1. kvpiet2011's Avatar
    Just started happening about a month ago... (KeyONE on 8.1)

    When my wife goes to forward an email it asks her which of her 2 email accounts to send from (even though one is already the default) and after she selects her default account in the From cell it also always populates the CC cell with her email account.

    Any ideas on how to resolve this?


    11-26-18 01:29 PM
  2. coffee-turtle's Avatar
    1) Open the HUB
    2) Hit the Menu (three bars) in the upper left corner
    3) Scroll down and tap settings
    4) Tap the account we need to work on
    5) set Automatic Cc?Bcc to "Don't send auto Cc/Bcc

    hope this helps?
    11-26-18 03:58 PM
  3. kvpiet2011's Avatar
    Tried that already with no change - issue still there.

    11-26-18 04:14 PM
  4. LiamQ's Avatar
    I'm curious if disabling the Autofill service would help (device Settings -> System -> Languages & input -> Autofill service).
    11-26-18 05:12 PM
  5. kvpiet2011's Avatar

    I'll check tonight and get back to you.

    11-26-18 06:01 PM
  6. kvpiet2011's Avatar

    Worked like a charm - thanks!!!!!!!

    11-26-18 09:39 PM

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