10-01-18 05:34 AM
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  1. coneng96's Avatar
    contacted BlackBerry and got their response:
    Thank you for this information. Please be informed that this issue is currently being investigated. I apologize for this inconvenience. ^KB
    12-17-17 12:13 PM
  2. punbb's Avatar
    why the panic? omg, it's only a small update. the worst thing that's happened to me is I have a notifications on my phone that won't go away saying "couldn't instead system update". it's not really a big deal to me.
    CDM76 likes this.
    12-17-17 02:07 PM
  3. slebdog's Avatar
    I just ran the update now and it looks like it went through successful, but I think they actually just removed it, since my update level still shows Nov 6
    12-18-17 04:05 AM
  4. tickerguy's Avatar
    Yeah, they yanked it..... it no longer shows as available.
    12-18-17 08:15 AM
  5. marc charbonneau's Avatar
    same here. thought update went through. looks like they just removed it.
    12-18-17 08:19 AM
  6. wilkto's Avatar
    Still on September update. Don't think I'll see another.
    12-18-17 08:59 AM
  7. RCM78's Avatar
    Just be thankful that it didn't install and brick your phone. There was obviously a problem with the update and BB has pulled it and will re-release it shortly I'm sure. Restart your phone to get rid of the persistent "Update Available" notifications.

    To all of those saying that BB clearly has no idea what they are doing simply because a minor patch didn't install, you should know that update problems are not isolated to Blackberry devices. I still have more faith in Blackberry devices than anything else on the market. Keep up the good work Blackberry!
    coneng96 and moonflyer like this.
    12-18-17 11:42 AM
  8. dustincarlton88's Avatar
    Blackberry is working on the issue
    Attached Thumbnails DTEK60 December 2017 update-127.jpg  
    12-18-17 03:34 PM
  9. raxamillion's Avatar
    Looks like it's been pulled, for the time being at least.
    12-18-17 04:27 PM
  10. Guchpee's Avatar
    it is really annoying I have the same issue but @conite hope it is smooth with the KeyOne
    12-20-17 02:45 PM
  11. Guchpee's Avatar
    it is really annoying I have the same issue but @conite hope it is smooth with the KeyOne
    12-20-17 02:46 PM
  12. conite's Avatar
    it is really annoying I have the same issue but @conite hope it is smooth with the KeyOne
    This issue is specific to the two DTEK devices.
    12-20-17 02:47 PM
  13. Gomark75's Avatar
    And the update is back... but still fails lol.
    GG
    CDM76 likes this.
    12-20-17 10:23 PM
  14. Kelsteer's Avatar
    Update available just popped up again after disappearing for a few days... and fails with the same "Verification Problem" it was failing with before. Sigh.

    DTEK60 December 2017 update-screenshot_20171220-224643.jpg
    12-20-17 10:34 PM
  15. coneng96's Avatar
    same here LOL BlackBerry
    12-20-17 10:37 PM
  16. marc charbonneau's Avatar
    same problem again. Verification problems. Couldn't update.
    12-21-17 05:23 AM
  17. slebdog's Avatar
    same problem again. Verification problems. Couldn't update.
    same for me
    12-21-17 06:02 AM
  18. ibpluto's Avatar
    yup, me too... smh
    12-21-17 06:06 AM
  19. Mig Iver's Avatar
    Thinking that the fix was in I just tried before checking this string. Verification error also.
    12-21-17 07:01 AM
  20. Chuck Finley69's Avatar
    Uninstall the GPS updates. Deactivate "find my device." Then download and install updates.

    This should help with either DTEK.
    12-21-17 07:17 AM
  21. Lucky7Phone's Avatar
    Does it work after doing that?
    12-21-17 07:34 AM
  22. dbutch1976's Avatar
    What is a "GPS update" and how to you uninstall it?
    12-21-17 07:42 AM
  23. mkatkinson's Avatar
    "Should"? Have you or anyone else done this?

    Please detail how ro uninstall GPS updates. Thanks.
    12-21-17 07:44 AM
  24. conite's Avatar
    Both 50 and 60 updates work fine now.
    12-21-17 07:45 AM
  25. bestera's Avatar
    GPS is a poor acronym for Google Play Services.

    Regardless, I removed the "GPS" updates and disconnected the "Find my Device" during the prior, failed update but still had the "failed verification" error


    I'm not going through the pain of above suggestion until a successfully update is reported.

    What a PiTA.
    Brad R1 likes this.
    12-21-17 07:46 AM
312 12345 ...

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