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11-05-16 11:31 AM
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  1. kasedillz's Avatar
    Hi all, day #2 with my new DTEK60 and I'm experiencing some issues.

    When I have headphones on and if the cord and jack are touched a little the following occurs at random:

    Music pauses/plays randomly
    Skips songs randomly
    Triggers Google Now
    Causes volume level to go up / down randomly
    Headphone cord button doesn't work (BlackBerry pods)

    Anyone else having these issues?



    UPDATE:

    I've been getting a lot of feedback (thank you! &#128587 It seems like no other DTEK60 owners are affected so it looks like an isolated issue which is good news.
    BlackBerry tech told me to do a hard boot by holding the power button for 32 seconds. No luck. They then told me to do a factory reset. No luck. I'm now being told to just get it exchanged, so I'll be visiting the pop-up store again this Sunday.

    UPDATE #2: Replaced device at the BlackBerry Store and everything is perfect now

    MORAL OF THE STORY:
    Glad I bought the device straight from BlackBerry..the were extremely helpful and replaced the device without hassle, I would of been screw if I bought it on eBay or Craigslist
    Last edited by kasedillz; 11-06-16 at 07:17 PM.
    11-01-16 01:05 AM
  2. zocster's Avatar
    where's the music stored? what type of card is it (class?)?

    The more info the better.. thanks.
    11-01-16 01:19 AM
  3. gilroyneil's Avatar
    Sounds like a mechanical fault in either headphones or device OR if you are lucky some fluff/material in the device headphone socket.
    Mdbills484 likes this.
    11-01-16 01:53 AM
  4. royabsa's Avatar
    Does your headphone have pause, volume up, volume down controls? If so then it's your headphones causing the glitches.

    Posted via CB10
    11-01-16 01:57 AM
  5. kasedillz's Avatar
    Guys I really think it's a hardware issue.
    I've tested a few different 3.5mm jacks, take a look at the photo attached :

    Right: standard male to male cable connected to my home stereo. This type of 3.5mm (with 2 rings) doesn't give me any problems.

    Middle: from a $160 pair of headphones with media controls, notice the 3rd ring. This one gives me problems.

    Left: Included Blackberry pods, same type of 3-ring jack with media control, also gives me problems.

    Incidentally, the aux cable in my car stereo never gave me issues because it's the 2 ring type.

    Your thoughts?

    I'm going to call BlackBerry support

    DTEK60 headphone glitches-1478009493143.jpg

    Last edited by kasedillz; 11-01-16 at 12:28 PM.
    11-01-16 10:22 AM
  6. kasedillz's Avatar
    It's not the headphone controls, I tried 2 different types of headphones.
    I made the video below explaining the problem

    11-01-16 12:24 PM
  7. whatsever's Avatar
    Sound BAD and indeed a hardware issue , QUESTION; Does the DTEK60 have a RADIO.
    11-01-16 12:44 PM
  8. MB64's Avatar
    Not to change the topic......but how cool is that that you still have a turntable!!....lol
    so crow, LyoobaBerry and 00stryder like this.
    11-01-16 12:47 PM
  9. SeanKent's Avatar
    So does anyone else have this issue?
    kasedillz likes this.
    11-01-16 01:02 PM
  10. kasedillz's Avatar
    Not to change the topic......but how cool is that that you still have a turntable!!....lol
    analog life
    MB64 and Dunt Dunt Dunt like this.
    11-01-16 02:09 PM
  11. kasedillz's Avatar
    Sound BAD and indeed a hardware issue , QUESTION; Does the DTEK60 have a RADIO.
    I don't think it has radio from what I can tell
    11-01-16 02:10 PM
  12. whatsever's Avatar
    I don't think it has radio from what I can tell
    No Radio is a NO GO. I use the radio every morning at work till 10 AM and when I'M biking to my work and back.. NO DTEK60 for me and stay with my Passport .
    11-01-16 02:19 PM
  13. SeanKent's Avatar
    No Radio is a NO GO. I use the radio every morning at work till 10 AM and when I'M biking to my work and back.. NO DTEK60 for me and stay with my Passport .
    Does the Passport have radio??

