[tickerguy]

It sounds to me like the Canadian service center bites.

The US repair center was awesome. They had my phone in the building for less than 48 hours, they replaced the battery, and I can verify that it was in fact replaced as I am now able to document an approximate 3,000mah capacity -- which is exactly what it should be.

[tonycanuck]

Best Of Luck on the second time around, Black Berry should step up and do a recall on these defective Batteries. I've decided not to bother sending mine back for the second Battery repair.. $750 for a device and the repair Centre has had my phone twice for a grand total of 8 weeks! I've always been a Black Berry Loyalist but no more.. Now that BB has allowed me to learn Android Software im pursuing another Brand Android device. and in all honesty.. I'm Canadian.. I stuck with BB mostly because its a Canadian Company.. no More! Hardware is of poor Quality and the customer Service is Horrific. my Buddy preaches "Oneplus" products.. I'm leaning towards the New OnePlus 5T available on the Canadian Website Nov 24

Wow, same here. I used to be the biggest Canadian BlackBerry fan, but no more. I have been treated like sh#t by both BlackBerry and Alcatel.

I'm also considering the OnePlus 5T.

[tonycanuck]

It sounds to me like the Canadian service center bites.

The US repair center was awesome. They had my phone in the building for less than 48 hours, they replaced the battery, and I can verify that it was in fact replaced as I am now able to document an approximate 3,000mah capacity -- which is exactly what it should be.

Yes , it seems like the Canadian repair centre is the worst, likely because of the smaller market. They don't care about their customers.

[anon(8776855)]

Just wondering, does anyone wipe their phone before sending it in for repair?

[tonycanuck]

Just wondering, does anyone wipe their phone before sending it in for repair?

You MUST "wipe" your phone before sending it in to a Repair Centre. It must be factory reset. They will instruct you to do that before you send it in.

[anon(8776855)]

You MUST "wipe" your phone before sending it in to a Repair Centre. It must be factory reset. They will instruct you to do that before you send it in.

Thanks. I was thinking of calling them to return my phone. I'm having all of the problems described above... this battery simply can't last more than 4 hours on standby...

[tickerguy]

You have to wipe it or they can't test it!

The reason is Google's reset protection -- they can forcibly reset it, but then they can't test it since they can't set it back up without your Google account password.

So yes, you must reset the device (from the menu, NOT from the bootloader!) so the reset protection is disabled before you send it in for service.

[tonycanuck]

Thanks. I was thinking of calling them to return my phone. I'm having all of the problems described above... this battery simply can't last more than 4 hours on standby...

This problem is wide-spread with the DTEK60.

[ice_j]

yesterday mine dropped from 40% to zero and shut down... after attaching the power cable it showed 40% again...

[tickerguy]

yesterday mine dropped from 40% to zero and shut down... after attaching the power cable it showed 40% again...

The battery has gone high-resistance and requires replacement.

If you can't get joy from the warranty the batteries ARE available; it's the Idol 5s battery. Someone posted a repair receipt that showed the part number, and I found it -- they're quite-readily available.

The only trick to doing the job yourself (or for any decent phone repair joint) is getting the back off without breaking it, since it's glass.....

[ice_j]

Yeah, let's see what the shop will say regarding warranty. I bought it last January.
The last months I also experienced suddenly interrupted calls... bad LTE signal etc. etc.
Thanks for your advice, but I won't repair it on my own.
This is my last phone from Blackberry / TCL.

[tickerguy]

Well I didn't do mine on my own -- BlackBerry honored their warranty and changed the battery. No hassle, no BeeEss, just fixed and back in my hands in under a week end-to-end (they had it for less than 2 business days.)

But if I was OUT of warranty, I would have fixed it myself since I now know that you can get the batteries and they cost about $30. That means an out-of-warranty repair is probably in the $60-75 range and I'm cheap enough to spend the hour doing it myself.

[mellowjellow]

Removing back cover is the only challenge now for most of us ..lol

[tonycanuck]

yesterday mine dropped from 40% to zero and shut down... after attaching the power cable it showed 40% again...

