01-09-18 06:19 AM
67 123
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  1. tickerguy's Avatar
    It sounds to me like the Canadian service center bites.

    The US repair center was awesome. They had my phone in the building for less than 48 hours, they replaced the battery, and I can verify that it was in fact replaced as I am now able to document an approximate 3,000mah capacity -- which is exactly what it should be.
    11-17-17 09:16 AM
  2. tonycanuck's Avatar
    Best Of Luck on the second time around, Black Berry should step up and do a recall on these defective Batteries. I've decided not to bother sending mine back for the second Battery repair.. $750 for a device and the repair Centre has had my phone twice for a grand total of 8 weeks! I've always been a Black Berry Loyalist but no more.. Now that BB has allowed me to learn Android Software im pursuing another Brand Android device. and in all honesty.. I'm Canadian.. I stuck with BB mostly because its a Canadian Company.. no More! Hardware is of poor Quality and the customer Service is Horrific. my Buddy preaches "Oneplus" products.. I'm leaning towards the New OnePlus 5T available on the Canadian Website Nov 24
    Wow, same here. I used to be the biggest Canadian BlackBerry fan, but no more. I have been treated like sh#t by both BlackBerry and Alcatel.

    I'm also considering the OnePlus 5T.
    11-17-17 11:38 AM
  3. tonycanuck's Avatar
    It sounds to me like the Canadian service center bites.

    The US repair center was awesome. They had my phone in the building for less than 48 hours, they replaced the battery, and I can verify that it was in fact replaced as I am now able to document an approximate 3,000mah capacity -- which is exactly what it should be.
    Yes , it seems like the Canadian repair centre is the worst, likely because of the smaller market. They don't care about their customers.
    11-17-17 11:39 AM
  4. anon(8776855)'s Avatar
    Just wondering, does anyone wipe their phone before sending it in for repair?
    11-17-17 09:46 PM
  5. tonycanuck's Avatar
    Just wondering, does anyone wipe their phone before sending it in for repair?
    You MUST "wipe" your phone before sending it in to a Repair Centre. It must be factory reset. They will instruct you to do that before you send it in.
    11-17-17 09:50 PM
  6. anon(8776855)'s Avatar
    You MUST "wipe" your phone before sending it in to a Repair Centre. It must be factory reset. They will instruct you to do that before you send it in.
    Thanks. I was thinking of calling them to return my phone. I'm having all of the problems described above... this battery simply can't last more than 4 hours on standby...
    11-17-17 09:56 PM
  7. tickerguy's Avatar
    You have to wipe it or they can't test it!

    The reason is Google's reset protection -- they can forcibly reset it, but then they can't test it since they can't set it back up without your Google account password.

    So yes, you must reset the device (from the menu, NOT from the bootloader!) so the reset protection is disabled before you send it in for service.
    11-18-17 05:13 AM
  8. tonycanuck's Avatar
    Thanks. I was thinking of calling them to return my phone. I'm having all of the problems described above... this battery simply can't last more than 4 hours on standby...
    This problem is wide-spread with the DTEK60.
    11-18-17 09:17 AM
  9. ice_j's Avatar
    yesterday mine dropped from 40% to zero and shut down... after attaching the power cable it showed 40% again...
    11-19-17 03:17 AM
  10. tickerguy's Avatar
    yesterday mine dropped from 40% to zero and shut down... after attaching the power cable it showed 40% again...
    The battery has gone high-resistance and requires replacement.

    If you can't get joy from the warranty the batteries ARE available; it's the Idol 5s battery. Someone posted a repair receipt that showed the part number, and I found it -- they're quite-readily available.

    The only trick to doing the job yourself (or for any decent phone repair joint) is getting the back off without breaking it, since it's glass.....
    11-19-17 07:50 AM
  11. ice_j's Avatar
    Yeah, let's see what the shop will say regarding warranty. I bought it last January.
    The last months I also experienced suddenly interrupted calls... bad LTE signal etc. etc.
    Thanks for your advice, but I won't repair it on my own.
    This is my last phone from Blackberry / TCL.
    11-19-17 08:25 AM
  12. tickerguy's Avatar
    Well I didn't do mine on my own -- BlackBerry honored their warranty and changed the battery. No hassle, no BeeEss, just fixed and back in my hands in under a week end-to-end (they had it for less than 2 business days.)

    But if I was OUT of warranty, I would have fixed it myself since I now know that you can get the batteries and they cost about $30. That means an out-of-warranty repair is probably in the $60-75 range and I'm cheap enough to spend the hour doing it myself.
    11-19-17 09:55 AM
  13. mellowjellow's Avatar
    Removing back cover is the only challenge now for most of us ..lol
    11-19-17 10:39 AM
  14. tonycanuck's Avatar
    yesterday mine dropped from 40% to zero and shut down... after attaching the power cable it showed 40% again...
    Mine did that at 25-30%.

