1. quikchip's Avatar
    When checking data usage on my dtek60, hub services has used close to 12gb of data in 30 days.
    Is there a bug or some setting I can change?
    All apps are up to date.
    03-28-17 07:04 AM
  2. zephyr613's Avatar
    Wow, mine (PRIV) has used just 0.04GB.

    Do you have the "restrict app background data" toggle switch on?
    03-28-17 07:25 AM
  3. bobshine's Avatar
    What??? What do you receive in your emails????
    03-28-17 08:34 AM
  4. zephyr613's Avatar
    Who? Me or OP?

    I have 2 email accounts, one business (200 emails a day) and the other Outlook.
    03-28-17 12:30 PM
  5. quikchip's Avatar
    I don't receive or send more than 10 emails per day and most don't have attachments. There is a bug or a setting causing the app to excessively use data.
    Attached Thumbnails Hub services using too much data-107594.jpg  
    03-28-17 12:59 PM
  6. bobshine's Avatar
    Who? Me or OP?

    I have 2 email accounts, one business (200 emails a day) and the other Outlook.
    OP
    03-28-17 05:48 PM
  7. midnightdoom's Avatar
    A while back I ran into a issue with Hub using way too much data and battery.

    Even comparing my data to past months usages I could see a spike happened. I only had a couple emails being used too..

    What I found during testings was when I went into android settings>accounts>hub and watched my accounts they were syncing every minute.

    My settings had push turned on, I turned push off and set to 1 hour instead and hub behaved much better..

    There have been several updates to Hub since I did that. I haven't turned push back on so I don't know if it's still am issue but start there

    (On my Priv over past 3 months I've used avg 20mb data 60-80mb wifi, 2 email accounts, which for most part is just junk mail)
    03-28-17 06:34 PM
  8. bobshine's Avatar
    A while back I ran into a issue with Hub using way too much data and battery.

    Even comparing my data to past months usages I could see a spike happened. I only had a couple emails being used too..

    What I found during testings was when I went into android settings>accounts>hub and watched my accounts they were syncing every minute.

    My settings had push turned on, I turned push off and set to 1 hour instead and hub behaved much better..

    There have been several updates to Hub since I did that. I haven't turned push back on so I don't know if it's still am issue but start there

    (On my Priv over past 3 months I've used avg 20mb data 60-80mb wifi, 2 email accounts, which for most part is just junk mail)
    That's weird, by definition push should consume less battery and data... unless it's not a real push
    03-28-17 07:48 PM
  9. quikchip's Avatar
    I have 2 MS exchange accounts, 1 Gmail and 1 Hotmail. Nothing out of the ordinary.
    03-28-17 08:16 PM
  10. anon(3641385)'s Avatar
    Have you turned off 'restrict app background settings'?
    Attached Thumbnails Hub services using too much data-10825.jpg  
    03-29-17 12:32 AM
  11. quikchip's Avatar
    It was off before and I turned it on today. So it should be restricting data now and it seems to have solved the issue but from memory it's always been off so something has changed since March 14 to allow more data to be used.
    03-29-17 01:51 AM
  12. quikchip's Avatar
    I've narrowed the issue down to my MS exchange emails. I've shut down email from MS exchange but left on MS exchange calender, notes, contacts and my Gmail and Hotmail accounts and now doesn't seem to chew through data. The moment I turn on ms exchange email, it chews through data at a very fast rate. Any idea what could be causing this?
    03-29-17 11:28 PM
  13. anon(3641385)'s Avatar
    I've narrowed the issue down to my MS exchange emails. I've shut down email from MS exchange but left on MS exchange calender, notes, contacts and my Gmail and Hotmail accounts and now doesn't seem to chew through data. The moment I turn on ms exchange email, it chews through data at a very fast rate. Any idea what could be causing this?
    Lil, you're not being investigated are you?
    03-29-17 11:52 PM
  14. tickerguy's Avatar
    I've narrowed the issue down to my MS exchange emails. I've shut down email from MS exchange but left on MS exchange calender, notes, contacts and my Gmail and Hotmail accounts and now doesn't seem to chew through data. The moment I turn on ms exchange email, it chews through data at a very fast rate. Any idea what could be causing this?
    Your exchange server's index (on the server end) may be corrupt. Contact whoever runs it and have them rebuild the indices for your email account.

    Exchange keeps a log on the server of what you've got. If that gets scrambled the server can think the phone doesn't have what it has already sent and will re-send it -- forever, quite possibly.

    Exchange is a beast when it gets cranky but when it happens it's usually on the server side.
    04-02-17 09:46 PM
  15. quikchip's Avatar
    Thanks for the advice. Before I called them I thought I'd try removing the ms exchange account and reinstalling the account. Seems to have done the trick! Don't know why I didn't try this before.
    anon(3641385) likes this.
    04-02-17 10:26 PM
  16. tickerguy's Avatar
    Removing the account forced a full resync, and might have resulted in the other end reindexing everything.... sounds like wherever the corruption was it's gone. Betcha it was on the server side though. :-)
    zephyr613 likes this.
    04-03-17 08:37 AM

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