-
- [QUOTE=dlmsd;12939370]Yep thats the annoying thing, I think the DTEK60 is one of the best phone I have had from BB, being a business user and a moderate one at that... I would keep this until it mechanically fails if I got the updates for the foreseeable future, but maybe thats not what BB want?!06-25-17 01:31 PMLike 0
- What you wish to hear or not hear does not change the facts. The KEYᵒⁿᵉ is a TCL device. TCL controls the terms of support.06-25-17 01:32 PMLike 0
-
-
- If Blackberry are going to release no OS updates and stop security updates after 10 months of the phone being released, which is what it seems like at the moment with the DTEK60, then does that mean the K1 is finished by Feb / Mar next year?
I know it is something I have stated before, but they should have just ended BB devices (own hardware and licensed devices) and concentrate on software if thats what they want... it seems this is their long term plan with a gradual run down of devices, its just going to affect their reputation as people will not distinguish between BB Mobile and BB Software unless they really look into the business.06-25-17 01:38 PMLike 0 - That is an excellent point that essentially puts this argument to bed.
Last edited by conite; 06-25-17 at 01:58 PM.
06-25-17 01:42 PMLike 0 -
BlackBerry, marketed and sold my PRIV and 60 both from Digital river, NOT as a TLC , but as a BlackBerry, period, the manufacturer has nothing to do with the contract you enter into with the branding seller. BB has pretty much gave the middle finger to all that have bought the Priv and dteks, on customer service for 12 months and told us all to go to CB for that ..JOKE number one, now the security updates very late or completely skipped.... That is not a TLC issue, and I'm sure that will clearly show up in any class action coming down the pike. I choose to believe the facts not what the kool-aid makes me believe.06-25-17 01:58 PMLike 2 - So what, HTC makes the Pixel and doesn't control a damn thing other than supplying the phone to Google with them keeping up with what they promised their customers, Updates and customer support.
BlackBerry, marketed and sold my PRIV and 60 both from Digital river, NOT as a TLC , but as a BlackBerry, period, the manufacturer has nothing to do with the contract you enter into with the branding seller. BB has pretty much gave the middle finger to all that have bought the Priv and dteks, on customer service for 12 months and told us all to go to CB for that ..JOKE number one, now the security updates very late or completely skipped.... That is not a TLC issue, and I'm sure that will clearly show up in any class action coming down the pike. I choose to believe the facts not what the kool-aid makes me believe.
The DTEKs (constructed by TCL), and the Priv (constructed by Wistron) were BlackBerry devices.06-25-17 02:00 PMLike 0 -
-
-
If your cars transmission brakes after two months, you don't have to go to the manufacturer of the parts that broke in it, you go to the branded selling company that warranted and put their logo on said car that they would at the time of the sale said they would stand behind the product that they sold the customer. Pretty darn simple to me.06-25-17 02:12 PMLike 3 -
If the math doesn't work even for them, then it certainly doesn't work for BlackBerry.06-25-17 02:12 PMLike 0 -
No excuse for poor communication to paying customers.06-25-17 02:27 PMLike 3 -
All I can guess is that they are buried from trying to get the KEYᵒⁿᵉ software out the door and working properly.
As to the lack of communication, that has always been a BlackBerry speciality. Although I'm not sure what the upside of a press release would be - particularly now since the hardware business is closed forever.06-25-17 02:35 PMLike 0 - This is kinda my point though conite, if they have missed a deadline or there are issues with the update I am ok with that... but where is the communication, surely even with their connection with crackberry they could ask the forums to outline a details reason, i.e. in testing the new sec update has broken X so the update will be delayed / cancelled... not difficult, I have worked in Tech support all of my working life, first rule keep customers up to date or you deserve any backlash you receive... they have about 5 twitter account, how long does it take to tweet a message, its all excuses, its TCL, it BB software, its BB Mobile, its because its a 3rd Sunday in the month, because family guy had a re-run of season 3 etc etc.
No excuse for poor communication to paying customers.06-25-17 02:35 PMLike 0 - History is there, if they don't support a phone (limited run or not) that is 7 months old, why would someone buy another one?06-25-17 03:28 PMLike 0
-
-
-
If your cars transmission brakes after two months, you don't have to go to the manufacturer of the parts that broke in it, you go to the branded selling car company that warranted, and put their logo on said car that they would at the time of the sale said they would stand behind the product (that has other companies parts in it) that they sold the customer. Stand behind your promise to the customers that keeps/kept you in business. Pretty darn simple to most people.06-25-17 04:54 PMLike 0 - Yes we all know that, now.. With a BlackBerry warranty and a 12 month customer service agreement, security updates pretty much lacking.
If your cars transmission brakes after two months, you don't have to go to the manufacturer of the parts that broke in it, you go to the branded selling car company that warranted, and put their logo on said car that they would at the time of the sale said they would stand behind the product (that has other companies parts in it) that they sold the customer. Stand behind your promise to the customers that keeps/kept you in business. Pretty darn simple to most people.06-25-17 04:59 PMLike 0 -
If TCL was worried about that, THEY would front the cash to at least update the DTEKs. Since they haven't, I guess even their math says it's not worth it.06-25-17 05:24 PMLike 0 - But BlackBerry is the one who provides the software not tcl. Just like Google does with the pixel and the nexus devices, and Microsoft for that matter06-25-17 06:17 PMLike 0
-
BlackBerry is preparing the entire package for its various licencees' devices. As such, the licencees would have insisted on a commitment from BlackBerry for a period of time to each device.
So ultimately it's up the the Licencee as to how long they choose to provide support. BlackBerry is simply an obligated vendor.06-25-17 06:24 PMLike 0 - BlackBerry does not just throw out an AOSP build once a month (like Google) for others to customise and deploy on their devices.
BlackBerry is preparing the entire package for its various licencees' devices. As such, the licencees would have insisted on a commitment from BlackBerry for a period of time to each device.
So ultimately it's up the the Licencee as to how long they choose to provide support. BlackBerry is simply an obligated vendor.06-25-17 06:39 PMLike 0
- Forum
- Android BlackBerry Phones & OS
- BlackBerry DTEK60
DTEK60 Abandoned?
Similar Threads
-
Nougat for DTEK60?
By Kishankapadia in forum BlackBerry DTEK60Replies: 275Last Post: 10-30-17, 07:35 PM -
WTT: unlocked iPhone SE (64 gigs) for dtek60 plus cash
By MB64 in forum Buy, Sell, Trade - Sold / ArchivedReplies: 29Last Post: 07-12-17, 03:51 AM -
BlackBerry DTEK60 (Canadian)
By World War Z30 in forum Buy, Sell, Trade - Sold / ArchivedReplies: 6Last Post: 07-10-17, 07:28 PM -
Dtek60 Holster
By JeBe4 in forum BlackBerry KEYoneReplies: 3Last Post: 06-29-17, 12:07 PM -
DTEK60 Hub problems
By bookworm1959 in forum BlackBerry DTEK60Replies: 2Last Post: 06-23-17, 10:02 AM
LINK TO POST COPIED TO CLIPBOARD