1. mjike's Avatar
    I factory reset my phone and am unable to get back into it.

    Here is the prompt:
    Verify your account with your google account.
    This device was reset. To continue, sign in with a Google Account that was previously synced on this device.

    *** I know the username and password and enter it.

    Then I get this message:
    Unable to sign into device due to a resent password change. Please try to sign in again 24 hours after the password change was performed.

    My password hasn't been changed for more than a year. What the heck? Any thoughts?

    I can't proceed beyond this step.
    12-02-18 02:32 PM
  2. bb10adopter111's Avatar
    Confirm you can log in to your Google account on the Web with those credentials. If you can, you're fine. Just wait and try again on your phone in a few hours.
    12-02-18 03:19 PM
  3. mjike's Avatar
    I am able to access both of my gmail accounts on my laptop just fine. I'll see what happens later today and tomorrow. Here's to hope.
    12-02-18 03:42 PM
  4. mjike's Avatar
    OK. It has been 25 hours and I'm still locked out with the same message. Any ideas?
    12-03-18 01:08 PM
  5. bb10adopter111's Avatar
    OK. It has been 25 hours and I'm still locked out with the same message. Any ideas?
    Are you 100% certain you know which Google account was used to set up the device last time?

    Posted with my trusty Z10
    12-04-18 01:25 PM
  6. conite's Avatar
    Are you 100% certain you know which Google account was used to set up the device last time?

    Posted with my trusty Z10
    ^this

    There is no other possibility.
    12-04-18 02:08 PM
  7. mjike's Avatar
    Yes. I'm sure which account was used. I only have one gmail account and an old school email that were used on the dtek60. I've tried both; reset the password on my main gmail account and left the old school email password unchanged.

    The same problem still persists. If I enter the incorrect password, red text will appear below: "you changed your password __ days ago."

    The correct password displays:
    In a grey/white bubble: "password changed less than 24 hours ago, please wait 24 hours"

    Same message for my personal gmail and my old uni email.
    12-05-18 05:21 AM

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