1. jakeb1986's Avatar
    Hi. I was attempting to complete the software update and the phone displayed the little Android symbol for a very long time and the progress bar stopped moving for several hours. The next time I looked at the phone it was in the boot menu. Everything I try to do results in the boot menu displaying. See picture. Any ideas on what I can do? I don't know if the update finished installing or not. Dtek60 stuck in black/green screen-20170816_113308.jpg
    08-15-17 08:35 PM
  2. Bla1ze's Avatar
    So when you choose option 2 it takes back to the boot screen?
    08-15-17 09:10 PM
  3. jakeb1986's Avatar
    Yeah no matter which option I chose it takes me back to that screen as shown in my picture.
    08-15-17 09:20 PM
  4. conite's Avatar
    08-15-17 10:25 PM
  5. jakeb1986's Avatar
    You'll have to run an autoloader.
    Thanks. Any idea where I should look to do that?
    08-15-17 10:26 PM
  6. jakeb1986's Avatar
    Think I've found it on the BlackBerry website.
    08-15-17 10:29 PM

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