1. RaylanG's Avatar
    Hello gents and ladies,

    I have a serious problem with the battery of my Dtek 60 which has appeared after a MAJ in 2018 from 5.0 to 6.0.1.
    The problem is that the device is switching off sometime at 50%, othertime at 70%. When the device is charging, a message saying the flash is deactivate du to low battery, which is a stupid as it is connected to electricity.
    After that when I charge the device in less than 5 seconds the level of the battery jump from 0 to 60%. So now I do not know if it is a software problem or a defective battery. Some applications say my battery is OK, but it seems not. I try to find someone who can diagnocise the phone, but like in France the brand is not successfull as Apple or Samsung there is no one who have blackberry knowledge.
    Is anyone has encountered the same issue ?
    How have you fixed the problem if it is possible ?
    Thanks in advance for your help.
    09-22-19 02:11 PM
  2. Chuck Finley69's Avatar
    Hello gents and ladies,

    I have a serious problem with the battery of my Dtek 60 which has appeared after a MAJ in 2018 from 5.0 to 6.0.1.
    The problem is that the device is switching off sometime at 50%, othertime at 70%. When the device is charging, a message saying the flash is deactivate du to low battery, which is a stupid as it is connected to electricity.
    After that when I charge the device in less than 5 seconds the level of the battery jump from 0 to 60%. So now I do not know if it is a software problem or a defective battery. Some applications say my battery is OK, but it seems not. I try to find someone who can diagnocise the phone, but like in France the brand is not successfull as Apple or Samsung there is no one who have blackberry knowledge.
    Is anyone has encountered the same issue ?
    How have you fixed the problem if it is possible ?
    Thanks in advance for your help.
    Nine to one I’m handicapping the odds you need a new battery. Welcome to CrackBerry and hope this fixes your problem.
    09-22-19 07:54 PM
  3. RaylanG's Avatar
    Thanks the answer. That's strange to change the battery after a year of use. As the glass in the back is is slightly cracked the full cost of new battery will be €140. Too expensive as I get a new smartphone for that price. I really regret this purchase if I compare to LG, Sony, Apple, Samsung, Moto, Meizu , HTC, I have seen such problem as early. Once again tks
    09-23-19 05:57 AM
  4. Chuck Finley69's Avatar
    Thanks the answer. That's strange to change the battery after a year of use. As the glass in the back is is slightly cracked the full cost of new battery will be €140. Too expensive as I get a new smartphone for that price. I really regret this purchase if I compare to LG, Sony, Apple, Samsung, Moto, Meizu , HTC, I have seen such problem as early. Once again tks
    Agreed that worth getting a new device if cost is that high.
    09-23-19 08:22 AM
  5. Bay 13's Avatar
    Thanks the answer. That's strange to change the battery after a year of use. As the glass in the back is is slightly cracked the full cost of new battery will be €140. Too expensive as I get a new smartphone for that price. I really regret this purchase if I compare to LG, Sony, Apple, Samsung, Moto, Meizu , HTC, I have seen such problem as early. Once again tks
    My Dtek 60 battery died within 12 months. Good thing it was still in warranty so BlackBerry Mobile replace it. That battery for the model was not good.
    10-07-19 05:30 PM

Similar Threads

  1. reboot helps with battery & sluggishness?
    By siglerm in forum BlackBerry KEYone
    Replies: 11
    Last Post: 10-07-19, 09:23 AM
  2. What kind of charger does the blackberry playbook use
    By RKevin Mcgregor in forum PlayBook Accessories
    Replies: 5
    Last Post: 10-03-19, 01:57 AM
  3. Advice on Refurbishing my KeyOne
    By jackbuck93 in forum BlackBerry KEYone
    Replies: 9
    Last Post: 09-24-19, 02:39 PM
  4. not getting my contact on my z30
    By Ntiamoah in forum Ask a Question
    Replies: 1
    Last Post: 09-21-19, 11:26 AM
  5. can't open WhatsApp on my z30
    By Ntiamoah in forum Ask a Question
    Replies: 2
    Last Post: 09-21-19, 09:01 AM
LINK TO POST COPIED TO CLIPBOARD