07-15-20 12:38 PM
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  1. davidmacedo's Avatar
    davidmacedo
    What's happening with my device? Sometimes he turn off and don't turn on after try.
    10-05-17 06:29 AM
  2. conite's Avatar
    conite
    Ambassador
    Do you use a case? If so, take it out and see if it still happens.
    10-05-17 06:35 AM
  3. davidmacedo's Avatar
    davidmacedo
    Originally Posted by conite
    Do you use a case? If so, take it out and see if it still happens.
    Yes, I do. But what's the implication of the case?
    10-05-17 06:37 AM
  4. conite's Avatar
    conite
    Ambassador
    Originally Posted by davidmacedo
    Yes, I do. But what's the implication of the case?
    It's possible that it is interfering with the power button every now and then.
    10-05-17 06:38 AM
  5. davidmacedo's Avatar
    davidmacedo
    Originally Posted by conite
    It's possible that it is interfering with the power button every now and then.
    I think that this is not the problem. I ever do this and nothing change. My case is soft and do not press the start button.
    10-05-17 06:42 AM
  7. conite's Avatar
    conite
    Ambassador
    Originally Posted by davidmacedo
    I think that this is not the problem. I ever do this and nothing change. My case is soft and do not press the start button.
    Well, then do a factory reset. If that doesn't work, return for repair.
    10-05-17 07:13 AM
  8. tonythecanuck's Avatar
    tonythecanuck
    I had the same problem: Device would suddenly shut off. The battery also would not retain its charge. The battery would run down after two or three hours, even with "battery saver" turned on. Factory reset did not help. Device has now been returned to BlackBerry Repair Centre for new battery or replacement.
    10-05-17 08:14 AM
  9. davidmacedo's Avatar
    davidmacedo
    Originally Posted by tonythecanuck
    I had the same problem: Device would suddenly shut off. The battery also would not retain its charge. The battery would run down after two or three hours, even with "battery saver" turned on. Factory reset did not help. Device has now been returned to BlackBerry Repair Centre for new battery or replacement.
    It's very curious. Can be the battery or the Android system. We have to agree that our devices is downgrade. In my point of view, the problem is the Android. When we will receive the update to the new Android???
    10-05-17 10:16 AM
  10. hammer40's Avatar
    hammer40
    My Dtek looks to have fully died yesterday. I have a solid red light and nothing else. It was going in and out all day then nothing last night. Who do I contact to talk about repair? I bought directly from BB at launch.
    10-05-17 10:54 AM
  11. conite's Avatar
    conite
    Ambassador
    Originally Posted by hammer40
    My Dtek looks to have fully died yesterday. I have a solid red light and nothing else. It was going in and out all day then nothing last night. Who do I contact to talk about repair? I bought directly from BB at launch.
    BlackBerry Mobile handles that device now.
    10-05-17 11:01 AM
  12. tonythecanuck's Avatar
    tonythecanuck
    After numerous phone calls and emails to both Crackberry and BlackBerry, I have sent my DTEK60 back to the BlackBerry Repair Centre here in Canada to either replace the battery or replace the device. Fortunately it's still under warranty.
    10-05-17 09:26 PM
  13. Kuganesh's Avatar
    Kuganesh
    Originally Posted by conite
    Well, then do a factory reset. If that doesn't work, return for repair.
    How can I do factory reset for BlackBerry Dtek60
    07-15-20 09:24 AM
  14. conite's Avatar
    conite
    Ambassador
    Originally Posted by Kuganesh
    How can I do factory reset for BlackBerry Dtek60
    Look under reset options in settings.
    07-15-20 12:38 PM
« Who has the Blackberry DTEK60 AAH 148 autoloader file? | The phone does not install firmware and is always in the menu recovery »

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