,
    Yes perhaps. I will try with another account to send myself a plain text email and a html formatted one...
    05-31-17 08:24 AM
  4. kojita's Avatar
    So journée reads journ�e on the keyone but not on the webmail...
    05-31-17 09:30 AM
  5. LiamQ's Avatar
    So journée reads journ�e on the keyone but not on the webmail...
    Could you send a sample message that reproduces the issue to bbappsupport@blackberry.com ? If your webmail is Gmail, it would be great to also attach the original message that you can grab from the desktop Gmail site: menu -> Show original -> Download Original.
    05-31-17 10:00 AM
  6. kojita's Avatar
    The problem is linked to the encoding at the source. The problematic mail have:
    Content-Type: text/plain; charset=windows-1252; format=flowed
    Content-Transfer-Encoding: 8bit

    Whereas the non problematic email have:
    Content-Type: text/plain; charset=utf-8; format=flowed
    Content-Transfer-Encoding: 8bit

    I will send it to the email you mentionned thanks (just did)
    05-31-17 10:07 AM
  7. LiamQ's Avatar
    I haven't been able to reproduce the problem using those same email headers. Is it possible for you to share the actual email message that reproduces the issue for you? If you could attach the source of the message (including headers) in email to bbappsupport@blackberry.com, that would be easiest.
    05-31-17 05:23 PM
  8. kojita's Avatar
    i just sent the emails sources to bbappsupport@blackberry.com
    06-02-17 07:48 AM
  9. LiamQ's Avatar
    If the protocol is Exchange, then the charset is handled at the server. That implies a server bug here.
    06-05-17 04:51 PM
  10. kojita's Avatar
    ok but it is a bug that only displays in the hub not in outlook ?
    06-06-17 01:19 AM
  11. LiamQ's Avatar
    I would expect it to affect every Exchange ActiveSync client. ActiveSync is used by mobile clients but not desktop clients.
    06-06-17 02:00 PM
  12. kojita's Avatar
    i ll try outlook for android and see if it haapens thèse as well. Will let you know shortly
    06-06-17 03:53 PM

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