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08-29-18 12:30 PM
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  1. RK_BB's Avatar
    @LiamQ @max-bb

    Just received this update and it seems Hub is now forced into Conversation View.

    Toggling Conversation View Off doesn't resolve the issue.
    08-28-18 12:32 PM
  2. RK_BB's Avatar
    @LiamQ @max-bb

    It appears to be Conversation View and Standard View combined, all in the same message list.

    Every Conversation has the last email on top as well.
    08-28-18 12:36 PM
  3. Centerman66's Avatar
    I agree with RK_BB. Conversation mode is being Forced upon us with this new version. And hub crashes a lot. Horrible.
    08-28-18 12:42 PM
  4. Centerman66's Avatar
    Ok. Crashing stopped after a few minutes. But still cannot turn off conversation view.
    08-28-18 12:46 PM
  5. LiamQ's Avatar
    Thanks, we'll look into those. Note that this is a beta version.
    08-28-18 01:20 PM
  6. JKames's Avatar
    the new hub update is showing past emails that can't be deleted and keep populating.
    08-28-18 03:02 PM
  7. JKames's Avatar
    and every incoming email is duplicating. is there a way to revert back to a more stable version?
    08-28-18 03:04 PM
  8. RK_BB's Avatar
    and every incoming email is duplicating. is there a way to revert back to a more stable version?
    It's duplicating only when Conversation View is turned Off. Turn it On for now and you will be good.

    Alternatively you can use the Productivity Tab.

    I have a feeling that this has something to do with server side view mode; I have my desktop Outlook conversation mode turned On which I think gets mirrored to the server.

    This is now forcing me to use Conversation View which might just work!
    Last edited by RK_BB; 08-28-18 at 03:44 PM.
    08-28-18 03:08 PM
  9. JKames's Avatar
    thanks. this worked but I can't get rid of the thousands of emails showing up on my hub. they all say 7pm and can't be deleted.
    08-28-18 03:37 PM
  10. ray689's Avatar
    Yup it's sending every email in regular and conversation view.
    08-28-18 03:38 PM
  11. zephyr613's Avatar
    Thanks for the heads up all, I have paused this beta download until @LiamQ and crew sort it out
    08-28-18 04:31 PM
  12. JKames's Avatar
    it is paused but how can we get back to the old build.
    08-28-18 04:49 PM
  13. crackhead007's Avatar
    He paused his personal download not what is available in Beta. Not sure how to get back off the Beta without pulling your account out of the Beta group an possibility downloading from the Play store
    08-28-18 05:09 PM
  14. Smokeaire's Avatar
    thanks. this worked but I can't get rid of the thousands of emails showing up on my hub. they all say 7pm and can't be deleted.
    Same issue, but all have 6pm. This is beta so better report it.
    I just posted issue in play store.
    08-28-18 05:48 PM
  15. JKames's Avatar
    Blackberry. please help. the hub is basically unusable as is.
    08-28-18 05:52 PM
  16. ray689's Avatar
    Blackberry. please help. the hub is basically unusable as is.
    I wouldn't go that far. A pain and a little annoying sure. Unusable, nah. I'm sure they'll send a fix out. After all this is beta. If you can't afford to have these little glitches then maybe don't be in the beta?
    Last edited by ray689; 08-29-18 at 10:38 AM.
    RK_BB and Smokeaire like this.
    08-28-18 05:57 PM
  17. JKames's Avatar
    big glitch
    08-28-18 05:58 PM
  18. blackbird666's Avatar
    after the update my Hub isn't showing any messages or call logs on the main view. I have to go to the individual tabs swiping from the left to get to my messages, emails and call logs. Anyone else?
    08-28-18 06:11 PM
  19. Centerman66's Avatar
    after the update my Hub isn't showing any messages or call logs on the main view. I have to go to the individual tabs swiping from the left to get to my messages, emails and call logs. Anyone else?
    Re-set up your view.
    08-28-18 06:25 PM
  20. Centerman66's Avatar
    I totally get that we signed up to be beta testers. So I am not super annoyed. Although I do eagerly and anxiously await the fix for this "forced" conversation view.
    08-28-18 06:26 PM
  21. danp2000's Avatar
    To roll back open the app store, hit the Hamburger menu selecting apps then select the Beta tab.

    From there you can uninstall the last update which will roll you back.

    You will have to add your HUB+ accounts again.

    This worked for me.
    08-28-18 06:27 PM
  22. blackbird666's Avatar
    Re-set up your view.

    Adding email accounts to the new HUB VIEW causes the issue. New Hub view without email accounts works fine.

    Guess will have to wait for blackberry to fix this !
    Last edited by blackbird666; 08-28-18 at 06:37 PM. Reason: Fix sort of works
    08-28-18 06:30 PM
  23. danp2000's Avatar
    Adding email accounts to the new HUB VIEW causes the issue. New Hub view without email accounts works fine.

    Guess will have to wait for blackberry to fix this !
    See my note above to roll back while they fix it.
    08-28-18 06:48 PM
  24. blackbird666's Avatar
    Yes I did, I'll stick with this till they Blackberry fixes it. Too much work to re add my accounts
    08-28-18 06:51 PM
  25. JKames's Avatar
    danp2000. thanks so much for the great advice.
    08-28-18 08:11 PM
50 12

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