10-01-18 05:34 AM
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  1. vimagreg's Avatar
    This is a DTEK issue, and a DTEK thread.
    Sorry was not clear on Tapatalk. My mistake...
    12-15-17 03:05 PM
  2. tickerguy's Avatar
    Yeah, until they fix the update package not a lot you can do with this one....

    Sigh.....
    12-15-17 03:47 PM
  3. mkatkinson's Avatar
    I'm now getting different messages (see my post 12.45pm). But still not able to install.

    I see "System update available" and click "Download". It shows "System update downloading ...", then "Couldn't update", and "Verification problem" in th bottom corner. There is a "Try again" option, but the same "Couldn't update" error comes up again.

    The WiFi error of earlier today no longer shows.
    12-15-17 05:06 PM
  4. tickerguy's Avatar
    Correct; if you get it to load with the "current" Play Services version on the phone that's the error you get; the cryptographic checksum is failing.

    As I mentioned in the other thread do NOT attempt to run an older autoloader. If you do you will BRICK the phone; there is no current autoloader available and recent updates have set the "anti-rollback" counter in the trust store, which cannot be overwritten.
    Last edited by tickerguy; 12-15-17 at 06:47 PM.
    moonflyer likes this.
    12-15-17 05:17 PM
  5. slebdog's Avatar
    got a notification that I should try the update again. looked like it was going to happen, but then got verification problem still.
    same thing for me
    12-15-17 09:04 PM
  6. punbb's Avatar
    not gonna even try downloading this update. I'll wait until the problem is fixed
    12-16-17 12:37 AM
  7. bartf67's Avatar
    Just shut off WiFi and download over your mobile phone connection.
    no problem
    12-16-17 03:26 AM
  8. mkatkinson's Avatar
    Shutting off the WiFi and downloading OTA did not work for me.

    As I said in an earlier post (11.06pm last night), I am not getting the WiFi error message anymore, now it's "Couldn't update" and "Verification problem".

    Suggest patience and just wait for a new update to be sent out.
    12-16-17 03:38 AM
  9. moonflyer's Avatar
    Correct; if you get it to load with the "current" Play Services version on the phone that's the error you get; the cryptographic checksum is failing.

    As I mentioned in the other thread do NOT attempt to run an older autoloader. If you do you will BRICK the phone; there is no current autoloader available and recent updates have set the "anti-rollback" counter in the trust store, which cannot be overwritten.
    Yeah, please do listen to what tickerguy says. I have bricked my DTEK60 by my own hands in this way already... I am just happy that I still have my good old Z30, so I am using it hopefully until the issue gets sorted out by TCL.
    12-16-17 03:42 AM
  10. irakli kh's Avatar
    Someone uload autoloader for dtek 60 of this month
    12-16-17 06:41 AM
  11. tickerguy's Avatar
    Someone uload autoloader for dtek 60 of this month
    There isn't one in the wild and delta updates (only the changed bits come down) mean there may not be one available in the future either.
    12-16-17 07:12 AM
  12. Mr_Ground's Avatar
    DTEK60 on AT&T in the US. No WiFi issue but getting the verification error. I was amazed to see an update available 2 months in a row - seemed unreal. I guess it was. Excellent work BlackBerry - at least you didn't brick my phone!
    CDM76 likes this.
    12-16-17 10:44 AM
  13. tickerguy's Avatar
    Best guess is that someone at BlackBerryMobile signed it with the wrong key (maybe the KeyONE's key.) They have to fix / re-upload it -- until they do there's nothing you can do about it.
    12-16-17 11:03 AM
  14. coneng96's Avatar
    Same verification problem here ...it's an unlocked DTEK60 bought from BlackBerry
    12-16-17 11:18 AM
  15. Mr_Ground's Avatar
    Looks like someone found the simple 'solution' - my DTEK60 now shows 'no update available' lol
    12-16-17 01:14 PM
  16. CDM76's Avatar
    At least they are putting out updates. Ive had my Samsung for a year now and only ever received one update.
    12-16-17 02:35 PM
  17. tickerguy's Avatar
    Well there is that.

    For now I consider it a mistake... just don't compound it by trying an old autoloader
    12-16-17 04:40 PM
  18. OTCHRussell's Avatar
    I guess I'm glad my Dtek60 is not offering me an update!! LOL I will take a look at my Dtek50 !!

    BB9000>Q10>Z10>Z30>Z30>Classic>Dtek50>Dtek60
    12-16-17 06:49 PM
  19. JJonPB's Avatar
    December update has not yet arrived on Singtel in Singapore. And maybe it's for the better this time...
    12-17-17 12:29 AM
  20. DD74's Avatar
    no solution in site ?!!
    12-17-17 08:32 AM
  21. conite's Avatar
    no solution in site ?!!
    Site? Nothing on Crackberry yet.

    Sight? I'm sure BlackBerry will reissue the update after fixing it.
    12-17-17 08:43 AM
  22. DD74's Avatar
    Site? Nothing on Crackberry yet.

    Sight? I'm sure BlackBerry will reissue the update after fixing it.
    Great... now I've got a useless phone in the meantime. Bravo, BlackBerry!
    12-17-17 09:11 AM
  23. conite's Avatar
    Great... now I've got a useless phone in the meantime. Bravo, BlackBerry!
    Why useless? This problem simply means that the device can't verify the update, so it won't try to install it.

    If something else happened to you, it's another issue.
    12-17-17 09:26 AM
  24. DD74's Avatar
    Why useless? This problem simply means that the device can't verify the update, so it won't try to install it.

    If something else happened to you, it's another issue.
    Following the instructions they've provided I've uninstalled the previous Google updates... now my game is useless, I have to start from scratch
    12-17-17 09:32 AM
  25. conite's Avatar
    Following the instructions they've provided I've uninstalled the previous Google updates... now my game is useless, I have to start from scratch
    Your version of Google Play Services won't affect that. Feel free to update the app again anyway.
    DD74 likes this.
    12-17-17 09:36 AM
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