    Edit: I've had this phone for almost 2 years and haven't found a radio on it lol. Where can I find this

    Edit edit: nevermind found it - I just never looked before! Haha wow

    Posted via CB10
    11-01-16 06:22 PM
  14. Paul Brown5's Avatar
    I checked my DTEK60 and that definitely never happens for me.
    kasedillz likes this.
    11-01-16 06:53 PM
  15. kasedillz's Avatar
    I checked my DTEK60 and that definitely never happens for me.
    Good to know, I hope it's just my unit and not a common problem
    11-01-16 11:44 PM
  16. FF22's Avatar
    Good to know, I hope it's just my unit and not a common problem
    Run BB Virtual Expert. I believe there's a headphone test. Make sure to plug them FULLY in. Sometimes it can take a bit of force.
    11-02-16 12:20 AM
  17. Uzi's Avatar
    . I Make sure to plug them FULLY in. Sometimes it can take a bit of force.
    TWSS
    00stryder and Mirko935 like this.
    11-02-16 12:49 AM
  18. kasedillz's Avatar
    TWSS
    Uzi likes this.
    11-02-16 12:58 AM
  19. BGRS's Avatar
    Here is an article about the difference, but really does not make sense in your case:
    https://www.quora.com/What-is-the-di...hone-headphone

    But in short:
    1 stripe for Mono-Audio,
    2 stripes for Stereo-Audio,
    3 stripes for Video + Stereo-Audio (rare, and usually usable only for specific devices).
    kasedillz, FF22 and stlabrat like this.
    11-02-16 07:38 AM
  20. whatsever's Avatar
    Does the Passport have radio??

    Edit: I've had this phone for almost 2 years and haven't found a radio on it lol. Where can I find this

    Edit edit: nevermind found it - I just never looked before! Haha wow

    Posted via CB10
    The Z30. Passport has a radio on board. You will find it in your music player . When you start up press the left 3 lines and the last option is radio. plug in also a headset and you have radio ,
    11-02-16 02:49 PM
  21. kasedillz's Avatar
    Here is an article about the difference, but really does not make sense in your case:
    https://www.quora.com/What-is-the-di...hone-headphone

    But in short:
    1 stripe for Mono-Audio,
    2 stripes for Stereo-Audio,
    3 stripes for Video + Stereo-Audio (rare, and usually usable only for specific devices).
    Actually, I just did my own research and found out that:

    Single ring= mono
    Double ring= stereo (left/right)
    Triple ring= stereo+microphone

    So..... It looks like the mic section contacts might be defective on my DTEK60
    11-02-16 04:54 PM
  22. chrome14's Avatar
    Keep us updated.

    Anyone else having issues as well with the headphone jack?
    11-02-16 06:26 PM
  23. stlabrat's Avatar
    OP, your ear buds come with the dtek60 unit? or you are using others?
    11-02-16 11:04 PM
  24. soapydarren's Avatar
    Just saw a video on YouTube about the exact same issue. One of the comments said it occurred with his Priv and it was a software issue. I'd suggest you call BlackBerry support to see if there's a quick way around. Here's a link for reference:

    Posted via CB10
    11-03-16 02:22 AM
  25. soapydarren's Avatar
    Actually, I just did my own research and found out that:

    Single ring= mono
    Double ring= stereo (left/right)
    Triple ring= stereo+microphone

    So..... It looks like the mic section contacts might be defective on my DTEK60


    Just saw a video on YouTube about the exact same issue. One of the comments said it occurred with his Priv and it was a software issue. I'd suggest you call BlackBerry support to see if there's a quick way around. Here's a link for reference:

    Posted via CB10
    11-03-16 02:25 AM
36 12

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