Mine did that at 25-30%.

Sent my DTEK60 in to the Alcatel-BlackBerry Repair Centre a second time...

[tickerguy]

Removing back cover is the only challenge now for most of us ..lol

Well, consider this -- it's a lot better situation than you will be in with the Chineesium stuff out there. With those devices you are likely to find that there are no replacement batteries available at all! In that case you're completely screwed.

This is the big risk with something like the "Essential"; it's from a startup that's very thinly capitalized and has no "parts channel" at all. TCL at least had every reason to use an existing cell from something else that was fairly widely distributed (and they did in this case) so that the DTEK60 was very limited production doesn't terminally hose you when the battery requires replacement.

[mellowjellow]

Agreed ! They did the right thing by not changing much . Lucky we Dtek 60 owners who can still manage to get it repaired some how. If batteries could be stored for years, I would have ordered 1-2 just in case ..lol

[baldy3577]

yesterday mine dropped from 40% to zero and shut down... after attaching the power cable it showed 40% again...

Same for me as well, even after I just got it back from SBE (Canadian repair centre) .

I'm getting under an hour of screen on time, and BlackBerry is sending me daily update emails stating that they still haven't been able to source me a replacement device.

On another note, in the GSAM App, I'm noticing a kernel issue keeping the CPU active and wake locking. A simple google search reveals nexus and Galaxy owners had the same issue as well stating in June that was resolved in updates. Wondering if this is a contributing factor to our issue with a poorly coded update that set this off for us DTEK60 owners.

[baldy3577]

Here's the data from the log... if Kevin or Blaze can pass this on to someone for further investigation it might be helpful to us.

GSam Labs - Battery Monitor - Export Data

Phone

Nov 18, 2017 1:12:01 AM

Usage Details

CPU Usage:1h 10m 12s
CPU Usage (Background Only):1h 10m 12s
Keep Awake:1h 39m 20s
Number of Wake Locks:552
Number of times waking device:13
BMI160 Accelerometer:14s (5)
RPR0521 Proximity & Light:22s (10)
App UID:1001

Wakelock Detail

1h 39m 0s(0)GsmInboundSmsHandler
15.9s(10)GsmConnection
4.3s(407)RILJ
0.1s(116)QcrilMsgTunnelSocket
0.0s(9)ServiceStateTracker
0.0s(10)*alarm*

Included Packages

com.vendor.cellular.atcmdsocketproxy
com.qualcomm.qcrilmsgtunnel
com.blackberry.cellular.powermanager
com.blackberry.sar
ImsDaemon
MmsService
com.qualcomm.qti.rcsimsbootstraputil
Phone Services
RCSService
com.qti.qualcomm.datastatusnotification
org.codeaurora.ims
com.qti.primarycardcontroller
com.qualcomm.qti.ims
Phone and Messaging Storage
com.qti.xdivert
ApnSetterService
SIM Toolkit
com.qualcomm.qti.networksetting
ImsProvider
com.blackberry.rfsw.atuner_service

Included Processes

com.blackberry.cellular.ims.daemon
org.codeaurora.ims
com.blackberry.ApnSetterService
com.blackberry.cellular.powermanager
com.qualcomm.qcrilmsgtunnel
com.blackberry.sar
com.qualcomm.qti.rcsbootstraputil
com.blackberry.rfsw.atuner_service
*wakelock*
com.blackberry.cellular.ims.provider
com.qualcomm.qti.rcsimsbootstraputil
com.vendor.cellular.atcmdsocketproxy
com.android.phone

GSam Labs - Battery Monitor - Export Data

Kernel (Android OS)

Nov 18, 2017 1:10:22 AM

Usage Details

CPU Usage:1h 33m 46s
CPU Usage (Background Only):1h 33m 46s
Keep Awake:0s
Bytes Sent:109.41 KB
Bytes Received:243.04 KB
App UID:0

