1. kget's Avatar
    I switched from a z30 to DTEK 60 several months ago now. Needless to say it has been a major learning curve. Just as i was getting comfortable something strange is going on. I had music and playlists on a 32 gb micro SD card. Last week on a trip it stopped working , saying the card was corrupted. Presently i am trying to recover the data on the card.

    So today i go out and purchase a new 32gb micro SD card and try to start over. So install it and same thing showing :
    1. SanDisd SD card missing
    2. in Settings : Storage & USB it shows
    1. ScanDisk SD card corrupted
    2. SanDisk SD card not inserted

    Anyone have any thoughts on this.

    Thanks, Kevin
    07-18-17 04:45 PM
  2. FF22's Avatar
    I switched from a z30 to DTEK 60 several months ago now. Needless to say it has been a major learning curve. Just as i was getting comfortable something strange is going on. I had music and playlists on a 32 gb micro SD card. Last week on a trip it stopped working , saying the card was corrupted. Presently i am trying to recover the data on the card.

    So today i go out and purchase a new 32gb micro SD card and try to start over. So install it and same thing showing :
    1. SanDisd SD card missing
    2. in Settings : Storage & USB it shows
    1. ScanDisk SD card corrupted
    2. SanDisk SD card not inserted

    Anyone have any thoughts on this.

    Thanks, Kevin
    You might want to reboot. But have you added any new apps recently? Two cards being corrupted would be unusual. I don't know what might cause that. Are they a known brand?

    From BB blog: How to reset PRIV by BlackBerry | Inside BlackBerry Help Blog

    Three restart/reboot methods

    The first method, which should be used 99.9% of the time when you want to reboot your device, is using the Reboot option that appears after pressing the Power key.

    Press and hold the Power key for 3 seconds
    Select Reboot from the menu that is presented

    The second reset method should be used if pressing the Power key does not produce the menu with Power Off and Restart. For example, if an app or game you are using won’t close, use this option to restart your device.

    Press and hold the Power key for 12 seconds

    Third method: Should your device fail to respond, the final reset method is to press and hold the Power key for 32 seconds which is equivalent to removing the battery. This should result in your device booting up successfully.

    If it fails to start, however, verify you are not pressing any other keys such as Volume Up, Mute, or Volume Down while performing any of the reset methods listed above. If you use a case for your device you may want to remove it as it might be pressing a button inadvertently.

    And just for an extra measure, if needed:

    Safe Mode:

    The next step is placing your device into safe mode.

    When used, Safe Mode will disable any third party apps or games you have installed. As a result of this, should your device not exhibit the issue while in Safe Mode it’s safe to assume the issue is specific to an app or game you have installed. Safe Mode may also remove apps and/or widgets from your various home screens when you go back to Normal.

    Press and hold the power key
    Tap and hold Power off (that is Press/Hold the Power Off prompt line) when it appears
    When prompted, tap OK to reboot to Safe Mode

    To get out of Safe Mode, press and hold the power key followed by tapping Reboot.

    After testing, should your device not exhibit any issues, the next step is to remove recently installed applications one by one until the issue is resolved.

    If that fails you might investigate reloading the OS using an Autoloader:

    https://forums.crackberry.com/blackb...aders-1065667/
    07-18-17 05:27 PM
  3. craig428's Avatar
    I had all sorts of problems with my SD card used in my Z30 when I put it in my PRIV. I ended up having to back everything up on my pc, format the card with the PRIV & move everything back over. Haven't had an error since.
    07-18-17 05:41 PM
  4. kget's Avatar
    Thanks for the responses. Last night i was thinking that i will need to purchase a new phone, not necessarily a BB. (my Z30 is rested and ready to go)

    This morning after much messing around i finally got the new card to work. Was able to load music directly to card and insert in phone and work. Now again have to rebuild my playlists. Did lose everything on the previous card. Will need to do a better job of doing periodic backups.

    Anyone have any thoughts on why this happened.
    07-19-17 09:50 AM
  5. yohannyphm's Avatar
    try using the corrupted card on PC or other phone non BlackBerry. it will probably work there and yo can recover your stuff and then you can transfer it to your new card.
    07-19-17 01:19 PM
  6. aecgda's Avatar
    It's a different size sd card isn't it?
    07-19-17 01:29 PM
  7. kget's Avatar
    yohannyphm: I was not able to recover anything off the card.

    aecgda: no correct size, micro, had been working fine.
    07-20-17 11:51 AM

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