    Sent my DTEK60 in to the Alcatel-BlackBerry Repair Centre a second time...
    11-19-17 11:33 AM
  15. tickerguy's Avatar
    Removing back cover is the only challenge now for most of us ..lol
    Well, consider this -- it's a lot better situation than you will be in with the Chineesium stuff out there. With those devices you are likely to find that there are no replacement batteries available at all! In that case you're completely screwed.

    This is the big risk with something like the "Essential"; it's from a startup that's very thinly capitalized and has no "parts channel" at all. TCL at least had every reason to use an existing cell from something else that was fairly widely distributed (and they did in this case) so that the DTEK60 was very limited production doesn't terminally hose you when the battery requires replacement.
    11-19-17 01:42 PM
  16. mellowjellow's Avatar
    Agreed ! They did the right thing by not changing much . Lucky we Dtek 60 owners who can still manage to get it repaired some how. If batteries could be stored for years, I would have ordered 1-2 just in case ..lol
    11-20-17 12:55 AM
  17. baldy3577's Avatar
    yesterday mine dropped from 40% to zero and shut down... after attaching the power cable it showed 40% again...
    Same for me as well, even after I just got it back from SBE (Canadian repair centre) .

    I'm getting under an hour of screen on time, and BlackBerry is sending me daily update emails stating that they still haven't been able to source me a replacement device.

    On another note, in the GSAM App, I'm noticing a kernel issue keeping the CPU active and wake locking. A simple google search reveals nexus and Galaxy owners had the same issue as well stating in June that was resolved in updates. Wondering if this is a contributing factor to our issue with a poorly coded update that set this off for us DTEK60 owners.
    11-20-17 01:59 AM
  18. baldy3577's Avatar
    Here's the data from the log... if Kevin or Blaze can pass this on to someone for further investigation it might be helpful to us.

    GSam Labs - Battery Monitor - Export Data

    Phone

    Nov 18, 2017 1:12:01 AM

    Usage Details

    CPU Usage:1h 10m 12s
    CPU Usage (Background Only):1h 10m 12s
    Keep Awake:1h 39m 20s
    Number of Wake Locks:552
    Number of times waking device:13
    BMI160 Accelerometer:14s (5)
    RPR0521 Proximity & Light:22s (10)
    App UID:1001

    Wakelock Detail

    1h 39m 0s(0)GsmInboundSmsHandler
    15.9s(10)GsmConnection
    4.3s(407)RILJ
    0.1s(116)QcrilMsgTunnelSocket
    0.0s(9)ServiceStateTracker
    0.0s(10)*alarm*

    Included Packages

    com.vendor.cellular.atcmdsocketproxy
    com.qualcomm.qcrilmsgtunnel
    com.blackberry.cellular.powermanager
    com.blackberry.sar
    ImsDaemon
    MmsService
    com.qualcomm.qti.rcsimsbootstraputil
    Phone Services
    RCSService
    com.qti.qualcomm.datastatusnotification
    org.codeaurora.ims
    com.qti.primarycardcontroller
    com.qualcomm.qti.ims
    Phone and Messaging Storage
    com.qti.xdivert
    ApnSetterService
    SIM Toolkit
    com.qualcomm.qti.networksetting
    ImsProvider
    com.blackberry.rfsw.atuner_service

    Included Processes

    com.blackberry.cellular.ims.daemon
    org.codeaurora.ims
    com.blackberry.ApnSetterService
    com.blackberry.cellular.powermanager
    com.qualcomm.qcrilmsgtunnel
    com.blackberry.sar
    com.qualcomm.qti.rcsbootstraputil
    com.blackberry.rfsw.atuner_service
    *wakelock*
    com.blackberry.cellular.ims.provider
    com.qualcomm.qti.rcsimsbootstraputil
    com.vendor.cellular.atcmdsocketproxy
    com.android.phone

    GSam Labs - Battery Monitor - Export Data

    Kernel (Android OS)

    Nov 18, 2017 1:10:22 AM

    Usage Details

    CPU Usage:1h 33m 46s
    CPU Usage (Background Only):1h 33m 46s
    Keep Awake:0s
    Bytes Sent:109.41 KB
    Bytes Received:243.04 KB
    App UID:0

