1. gizmo21's Avatar
    It seems it's widespread and BlackBerry is working on a fix. For my PRIV a simple reboot fixed it, so here no factory reset needed and as BlackBerry acknowledged
    the error you could even wait with a "poor" state instead.

    More on it here /blackberry-key2-f472/dtek-not-recognizing-key2-hardware-1156111/ bur I wanted to post it in more general section.
    09-18-18 01:58 AM
  2. Dunt Dunt Dunt's Avatar
    09-19-18 09:04 AM
  3. gizmo21's Avatar
    6 here in 2 days in other thread and several on Play and all the others give a ... on DTEK

    btw here is a suggestion from play answer:

    BlackBerry Limited 22. August 2018
    Hello, Please use these steps to resolve your issue:
    0) Update DTEK to v1.1.11.527
    1) Turn on airplane mode
    2) Restart your device
    3) Turn off airplane mode
    4) Open DTEK and check status.

    Thanks, DTEK Prod Mgmt
    09-19-18 08:24 PM

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