1. MrMax01's Avatar
    I had to do a hard reset on my Dtek60 after it had a major crash. All my pictures from the last year are on it. My Mac says its not readable and my rebooted Dtek60 tries to reformat it! Any ideas how to get my pictures back?
    Thanks, Rick
    03-14-18 07:09 PM
  2. 1122334455667788's Avatar
    Was it formatted as internal/adopted storage?
    03-14-18 07:13 PM
  3. sonicpix's Avatar
    Try Pandora file recovery. It's free. I use it.
    03-14-18 08:02 PM
  4. tickerguy's Avatar
    If it was set as internal/adopted storage it's unrecoverable; the encryption key was destroyed when the phone was hard-reset.
    03-16-18 07:02 PM
  5. Polux's Avatar
    I made the update of april but since my SD card is unusable. it was recognized as an internal storage. can someone have an idea?
    03-16-18 09:38 PM
  6. spantch101's Avatar
    Google photos has one great feature for me and that’s backing up my photos every time I connect to wifi . I never have to worry about losing all my pictures . Was your photos app set to backup your photos?
    03-30-18 10:05 PM

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