Wakelock Detail

Included Packages

Included Processes

bide_thread
msm_slim_qmi_cl
iptables
VosRXThread
rmt_storage
mdss_fb0
wcnss_filter
cfinteractive
msm_perf:events
vfmService
jbd2/dm-2-8
sdcard
msm_thermal:fre
msm_thermal:hot
system
cnss-daemon
msm_serial_hs_0
zygote
ueventd
irq/337-msm_hs_
smem_native_rpm
kswapd0
irq/349-wcd9xxx
jbd2/mmcblk0p44
irq/10-spdm_bw_
sh
tc
cnd
iop
lmkd
logd
netd
rild
spfd
tctd
vold
irq/101-bcl_vba
/init
rcu_preempt
hwrng
perfd
qmuxd
rcu_sched
mount.exfat-fuse
irq/335-ohio-cb
loop100
irq/30-7464900.
time_daemon
irq/123-usbin-s
kthreadd
irq/175-cpr3
installd
port-bridge
wlan_logging_th
kworker/0:0
kworker/0:1
kworker/0:2
kworker/0:3
kworker/0:4
kworker/0:5
kworker/1:0
kworker/1:1
kworker/1:2
kworker/1:3
kworker/1:4
kworker/1:5
kworker/2:0
kworker/2:1
kworker/2:2
kworker/2:3
kworker/2:4
kworker/3:0
kworker/3:1
kworker/3:2
kworker/3:3
kworker/3:4
sensors.qcom
vtnvfsd
healthd
mmc-cmdqd/0
VosMCThread
zygote64
hostapd
mdss_dsi_event
mmcqd/1
VosTlshimRxThre
app_process64
irq/32-74a4900.
qseecomd
msm_watchdog
ksoftirqd/0
ksoftirqd/1
ksoftirqd/2
ksoftirqd/3
wpa_supplicant
migration/0
migration/1
migration/2
migration/3
hvdcp_opti
irq/22-408000.q
VosTXThread
netmgrd
kworker/0:1H
kworker/1:1H
kworker/2:0H
kworker/2:1H
kworker/3:0H
kworker/3:1H
kworker/u8:0
kworker/u8:2
kworker/u8:3
kworker/u8:4
kworker/u8:7
kworker/u8:9
kworker/u9:0
kworker/u9:1
kworker/u9:2
kworker/u9:3
kworker/u9:4
kworker/u8:10
kworker/u8:11
kworker/u8:12
kworker/u8:13
kworker/u8:14
kworker/u8:15
sar_daemon

GSam Labs - Battery Monitor - Export Data

Android System

Nov 18, 2017 1:11:34 AM

Usage Details

CPU Usage:1h 29m 48s
CPU Usage (Background Only):1h 29m 40s
Keep Awake:1h 39m 25s
Number of Wake Locks:1512
Number of times waking device:62
Bytes Sent:14.01 KB
Bytes Received:9.70 KB
RPR0521 Proximity & Light:26m 6s (63)
RPR0521 Proximity & Light:13s (17)
Significant Motion Detector:21s (1)
App UID:1000

Wakelock Detail

1h 39m 0s(0)*backup*
8.0s(233)*alarm*
6.8s(323)NetworkStats
2.8s(8)ConnectivityService
2.0s(22)ActivityManager-Sleep
2.0s(404)SyncLoopWakeLock
1.4s(397)BBFastDormancyService
0.6s(6)AudioMix
0.6s(1)handleMediaEvent
0.5s(22)GpsLocationProvider
0.3s(22)LocationService
0.1s(26)WifiSuspend
0.1s(37)NetworkTimeUpdateService
0.1s(5)SyncManagerHandleSyncAlarm
0.1s(1)handleAudioEvent
0.0s(3)PhoneWindowManager.mPowerKeyWakeLock
0.0s(1)PhoneWindowManager.mBroadcastWakeLock
0.0s(1)ShutdownThread-cpu

