1. tthieman's Avatar
    I'm having a weird issue. If I click on a call from the list in Hub, it pops up details about the call. If I click the phone icon to dial that person, my phone one continually tries to call another number. No matter what item I click on hub call list, it will attempt to to call the same contact. I've tried deleting the contact its trying to call but still tries to call the number. Anyone else having this issue?
    02-14-19 09:44 PM
  2. tthieman's Avatar
    Samsung s9+ with Android Pie
    Hub+ Services ver 1.6.2.53586
    Hub ver1.6.2.16480
    using Simpler dialed as phone app.

    was working fine until android update to pie. this problem is in conjunction with BBM messages not showing up in Hub either.
    02-14-19 09:48 PM
  3. dendron01's Avatar
    I'm having a weird issue. If I click on a call from the list in Hub, it pops up details about the call. If I click the phone icon to dial that person, my phone one continually tries to call another number. No matter what item I click on hub call list, it will attempt to to call the same contact. I've tried deleting the contact its trying to call but still tries to call the number. Anyone else having this issue?
    No but there is a funny dependency with Samsung and it's own contacts and dialer app. Might have something to do with it. Are you using them BlackBerry contacts app and granted all Hub+ permissions?
    02-15-19 02:45 PM
  4. tthieman's Avatar
    No but there is a funny dependency with Samsung and it's own contacts and dialer app. Might have something to do with it. Are you using them BlackBerry contacts app and granted all Hub+ permissions?
    Using blackberry contacts. I've been using for over a year with no problems. This all started with Pie update.
    02-15-19 03:03 PM
  5. dendron01's Avatar
    Using blackberry contacts. I've been using for over a year with no problems. This all started with Pie update.
    Interesting. I'm using a Pixel 3 with the full Hub+ Suite, no such issue here. This may have more to do with changes to the Samsung's own dialer / contacts and/or its own version of Andoid Pie. I would start by resetting the Samsung contacts app and dialer app, followed by a clean install of Hub+ Suite. I usually find a clean install of the Suite fixes most issues (too bad there is no backup/restore feature).
    02-15-19 03:59 PM
  6. tthieman's Avatar
    Interesting. I'm using a Pixel 3 with the full Hub+ Suite, no such issue here. This may have more to do with changes to the Samsung's own dialer / contacts and/or its own version of Andoid Pie. I would start by resetting the Samsung contacts app and dialer app, followed by a clean install of Hub+ Suite. I usually find a clean install of the Suite fixes most issues (too bad there is no backup/restore feature).
    Thanks. I'll give that a try and see what's happens
    02-15-19 04:04 PM
  7. tthieman's Avatar
    seems to be hub issue as problem returns.
    02-15-19 04:41 PM
  8. tthieman's Avatar
    also attempts to text the wrong number when you press and hold on number in Hub, hit 3 dots and hit send text message. obviously something messed up in Hub.
    02-16-19 04:46 PM
  9. arthropod88's Avatar
    also attempts to text the wrong number when you press and hold on number in Hub, hit 3 dots and hit send text message. obviously something messed up in Hub.
    I am having the same issue. Happened after Pie update as well... Wrong number when dialed or Text message...

    I have a Note 9...
    02-18-19 09:10 AM
  10. saphoto's Avatar
    So is there no resolution to this problem?? I have the Note 9 as well and I'm very frustrated with this.
    02-26-19 12:04 PM
  11. Fred Wu's Avatar
    On my Pixel 3. One outgoing call now will have two entries. One is number only, the other is the contact name. Is this something that can be fixed?
    02-26-19 03:50 PM
  12. LiamQ's Avatar
    On my Pixel 3. One outgoing call now will have two entries. One is number only, the other is the contact name. Is this something that can be fixed?
    Which version of BlackBerry Hub+ Services?
    02-26-19 04:14 PM
  13. Vistaus's Avatar
    also attempts to text the wrong number when you press and hold on number in Hub, hit 3 dots and hit send text message. obviously something messed up in Hub.
    There is no Send Message in the 3 dots menu. Or is that entry only visible on Pie? 'Cause it's not available here on Oreo on the KEY2.
    02-26-19 04:24 PM
  14. tthieman's Avatar
    There is no Send Message in the 3 dots menu. Or is that entry only visible on Pie? 'Cause it's not available here on Oreo on the KEY2.
    I had it in Oreo as well. Press and hold the call log in Hub to select it. Then hit 3 dots and option should be there
    02-26-19 04:29 PM
  15. Vistaus's Avatar
    I had it in Oreo as well. Press and hold the call log in Hub to select it. Then hit 3 dots and option should be there
    Well, it's not. Not for me, that is.
    02-26-19 04:33 PM
  16. tthieman's Avatar
    Well, it's not. Not for me, that is.
    Attached Thumbnails hub call log dials wrong number-11484.jpg  
    02-26-19 04:37 PM
  17. Vistaus's Avatar
    02-26-19 05:03 PM
  18. Vistaus's Avatar
    Oh, and I am using BlackBerry Contacts btw.
    02-26-19 05:04 PM
  19. tthieman's Avatar
    Oh, and I am using BlackBerry Contacts btw.
    Same. Using contacts. Had a blackberry android phone before work changed us to Samsung so I downloaded the hub+ suite. Not sure why you don't have that option. I've always had it on android.
    02-26-19 05:08 PM
  20. Fred Wu's Avatar
    Which version of BlackBerry Hub+ Services?
    Version 2.1902.0.54599.

    Not for every, actually. But something like this.
    The two numbers were my calling to Sydney water. But three entries appeared. Some calls to a person have the same issue, one number and the other contact name.

    Also not every incoming call was logged.
    Attached Thumbnails hub call log dials wrong number-screenshot_20190227-101110.jpg  
    02-26-19 05:10 PM
  21. tthieman's Avatar
    Same. Using contacts. Had a blackberry android phone before work changed us to Samsung so I downloaded the hub+ suite. Not sure why you don't have that option. I've always had it on android.
    Please note I'm selecting a call on the hub and then hitting 3 dots. Doesn't work from other items.
    02-26-19 05:10 PM
  22. LiamQ's Avatar
    Same. Using contacts. Had a blackberry android phone before work changed us to Samsung so I downloaded the hub+ suite. Not sure why you don't have that option. I've always had it on android.
    Beta users don't have that option. We had to remove it; we don't have direct access to the Call Logs anymore due to Google Play policy changes. We're still able to integrate Call Logs on some devices through the Notification Access permission, but we can't pull out the phone number reliably enough to offer the same menu items.
    Vistaus likes this.
    02-26-19 09:18 PM
  23. Tim Burne's Avatar
    I upgraded to the latest available version on an S9 and get both the 'calls wrong number' and 'SMS wrong number' issue. Seems it is broken and don't see any resolution mentioned here
    03-14-19 08:02 AM

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