    Wakelock Detail

    Included Packages

    Included Processes

    bide_thread
    msm_slim_qmi_cl
    iptables
    VosRXThread
    rmt_storage
    mdss_fb0
    wcnss_filter
    cfinteractive
    msm_perf:events
    vfmService
    jbd2/dm-2-8
    sdcard
    msm_thermal:fre
    msm_thermal:hot
    system
    cnss-daemon
    msm_serial_hs_0
    zygote
    ueventd
    irq/337-msm_hs_
    smem_native_rpm
    kswapd0
    irq/349-wcd9xxx
    jbd2/mmcblk0p44
    irq/10-spdm_bw_
    sh
    tc
    cnd
    iop
    lmkd
    logd
    netd
    rild
    spfd
    tctd
    vold
    irq/101-bcl_vba
    /init
    rcu_preempt
    hwrng
    perfd
    qmuxd
    rcu_sched
    mount.exfat-fuse
    irq/335-ohio-cb
    loop100
    irq/30-7464900.
    time_daemon
    irq/123-usbin-s
    kthreadd
    irq/175-cpr3
    installd
    port-bridge
    wlan_logging_th
    kworker/0:0
    kworker/0:1
    kworker/0:2
    kworker/0:3
    kworker/0:4
    kworker/0:5
    kworker/1:0
    kworker/1:1
    kworker/1:2
    kworker/1:3
    kworker/1:4
    kworker/1:5
    kworker/2:0
    kworker/2:1
    kworker/2:2
    kworker/2:3
    kworker/2:4
    kworker/3:0
    kworker/3:1
    kworker/3:2
    kworker/3:3
    kworker/3:4
    sensors.qcom
    vtnvfsd
    healthd
    mmc-cmdqd/0
    VosMCThread
    zygote64
    hostapd
    mdss_dsi_event
    mmcqd/1
    VosTlshimRxThre
    app_process64
    irq/32-74a4900.
    qseecomd
    msm_watchdog
    ksoftirqd/0
    ksoftirqd/1
    ksoftirqd/2
    ksoftirqd/3
    wpa_supplicant
    migration/0
    migration/1
    migration/2
    migration/3
    hvdcp_opti
    irq/22-408000.q
    VosTXThread
    netmgrd
    kworker/0:1H
    kworker/1:1H
    kworker/2:0H
    kworker/2:1H
    kworker/3:0H
    kworker/3:1H
    kworker/u8:0
    kworker/u8:2
    kworker/u8:3
    kworker/u8:4
    kworker/u8:7
    kworker/u8:9
    kworker/u9:0
    kworker/u9:1
    kworker/u9:2
    kworker/u9:3
    kworker/u9:4
    kworker/u8:10
    kworker/u8:11
    kworker/u8:12
    kworker/u8:13
    kworker/u8:14
    kworker/u8:15
    sar_daemon

    GSam Labs - Battery Monitor - Export Data

    Android System

    Nov 18, 2017 1:11:34 AM

    Usage Details

    CPU Usage:1h 29m 48s
    CPU Usage (Background Only):1h 29m 40s
    Keep Awake:1h 39m 25s
    Number of Wake Locks:1512
    Number of times waking device:62
    Bytes Sent:14.01 KB
    Bytes Received:9.70 KB
    RPR0521 Proximity & Light:26m 6s (63)
    RPR0521 Proximity & Light:13s (17)
    Significant Motion Detector:21s (1)
    App UID:1000

    Wakelock Detail

    1h 39m 0s(0)*backup*
    8.0s(233)*alarm*
    6.8s(323)NetworkStats
    2.8s(8)ConnectivityService
    2.0s(22)ActivityManager-Sleep
    2.0s(404)SyncLoopWakeLock
    1.4s(397)BBFastDormancyService
    0.6s(6)AudioMix
    0.6s(1)handleMediaEvent
    0.5s(22)GpsLocationProvider
    0.3s(22)LocationService
    0.1s(26)WifiSuspend
    0.1s(37)NetworkTimeUpdateService
    0.1s(5)SyncManagerHandleSyncAlarm
    0.1s(1)handleAudioEvent
    0.0s(3)PhoneWindowManager.mPowerKeyWakeLock
    0.0s(1)PhoneWindowManager.mBroadcastWakeLock
    0.0s(1)ShutdownThread-cpu

    Included Packages

    SeempJService
    Input Devices
    com.blackberry.cellular.fastdormancy
    Key Chain
    com.qualcomm.timeservice
    SecureSampleAuthService
    FidoSuiService
    Settings Storage
    Cell Broadcasts
    WbcService
    Fused Location
    ANT HAL Service
    ARDA
    MdtpService
    com.quicinc.cne.CNEService
    com.qualcomm.atfwd
    Phone Call Management
    Secure UI Service
    System and User Protection
    Internal Input Devices
    SecureExtAuthService
    Settings
    Wfd Service
    com.qualcomm.qti.tetherservice
    LocationServices
    MMITest
    com.blackberry.cellular.vzwwfcaddressmanager
    com.qualcomm.qti.GBAHttpAuthentication.auth
    Android System
    com.qti.dpmserviceapp
    SimContacts