Included Packages

SeempJService
Input Devices
com.blackberry.cellular.fastdormancy
Key Chain
com.qualcomm.timeservice
SecureSampleAuthService
FidoSuiService
Settings Storage
Cell Broadcasts
WbcService
Fused Location
ANT HAL Service
ARDA
MdtpService
com.quicinc.cne.CNEService
com.qualcomm.atfwd
Phone Call Management
Secure UI Service
System and User Protection
Internal Input Devices
SecureExtAuthService
Settings
Wfd Service
com.qualcomm.qti.tetherservice
LocationServices
MMITest
com.blackberry.cellular.vzwwfcaddressmanager
com.qualcomm.qti.GBAHttpAuthentication.auth
Android System
com.qti.dpmserviceapp
SimContacts

Included Processes

com.blackberry.spf.helper
com.quicinc.cne.CNEService
com.qualcomm.telephony
com.qualcomm.qti.seemp.service:seemp_service
com.android.server.telecom:ui
system
android
com.qualcomm.qti.GBAHttpAuthentication.auth
surfaceflinger
com.qti.dpmserviceapp
com.android.cellbroadcastreceiver
com.android.keychain
fingerprintd
android:ui
com.blackberry.cellular.fastdormancy
system:ui
com.android.settings
com.quicinc.wbcserviceapp
tloc_daemon
com.qualcomm.qti.tetherservice
servicemanager
imsdatadaemon
com.qualcomm.qti.services.secureui:sui_service
com.qualcomm.timeservice

[ice_j]

The shop I bought it from sent mine to a repair station.
(Here in Germany) They told me it will take 10...15 working days at least.
They might return it after 2 months. Hahahahaha ?!?!?!
This is not what I was expecting when buying a flagship device.
The first 7 months were fine, but now it has changed to the worst experience I ever had with a phone.
After returning I will just check whether it works and try to sell it.

I finally switched to a true flagship device and it just works. Wow!
Will Blackberry ever return to "it just works"? Good luck to you guys.

[tonycanuck]

The shop I bought it from sent mine to a repair station.
(Here in Germany) They told me it will take 10...15 working days at least.
They might return it after 2 months. Hahahahaha ?!?!?!
This is not what I was expecting when buying a flagship device.
The first 7 months were fine, but now it has changed to the worst experience I ever had with a phone.
After returning I will just check whether it works and try to sell it.

I finally switched to a true flagship device and it just works. Wow!
Will Blackberry ever return to "it just works"? Good luck to you guys.

I had a similar experience.

For me as well: "....the first 7 months were fine, but now it has changed to the worst experience I ever had with a phone."

Your comment reflect my experience with the DTEK60.

I used to be the biggest BlackBerry fan. I have had the Torch2 9810, the Z30, the Passport SE, and the Priv. All were great innovative devices.

The DTEK60 ("Disaster60") has made me decide to move on to other brands of devices.

[ice_j]

Ok, so mine came back today with a replaced battery and "software updates". I don't know which updates,
because I already downloaded the latest one before sending in.
A few moments ago it downloaded the security patch from 6th November 2017 AAQ934.
It also seems quite fast right now - without any personal data on it. Even faster compared to a previous factory reset.

[tickerguy]

They always, it appears, flash to the most-current firmware. Check DTEK before you load anything, you may need to hard reset (I did as their test "stuff" left it with a "compromised" rating....)

Thus you will always see "software updates" since they hit it with an autoloader as part of their examination and service.

[tonycanuck]

Ok, so mine came back today with a replaced battery and "software updates". I don't know which updates,
because I already downloaded the latest one before sending in.
A few moments ago it downloaded the security patch from 6th November 2017 AAQ934.
It also seems quite fast right now - without any personal data on it. Even faster compared to a previous factory reset.

I had the same experience here I Canada: the Repair Form says "Software Update," which is untrue since the same version of Android (6.0.1) remains on the phone, and no monthly security patch had been downloaded.

[baldy3577]

Still waiting for the replacement DTEK60 tracking number to be provided from BlackBerry Mobile support. I get daily update emails every morning since the 16th apologizing for the delay and (using the words BlackBerry made their motto) will be provided more information "soon". Classic.

[TommyBB]

I've actually ordered a battery from China. I'll be taking on the repair myself. This is pretty bad for a phone that's about a year old.

I can't find the purchase in my Amazon account. Does anyone remember if these were sold through Shop Blackberry (Digital River)?