- Although a lot of the comments are from Crackberry volunteers, there certainly are comments from those that are getting paid that say exactly the same.
And I agree that it probably might not get us anywhere getting mad. So I don't get mad. I will stay critical though.
And my criticism is that I feel that Crackberry is nothing more these days than a marketing tool for TCL/BlackBerry Mobile. Where there used to be strong words by the peeps running the community, and BlackBerry got criticism from the editors if they screwed up, there is hardly any of that spunk left.
For example crappy security updates are left unspoken (except in the forums), and these kind of things would have been adressed by the editors in the old days.
Regarding the DTEK'S I just want to say that although BlackBerry sold them initially, TCL/BlackBerry Mobile is now responsible for support. And with that the responsibility towards customers that bought a DTEK means that they are entitled to receive decent services. Whether the device is an orphaned one or not is not of any importance.
I know a very often heard reply on this is that this is how every manufacturer is behaving, but that doesn't make it right. That's an excuse mentality that won't change anything. So I keep on insisting that we as customers of BlackBerry products should get better service.
I do respect your opinion, and your point of view, but I still do not agree.
CB has changed, it once was an independent forum, and therefore free to praise/criticise as it saw it. Sadly, it is no no more than a publicity outlet for BB/BBMo/TCL, and, as such, no longer represents an independent opinion, as far as I an concerned...
They decided to 'take the thirty pieces of silver' as it were, and we now have to accept that their position and responses will be made accordingly...so there will not be any 'rocking the boat' from them, in any way, shape or form,.......toe the 'company line' is the mantra now, sadly..
Personally, I have lost a lot of respect for CB, as they have lost their 'edge' regarding 'seeing it like it is' and now 'see it as they are told'
My take on it, maybe not everyone elses...tubularbell likes this.01-09-18 10:34 AMLike 1 - I own both DTEK. I seriously doubt either of these devices were deployed in any significant numbers. No USA carriers stocked the device.
BTW, I'd send you a paystub to prove I don't get paid, however can't prove a negative... LOL
I've learned that many on CB have deskjobs that allow them easy participation. Also, for many CB is their distraction instead of Facebook or other social media.
Really??
Honestly??
??01-09-18 10:43 AMLike 0 -
Obviously BlackBerry is paying TCL to assume responsibility, but perhaps only enough to answer the phone and provide some predetermined minimum level of support.01-09-18 11:06 AMLike 0 - I don't know if that is entirely true. Maybe the agreement is like that, but as far as I know Dutch law states that if customers have not been informed directly that conditions of services have changed by the manufacturer, than the original terms still are valid. And I did not receive any direct message from either the retailer nor BlackBerry that this was the case.01-09-18 11:14 AMLike 0
- I don't know if that is entirely true. Maybe the agreement is like that, but as far as I know Dutch law states that if customers have not been informed directly that conditions of services have changed by the manufacturer, than the original terms still are valid. And I did not receive any direct message from either the retailer nor BlackBerry that this was the case.
As long as the phone is answered, and repair services offered, during the warranty period, they have upheld their end of the bargain.01-09-18 11:16 AMLike 0 - TOS is not the only thing that has to be met in EU. If monthly securitypatches are promised in advertising, than those as well01-09-18 11:22 AMLike 0
-
-
While you're entitled to your opinion, it's just that, your opinion. Many of us here are just different opinions than yours and free. CB disclosed it's paid monies and such from BBMo/TCL.
Mobile Nations has evolved as company and so has CrackBerry to survive. Besides this isn't 2005 anymore with BB the "businessman" phone.
It's like saying Newsweek and Time aren't cutting edge journalism anymore. It's 2018 and we live in a throwaway society. If you think CB time is over, do what makes the USA great, exercise your personal freedoms and start your own competitor.01-09-18 11:58 AMLike 0 - No, but there are very few paid on here that are participating in the forums. I've become familiar with those people through, believe it not, poor behavior on my part. Most of the mods on here are just volunteers, but I've gotten violations or PMs from actual staff.
While you're entitled to your opinion, it's just that, your opinion. Many of us here are just different opinions than yours and free. CB disclosed it's paid monies and such from BBMo/TCL.
Mobile Nations has evolved as company and so has CrackBerry to survive. Besides this isn't 2005 anymore with BB the "businessman" phone.
It's like saying Newsweek and Time aren't cutting edge journalism anymore. It's 2018 and we live in a throwaway society. If you think CB time is over, do what makes the USA great, exercise your personal freedoms and start your own competitor.
Next phone will not be anything by BB/TCL etc, as it seems that they have absolutely no idea whatsoever about 'customer care'
January updates anyone??01-09-18 01:04 PMLike 0 -
Whether or not something will be actually done about it is another matter. It is too small a problem to look into. There is no safety in numbers anymore where it comes to BlackBerry branded phones.
It does not make for a good excuse though for TCL/BBMo to make it as crappy as this.
Everyone can keep on saying that this is just how things work these days, but it still does not mean that it's all right.01-09-18 01:38 PMLike 0 - No, they have not, but that doesn't mean they are living up to their promise. And as for the over a year period... BlackBerry never mentioned the updates would be guaranteed just for one year.
Whether or not something will be actually done about it is another matter. It is too small a problem to look into. There is no safety in numbers anymore where it comes to BlackBerry branded phones.
It does not make for a good excuse though for TCL/BBMo to make it as crappy as this.
Everyone can keep on saying that this is just how things work these days, but it still does not mean that it's all right.
The most I've ever paid for a BB is $499 USD and I just paid that for my KEYone. I paid less for my DTEK (both models) and less for my PRIV. The Passport is the last device I bought from AT&T when I paid $499 USD as well. I always wait for the bugs to get ironed out, so I'm not early adopter.
