Originally Posted by
dirk_ddiggler They can't fix it, so his next stop is a full refund, not $80 CDN. Still not worth it.
He will most likely need to name all 3 defendants in this, BB, TCL, and the 3rd party service center, because if he doesn't, they will just weasel out of it blaming the other. If he does name all 3, he might ping-pong with the court clerk as they work to establish jurisdiction for all 3, and if he can't, he goes back to the original problem. Plus, if they show up in court (more likely in-fact than just settling with him out of court), then they might run the narrative they did everything in their power, even changing the battery when it wasn't the issue, just to appease the customer. They will paint him as vindictive and unreasonable, and the judge will hand him a loss.
This is, of course, after he gets his act together and composes a proper demand letter, sends it off, and gives them 30 days to either settle or get another crack at fixing his phone.
tonycanuck, you are looking at $400+ CDN just for court fees and for serving the 3 defendants. You will probably need 3 different process servers in 3 different cities to server them all, then submit proof to the court. And you will lose this money if you lose your case with the scenario above. Just not worth the risk. Instead, open your favorite browser to craigslist and pick-up a brand new unlocked Essential PH-1 for $375 USD, or a LG G6 for around $300 USD, or a slightly used LG V30 for $500, etc. Or use swappa, etc.