10-01-18 05:34 AM
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  1. billm1948's Avatar
    OK, uninstalling Google Play Service update instructions worked perfectly. The December 1 update on the DTEK60 is now installed and I reinstalled all the updates to Google Play Service and it worked.
    12-27-17 01:54 PM
  2. aspen4404's Avatar
    Me, too!!
    12-27-17 02:03 PM
  3. aspen4404's Avatar
    Me, too (for the problem)!! Now, I will try the "fix" that worked for you.
    12-27-17 02:04 PM
  4. DavesBB's Avatar
    Still can't un-install the Find My Device Administrator... Still at a bump in the road...
    12-27-17 10:27 PM
  5. spreid's Avatar
    I tried your procedure without success
    12-27-17 11:49 PM
  6. jromep07's Avatar
    OK, uninstalling Google Play Service update instructions worked perfectly. The December 1 update on the DTEK60 is now installed and I reinstalled all the updates to Google Play Service and it worked.
    True
    12-28-17 02:28 AM
  7. slebdog's Avatar
    got mine to work on DTEK60... uninstalled Google Play services, unchecked device administrators...ran the update successfully and then put everything back...(!)
    12-28-17 06:54 AM
  8. rcab's Avatar
    I have done these steps while waiting for the update to show up on my phone. it is a replacement from BlackBerry and last month the update appeared at the end of the month. So I am guessing this update also will arrive the last day or two of December.
    12-28-17 07:56 AM
  9. mellowjellow's Avatar
    I have done these steps while waiting for the update to show up on my phone. it is a replacement from BlackBerry and last month the update appeared at the end of the month. So I am guessing this update also will arrive the last day or two of December.
    I'm also waiting, though the steps you did aren't necessary for update to SHOW.
    12-28-17 09:42 AM
  10. DD74's Avatar
    anyone got the update reissue that works?
    12-28-17 10:29 AM
  11. rcab's Avatar
    I know, I was getting ready for when it does appear
    12-28-17 11:39 AM
  12. baldy3577's Avatar
    No update here after performing the steps on a replacement DTEK60 from BlackBerry still.
    12-28-17 03:47 PM
  13. conite's Avatar
    anyone got the update reissue that works?
    It was reissued on the 20th. Works fine when instructions are followed.
    12-28-17 08:16 PM
  14. baldy3577's Avatar
    It was reissued on the 20th. Works fine when instructions are followed.
    Any suggestions on how to make the update appear if it doesn't after following directions? I've tried for the past 3 days and can't get it to show that the update is available.
    12-28-17 08:34 PM
  15. conite's Avatar
    Any suggestions on how to make the update appear if it doesn't after following directions? I've tried for the past 3 days and can't get it to show that the update is available.
    Checkin?
    varyat likes this.
    12-28-17 08:38 PM
  16. baldy3577's Avatar
    Checkin?
    Tried that first time around...also 32 second reboot...

    The "Find my phone" was never activated on my phone so I didn't have to uncheck it either, however I can still track my phone.
    12-28-17 08:42 PM
  17. moonflyer's Avatar
    After the uninstalling, and then the deselecting, then reboot phone. That makes the difference.
    Its good to have a workaround. But why are we forced to get used to have it... OMG
    12-29-17 05:07 AM
  18. sefberry's Avatar
    Nothing here in France
    12-29-17 07:09 AM
  19. anon(10123624)'s Avatar
    Its good to have a workaround. But why are we forced to get used to have it... OMG
    Because they took a page out of Apple's playbook. Frustrate the end user to force them to upgrade hoping you will be a sucker and purchase another one from the same company who screwed you.
    HughJarsse and securityboy like this.
    12-29-17 09:00 AM
  20. securityboy's Avatar
    My DTEK60 on O2 has the Sept security update. Nothing for Oct thru to Dec. 😢
    12-29-17 07:15 PM
  21. tubularbell's Avatar
    No update available yet for my DTEK60, unlocked, Netherlands
    12-30-17 12:29 AM
  22. spreid's Avatar
    got it working now. thanks
    12-30-17 01:45 AM
  23. DavesBB's Avatar
    So, Talked to Blackberry Help on Twitter. Said do the 32 Second hold on the power key, then follow the instructions. But alas. Still can't uncheck the Find my phone. So still unable to update. No Answer from them since the last message hours ago..
    12-31-17 05:40 PM
  24. conite's Avatar
    So, Talked to Blackberry Help on Twitter. Said do the 32 Second hold on the power key, then follow the instructions. But alas. Still can't uncheck the Find my phone. So still unable to update. No Answer from them since the last message hours ago..
    You're on this screen, right? DTEK60 December 2017 update-psx_20171231_185339.jpg
    12-31-17 05:54 PM
  25. DavesBB's Avatar
    Bingo. Looks the same. Unable to un-tick the same box shown.
    12-31-17 06:41 PM
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