Total monthly cost for ownership is significantly less than Android Flagship OEMs. If there's one that updates better, the extra cost isn't worth it to me.anon(9803228) likes this.01-09-18 01:58 PMLike 1 - No, they have not, but that doesn't mean they are living up to their promise. And as for the over a year period... BlackBerry never mentioned the updates would be guaranteed just for one year.
Whether or not something will be actually done about it is another matter. It is too small a problem to look into. There is no safety in numbers anymore where it comes to BlackBerry branded phones.
It does not make for a good excuse though for TCL/BBMo to make it as crappy as this.
Everyone can keep on saying that this is just how things work these days, but it still does not mean that it's all right.
The only marketing material was "best in class" - somewhat similar to "world's best cup of coffee". A tough starting point for a lawsuit.
I can't speak to the issues in Europe, but here is my experience in NA with the DTEK60:
Nov - Nov 11 - AAH487
Dec - Dec 5 - AAI039
Jan - Jan 4 - AAI470
Feb - Feb 5 - AAJ051
Mar - Mar 9 - AAJ934
Apr - missed
May - May 8 - AAL158
Jun - Jul 14 - AAM326
Jul - missed
Aug - Aug 28 - AAN548
Sep - Sep 19 - AAO562
Oct - missed
Nov - Nov 14 - AAQ934
Dec - Dec 20 - AAR94101-09-18 01:59 PMLike 0 - Whichever Android OEM has a better overall consistent update record since the PRIV was introduced two years ago, is the brand you should consider. Look at the price you paid for your device(if the PRIV for instance) and the price for the better updated brand and decide worth it or not.
The most I've ever paid for a BB is $499 USD and I just paid that for my KEYone. I paid less for my DTEK (both models) and less for my PRIV. The Passport is the last device I bought from AT&T when I paid $499 USD as well. I always wait for the bugs to get ironed out, so I'm not early adopter.
Total monthly cost for ownership is significantly less than Android Flagship OEMs. If there's one that updates better, the extra cost isn't worth it to me.
And I must admit that I just do not have the faith in Google as a company that besides the newer OS and (afaik) the monthly updates are indeed monthly.
I loved my Passport and was sorry that I was forced to switch to Android (or other) because otherwise I couldn't read my work email any longer.
But I expected more than my current DTEK60 experience. Not necessarily hardware wise, because I like the phone. But on the software part I just expected more. And that is just because it is called a BlackBerry01-09-18 02:32 PMLike 0 - That's fair enough, and you have mentioned exactly the point why I haven't jumped ship yet. I could go for a Google Pixel but they're still too expensive in my taste.
And I must admit that I just do not have the faith in Google as a company that besides the newer OS and (afaik) the monthly updates are indeed monthly.
I loved my Passport and was sorry that I was forced to switch to Android (or other) because otherwise I couldn't read my work email any longer.
But I expected more than my current DTEK60 experience. Not necessarily hardware wise, because I like the phone. But on the software part I just expected more. And that is just because it is called a BlackBerry01-09-18 02:55 PMLike 0 - That's right. They said nothing at all.
The only marketing material was "best in class" - somewhat similar to "world's best cup of coffee". A tough starting point for a lawsuit.
I can't speak to the issues in Europe, but here is my experience in NA with the DTEK60:
Nov - Nov 11 - AAH487
Dec - Dec 5 - AAI039
Jan - Jan 4 - AAI470
Feb - Feb 5 - AAJ051
Mar - Mar 9 - AAJ934
Apr - missed
May - May 8 - AAL158
Jun - Jul 14 - AAM326
Jul - missed
Aug - Aug 28 - AAN548
Sep - Sep 19 - AAO562
Oct - missed
Nov - Nov 14 - AAQ934
Dec - Dec 20 - AAR941baldy3577 likes this.01-10-18 08:18 AMLike 1 - Still waiting for my December update on the replacement phone from BlackBerry. So just because you got an update doesn't mean everyone else got it. Others have posted that they have not gotten it either. I am in the USA and not one of the countries you always refer to as having regulatory delays in providing updates01-10-18 08:21 AMLike 0
- Still waiting for my December update on the replacement phone from BlackBerry. So just because you got an update doesn't mean everyone else got it. Others have posted that they have not gotten it either. I am in the USA and not one of the countries you always refer to as having regulatory delays in providing updates01-10-18 09:26 AMLike 0
- 01-10-18 11:28 AMLike 0
- My DTEK60 from B&H says I'm all up to date when I check for updates. I have the November 2017 update.
I go to the DTEK app and it shows "Excellent" security status. But am I excellent? (I am, but is the phone?). The DTEK app shows the November patch, yet the December patch has been released (allegedly).
So what's going on? The DTEK app is lying to me? I'm not secure? They should make the DTEK app act as the core pillar in updating and managing security for the BB phones. Shouldn't the DTEK app take an active role in security, rather than passive?
The DTEK app should connect through the Internet to BBMo, or where ever, and see what the latest update is. "Oh... you are on the November patch... but the December one is available... tap here to download the latest update". The end. When the latest BB update is available it should be tagged with a severity level. So if it's serious, the DTEK app can throw a notification of "Poor security" and mark in red: "Tap to get latest update to be secure".01-10-18 04:14 PMLike 0 -
- You're correct. My 60 is on November as well. I just upgraded to AT&T KEYone last week so I stopped checking for updates. Funny thing, AT&T carrier locked KEYone is on November as well.01-10-18 06:35 PMLike 0
- My experience with AT&T when they were more active carrying BlackBerry phones was very slow with updates. So I started buying phones direct from BlackBerry. Last 5 or 6 phones came direct from BlackBerry. I don't have any knowledge about AT&T doing security updates for the Keyone. For me all my phones will be bought unlocked01-10-18 07:19 PMLike 0
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