10-28-16 04:35 PM
tools
  1. cckung90's Avatar
    cckung90
    My Priv loses service too often (X instead of 4G bars) so I am thinking of ordering the DTEK60. Otherwise I will have to reset my phone to get texts and use data / get calls and this happens at least 3-4 times a day especially when signal strength drops naturally. Does anyone know if a DTEK60 bought from shop BlackBerry with the same AT&T SIM card is susceptible to this no service issue?

    Thanks in advance for those who somehow already have the DTEK60 on AT&T.
    10-26-16 01:35 AM
  2. Dunt Dunt Dunt's Avatar
    Dunt Dunt Dunt
    Q&A Team
    You'll need to wait for people to get it and test it.

    It doesn't' have band 30, which AT&T does use in some more congested areas. Doubt it's a deal breaker....
    10-26-16 07:01 AM
  3. TI_Master's Avatar
    TI_Master
    Originally Posted by Dunt Dunt Dunt
    You'll need to wait for people to get it and test it.

    It doesn't' have band 30, which AT&T does use in some more congested areas. Doubt it's a deal breaker....
    It might have band 30, they claim 2300MHz LTE support on the specs page. I'm waiting for someone to get it on AT&T and test.
    10-26-16 08:59 PM
  4. kewlgirl73's Avatar
    kewlgirl73
    I'll have my DTEK60 soon (just ordered tonight) and have been having the "No Service" issue on my AT&T Priv for almost 2 months now.

    I'll report back once it arrives and I pop my SIM in it and test it out.
    10-27-16 12:21 AM
  5. cckung90's Avatar
    cckung90
    Dunt Dunt Dunt, TI_Master, what does band 30 have to do with the no service issue that people like myself and kewlgirl73 have been experiencing on our AT&T Priv phones?
    10-27-16 04:10 AM
  6. bbjivi's Avatar
    bbjivi
    I got my dtek60 yesterday and was experiencing this issue at home, (on Bell Mobility in Ontario).

    Changed my Network type from LTE&4G/3G&2G to 4G&3G&2G seems to improve the reception issue.

    For the most part I have decent wifi at home but without cell network service difficult to text or talk.

    I think the local tower is not fully LTE and the phone is looking for signal on a tower farther away.
    10-27-16 05:34 AM
  7. cckung90's Avatar
    cckung90
    Looks like AT&T/BlackBerry are working on a SW fix for the Priv, so hopefully that will trickle down to the DTEK60.
    BlackBerry is working with AT&T to expedite a software fix for the 'No Service' issue on Priv | CrackBerry.com
    10-28-16 03:37 PM
  8. tickerguy's Avatar
    tickerguy
    Zero problems on AT&T service here with the DTEK60
    10-28-16 04:35 PM
« just received mine | Buying from BlackBerry »

Similar Threads

  1. No native video, music, picture viewer/player?
    By NinjaRose in forum BlackBerry Priv
    Replies: 21
    Last Post: 11-02-16, 01:52 PM
  2. where can I get a 2TB SD card to buy?
    By panmankena in forum Ask a Question
    Replies: 4
    Last Post: 10-27-16, 09:10 PM
  3. Folders in the phone
    By kmflame in forum BlackBerry Priv
    Replies: 7
    Last Post: 10-27-16, 08:54 AM
  4. DTEK50 back to Passport (missing pics)
    By mitchy_mitch in forum BlackBerry Passport
    Replies: 3
    Last Post: 10-26-16, 12:48 AM
  5. dtek60 Keyboarding
    By bb bob2 in forum BlackBerry Z10
    Replies: 1
    Last Post: 10-25-16, 11:27 PM
LINK TO POST COPIED TO CLIPBOARD