01-24-18 02:28 PM
55 123
tools
  1. conite's Avatar
    facing same issue!!!
    time to time notification showing for "update software" but on the time after download software it's showing "authentication issue"
    Just follow the update instructions.
    12-24-17 02:49 PM
  2. Joe257's Avatar
    "Follow the instructions" accomplishes nothing. I keep getting notifications for the update but it always fails with a "verification" error. Why BlackBerry hasn't solved this yet is beyond me. It is extremely frustrating since I bought this phone thinking I would get regular monthly updates. This isn't happening, is it?
    12-28-17 12:55 PM
  3. jromep07's Avatar
    disable goggle play service then update your dtek60 then enable gpservice
    12-28-17 02:11 PM
  4. stevec600's Avatar
    Unable to install System Update on BlackBerry powered by Android Smartphone
    Article Number: 000046990 | First Published: December 07, 2017 | Last Modified: December 20, 2017 | Type: Support
    Environment
    DTEK50
    DTEK60
    PRIV
    Issue Tracking
    Overview
    In some cases the available update will not install. A message Waiting for Wi-Fi or Verification Failed will be presented to the user on the update screen


    Cause
    Resolution
    Workaround
    Uninstall Google Play Services updates
    Go to Settings
    Select Apps
    Select Google Play Services
    Select the right top menu (three dots)
    Select Uninstall Updates
    Check for updates following the steps here
    NOTE: If you receive the error "Can't uninstall because this package is an active device administrator" follow these steps
    Select MANAGE DEVICE ADMINISTRATORS at the bottom of the error message screen
    De-select Android Device Manager or Find My Device (NOTE:It may be required to De-select other consumer applications until Google Play Services updates can be uninstalled) ​
    Select Deactivate
    Select the right top menu (three dots) on the Google Play services screen
    Select Uninstall updates
    Check for updates following the steps here
    After the update is complete the notification tray will notify to update Google Play services
    Select on of these notifications
    Select Update on Google Play services
    Go to Settings
    Select Security
    Select Device Administrators
    Select Android Device Manager or Find My Device(Note: If other consumer applications were Deactivated follow the same steps to Activate)
    Select Activate
    12-31-17 08:16 AM
  5. flashdriver's Avatar
    01-24-18 02:28 PM
55 123

Similar Threads

  1. What I would like to see in the KEYtwo (Hardware Wise)
    By AmritD in forum General BlackBerry News, Discussion & Rumors
    Replies: 65
    Last Post: 09-24-17, 04:56 PM
  2. Received my KEYone from AT&T
    By M_Ward in forum BlackBerry KEYone
    Replies: 76
    Last Post: 09-16-17, 05:19 PM
  3. Unable to open APK
    By yurileigh in forum BlackBerry 10 OS
    Replies: 9
    Last Post: 09-09-17, 08:16 AM
  4. Replies: 1
    Last Post: 09-07-17, 11:49 AM
  5. What I would like to see on the KEYtwo (Software wise)
    By AmritD in forum General BlackBerry News, Discussion & Rumors
    Replies: 1
    Last Post: 09-07-17, 07:57 AM
LINK TO POST COPIED TO CLIPBOARD