1. BigFlyingDragon's Avatar
    Had Dtek 60 for 3 weeks. love this device, except it mutes and drops my phone calls from time to time. My z10,z30 and passport never did this .Today I ran BBVE tests on proximity sensors on Dtek 60, z30 , and passport. Here are the results:
    Z30 and passport detect near when my hand is within 1 and half inch.
    For Dtek60, it is about 1/4 of an inch, any slight hand movement can cause the state change between near and far.
    Does anyone else have the same problem? Or it is just my bad luck.
    11-30-16 02:26 AM
  2. Gajja's Avatar
    So it sounds like the screen is on and receiving accidental hang-up and mute touches while you are talking. I know it doesn't fix everything, but as a workaround try keeping the device pushed against your ear when on calls, also be sure it's upright on it's side edge, as the tilt side to side is also detected during calls.
    11-30-16 10:37 AM
  3. mryan55's Avatar
    Yes, I also experience this. We also talked about it right at launch. It makes me use my Bluetooth earpiece more than usual because whenever possible I want to avoid having the screen come on right next to my ear while on a voice call.

    Otherwise things are great so far!
    11-30-16 08:59 PM
  4. BigFlyingDragon's Avatar
    It starts to feel cheap.
    12-01-16 12:35 AM
  5. amer bolbol1's Avatar
    Finallyyyy. I have been posting about this since the launch. This is terrible I can't believe this phone. It was a near perfect phone until this problem.
    DD74 likes this.
    12-03-16 12:13 PM
  6. mryan55's Avatar
    Finallyyyy. I have been posting about this since the launch. This is terrible I can't believe this phone. It was a near perfect phone until this problem.
    Yes, I think we were the first two to comment on this
    12-03-16 12:51 PM
  7. BigFlyingDragon's Avatar
    Totally agree, I'm cannot image how BlackBerry QA miss this basic function, unless it is a manufacturing problem.
    DD74 likes this.
    12-03-16 09:36 PM
  8. DD74's Avatar
    It's an unbelievable annoyance!! I use the phone mainly for work : 20-30 must reply daily correspondences . I find that I activate apps even when the phone is firmly pressed against my ear...I shouldn't have to deal with this!!! BlackBerry are you listening?!??!!!
    12-05-16 08:19 AM
  9. BigFlyingDragon's Avatar
    Installed the latest dtek60 update, I no longer experience this problem.
    LoveMyLBZ likes this.
    12-16-16 11:52 PM
  10. amer bolbol1's Avatar
    Yes me too! Wanted to mention this. It's good or has been addressed.
    LoveMyLBZ likes this.
    12-17-16 03:51 AM
  11. tickerguy's Avatar
    Also, make sure you aren't accidentally hitting the convenience key -- it mutes during a call. I made that mistake a couple of times before I realized what was causing it.
    12-17-16 06:44 AM
  12. DD74's Avatar
    Still happening with update. Does anyone know how to disable proximity sensor?
    12-17-16 07:35 AM
  13. BigFlyingDragon's Avatar
    Still happening with update. Does anyone know how to disable proximity sensor?
    Run bbve sensor test , see if the sensor detects "near" reasonably
    12-17-16 08:30 AM
  14. amer bolbol1's Avatar
    Are you using the phone with them cover that came with it? Try without it
    12-18-16 07:05 AM
  15. BeLO's Avatar
    I have also experienced this issue. The only quick temporary fix that I have been able to come up with so far is to hit the lock button on the left while I'm on a phone call. It disables the screen until you unlock it.
    12-18-16 07:59 AM
  16. DD74's Avatar
    Run bbve sensor test , see if the sensor detects "near" reasonably
    bbve ?
    12-20-16 06:59 AM
  17. LoveMyLBZ's Avatar
    bbve ?
    BlackBerry Virtual Expert. In your apps.
    12-20-16 10:39 AM
  18. DD74's Avatar
    Run bbve sensor test , see if the sensor detects "near" reasonably
    It detects "near" reasonably well. I'd like to turn it off though, it's quite an interruption
    12-28-16 06:32 PM
  19. cuda01's Avatar
    Screenprotector?
    12-29-16 08:19 AM
  20. DD74's Avatar
    With or without a screen protector it does the same
    12-29-16 08:52 AM
  21. HattyDamp's Avatar
    Hi...i am a new user here. My problem is that phone is often turning on the display during a call when I don't have phone very tightly applied to my ear. So my question is:
    Is there any way to calibrate the proximity sensor on P7000? On Samsung there is something like service code with which user can modify sensitivity of proximity sensor. Is it possible on P7000?

    http://www.7pcb.com
    Last edited by HattyDamp; 05-12-17 at 02:56 PM.
    03-20-17 10:56 AM

Similar Threads

  1. Step counter sensor
    By skrble in forum BlackBerry Priv
    Replies: 27
    Last Post: 11-21-16, 11:02 AM
  2. Fingerprint Sensor Impressions
    By benjamin19 in forum BlackBerry DTEK60
    Replies: 27
    Last Post: 11-18-16, 09:35 AM
  3. Can the Priv automatically connect to wifi networks in close proximity?
    By CrackBerry Question in forum Ask a Question
    Replies: 2
    Last Post: 11-16-16, 10:04 AM
  4. Proximity Sensor
    By amer bolbol1 in forum BlackBerry DTEK60
    Replies: 1
    Last Post: 11-06-16, 11:00 AM
  5. proximity sensor
    By amer bolbol1 in forum BlackBerry DTEK60
    Replies: 6
    Last Post: 11-04-16, 09:01 AM
LINK TO POST COPIED TO CLIPBOARD