    Included Processes

    com.blackberry.spf.helper
    com.quicinc.cne.CNEService
    com.qualcomm.telephony
    com.qualcomm.qti.seemp.service:seemp_service
    com.android.server.telecom:ui
    system
    android
    com.qualcomm.qti.GBAHttpAuthentication.auth
    surfaceflinger
    com.qti.dpmserviceapp
    com.android.cellbroadcastreceiver
    com.android.keychain
    fingerprintd
    android:ui
    com.blackberry.cellular.fastdormancy
    system:ui
    com.android.settings
    com.quicinc.wbcserviceapp
    tloc_daemon
    com.qualcomm.qti.tetherservice
    servicemanager
    imsdatadaemon
    com.qualcomm.qti.services.secureui:sui_service
    com.qualcomm.timeservice
    11-20-17 02:07 AM
  19. ice_j's Avatar
    The shop I bought it from sent mine to a repair station.
    (Here in Germany) They told me it will take 10...15 working days at least.
    They might return it after 2 months. Hahahahaha ?!?!?!
    This is not what I was expecting when buying a flagship device.
    The first 7 months were fine, but now it has changed to the worst experience I ever had with a phone.
    After returning I will just check whether it works and try to sell it.

    I finally switched to a true flagship device and it just works. Wow!
    Will Blackberry ever return to "it just works"? Good luck to you guys.
    11-22-17 11:54 AM
  20. tonycanuck's Avatar
    The shop I bought it from sent mine to a repair station.
    (Here in Germany) They told me it will take 10...15 working days at least.
    They might return it after 2 months. Hahahahaha ?!?!?!
    This is not what I was expecting when buying a flagship device.
    The first 7 months were fine, but now it has changed to the worst experience I ever had with a phone.
    After returning I will just check whether it works and try to sell it.

    I finally switched to a true flagship device and it just works. Wow!
    Will Blackberry ever return to "it just works"? Good luck to you guys.
    I had a similar experience.

    For me as well: "....the first 7 months were fine, but now it has changed to the worst experience I ever had with a phone."

    Your comment reflect my experience with the DTEK60.

    I used to be the biggest BlackBerry fan. I have had the Torch2 9810, the Z30, the Passport SE, and the Priv. All were great innovative devices.

    The DTEK60 ("Disaster60") has made me decide to move on to other brands of devices.
    11-22-17 06:01 PM
  21. ice_j's Avatar
    Ok, so mine came back today with a replaced battery and "software updates". I don't know which updates,
    because I already downloaded the latest one before sending in.
    A few moments ago it downloaded the security patch from 6th November 2017 AAQ934.
    It also seems quite fast right now - without any personal data on it. Even faster compared to a previous factory reset.
    11-28-17 11:24 AM
  22. tickerguy's Avatar
    They always, it appears, flash to the most-current firmware. Check DTEK before you load anything, you may need to hard reset (I did as their test "stuff" left it with a "compromised" rating....)

    Thus you will always see "software updates" since they hit it with an autoloader as part of their examination and service.
    11-28-17 11:51 AM
  23. tonycanuck's Avatar
    Ok, so mine came back today with a replaced battery and "software updates". I don't know which updates,
    because I already downloaded the latest one before sending in.
    A few moments ago it downloaded the security patch from 6th November 2017 AAQ934.
    It also seems quite fast right now - without any personal data on it. Even faster compared to a previous factory reset.
    I had the same experience here I Canada: the Repair Form says "Software Update," which is untrue since the same version of Android (6.0.1) remains on the phone, and no monthly security patch had been downloaded.
    11-28-17 01:22 PM
  24. baldy3577's Avatar
    Still waiting for the replacement DTEK60 tracking number to be provided from BlackBerry Mobile support. I get daily update emails every morning since the 16th apologizing for the delay and (using the words BlackBerry made their motto) will be provided more information "soon". Classic.
    11-29-17 09:15 PM
  25. TommyBB's Avatar
    I've actually ordered a battery from China. I'll be taking on the repair myself. This is pretty bad for a phone that's about a year old.

    I can't find the purchase in my Amazon account. Does anyone remember if these were sold through Shop Blackberry (Digital River)?
    12-07-17 12:50 PM
67 123

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