1. asiayeah's Avatar
    I launch the DTEK app today and it is warning me that my operating system integrity has been compromised.

    It doesn't tell me know why or how it is compromised. I have recently changed to a new sim card for data roaming. It did boot into the bootloader once and everything seems normal after that.

    It also keeps on saying my security startup isn't enabled upon a reboot. Although I have already enabled the PIN on startup.

    I am still on the March security updates. Is it a real threat or a bug in DTEK app? Will it return to normal after the April update is received? Thanks.
    Last edited by asiayeah; 04-22-17 at 05:48 PM.
    04-22-17 06:56 AM
  2. 00stryder's Avatar
    Some people had this issue with the DTEK app a few months ago, I think an app update resolved the issue. But, you may want to reach out to BlackBerry just in case. I doubt your phone is really compromised provided you haven't tried to do anything outlandish.
    04-22-17 09:17 AM
  3. jens_tahoe's Avatar
    I launch the DTEK app today and it is warning me that my operating system integrity has been compromised.

    It doesn't tell me know why or how it is compromised. I have recently changed to a new sim card for data roaming. It did boot into the bootloader once and everything seems normal after that.

    It also keeps on saying my security startup isn't enabled upon a reboot. Although I have already enabled the PIN on startup.

    I am still on the March security updates. Is it a real threat or a bug in DTEK app? Will it return to normal after the April update is received? Thanks.
    I have a Priv and DTEK has been telling me my OS is compromised for about 3 WEEKS NOW. BlackBerry does know and they say it is a known issue. The next phone update may fix it, but nothing has been released for Priv yet.
    04-24-17 08:33 PM
  4. asiayeah's Avatar
    Some people had this issue with the DTEK app a few months ago, I think an app update resolved the issue. But, you may want to reach out to BlackBerry just in case. I doubt your phone is really compromised provided you haven't tried to do anything outlandish.

    Thanks. I am fingers crossed for the April/May security updates.

    In any case, this DTEK warning is a bit useless if it's buggy and doesn't tell which part of the OS is compromised.
    05-03-17 09:27 AM
  5. conite's Avatar
    Thanks. I am fingers crossed for the April/May security updates.

    In any case, this DTEK warning is a bit useless if it's buggy and doesn't tell which part of the OS is compromised.
    It's irrelevant what is compromised, because since the device is not rootable, the only way to fix a system file is to perform a complete restore anyway.

    If you wanted more information from DTEK, just for interest sake, the level of required oversight would bring the system to a crawl.
    05-03-17 09:32 AM
  6. asiayeah's Avatar
    It's irrelevant what is compromised, because since the device is not rootable, the only way to fix a system file is to perform a complete restore anyway.

    If you wanted more information from DTEK, just for interest sake, the level of required oversight would bring the system to a crawl.
    Thanks.

    I never root my device. So I wonder how it would get compromised. It sounds more like it's a bug in DTEK so I just wanna know why DTEK app would find it is compromised. Perhaps there are some logs.
    05-03-17 09:36 AM
  7. asiayeah's Avatar
    It's irrelevant what is compromised, because since the device is not rootable, the only way to fix a system file is to perform a complete restore anyway.

    If you wanted more information from DTEK, just for interest sake, the level of required oversight would bring the system to a crawl.
    I've just found this, http://support.blackberry.com/kb/art...mber=000038777

    It says it's under investigations and there is currently no resolution...
    05-03-17 09:39 AM
  8. conite's Avatar
    I've just found this, http://support.blackberry.com/kb/art...mber=000038777

    It says it's under investigations and there is currently no resolution...
    That is one potential false positive. But it's hard to say if that is what you have.
    05-03-17 09:45 AM
  9. conite's Avatar
    Thanks.

    I never root my device. So I wonder how it would get compromised. It sounds more like it's a bug in DTEK so I just wanna know why DTEK app would find it is compromised. Perhaps there are some logs.
    You can't root a BlackBerry Android device. That's not what I was saying.
    05-03-17 09:46 AM
  10. asiayeah's Avatar
    That is one potential false positive. But it's hard to say if that is what you have.
    That's exactly my point. Given there is a potential for false positive. And this is not the first time. Plus there is no explanation to users. I wonder if anyone could carry out any action for this DTEK warning at all for now or in future.
    05-03-17 09:54 AM
  11. conite's Avatar
    That's exactly my point. Given there is a potential for false positive. And this is not the first time. Plus there is not explanation to users. I wonder if anyone could carry out any action for this DTEK warning at all.
    Better to have false positives than to error on the side of non-reporting.
    05-03-17 09:55 AM
  12. asiayeah's Avatar
    Better to have false positives than to error on the side of non-reporting.
    True. But I think BlackBerry DTEK has lost too much credibility on this one already IMHO.

    Reporting a warning without any explanation is not useful. Plus, it has 2 incidents of widespread false positives already in his track records.
    05-03-17 09:56 AM
  13. asiayeah's Avatar
    That is one potential false positive. But it's hard to say if that is what you have.
    Yeah. It's really impossible to know if it's what I have. Given the description of the knowledge base and DTEK description. But the timing does look similar to my issue. I am just sharing it for others' reference here.
    05-03-17 10:03 AM
  14. bobshine's Avatar
    True. But I think BlackBerry DTEK has lost too much credibility on this one already IMHO.

    Reporting a warning without any explanation is not useful. Plus, it has 2 incidents of widespread false positives already in his track records.
    False positives are just as bad as not reporting anything
    05-07-17 09:23 AM
  15. conite's Avatar
    False positives are just as bad as not reporting anything
    I would still prefer to error on the side of getting false positives. A factory reset on Android is fairly quick with Google backups.
    05-07-17 10:49 AM
  16. AllanQuatermain's Avatar
    Had this DTEK app saying software compromised etc on my new Keyone out of the box before any updates, so did a factory reset all now ok.
    05-07-17 01:34 PM
  17. asiayeah's Avatar
    Had this DTEK app saying software compromised etc on my new Keyone out of the box before any updates, so did a factory reset all now ok.
    The May 5 Security Update on my DTEK60 has solved my warning issue from the DTEK app.
    05-08-17 07:52 PM
  18. AllanQuatermain's Avatar
    The May 5 Security Update on my DTEK60 has solved my warning issue from the DTEK app.
    Thank's for this information will wait for may update,
    asiayeah likes this.
    05-09-17 01:07 AM

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