1. jeje_hec's Avatar
    Hi,
    I've had my Dtek60 for 2 years now.
    I'm very happy with it.
    A few weeks ago, the battery started to drain really quickly and I am not able to go through a day without charging it (when I could go through 2 days before.
    I was wondering how I could troubleshoot if the issue was related to software ( I haven't had any new software in ages, so could be an update), hardware (phone fell a few times in the past few months and I saw misplaced antenna could affect phone battery Drain) or just battery replacement.

    Using GSAM, the biggest culprit on battery drains are :
    Screen (even though I don't use it much and I have a flip case that should technically maintain the screen off while not using)
    Phone radio
    Google service

    Any day I could have one that either of these 3 as the biggest battery drainer. I don't get consistency on who is the most responsible.

    Thanks for your insight,

    Take care!
    12-16-18 09:46 AM
  2. TahoeLTZ's Avatar
    send in for repair. had same issue after a year. sent to BlackBerry and they replaced battery for CAD$57 (including shipping both ways). very happy with battery life now, like new.
    12-17-18 01:50 PM
  3. jeje_hec's Avatar
    send in for repair. had same issue after a year. sent to BlackBerry and they replaced battery for CAD$57 (including shipping both ways). very happy with battery life now, like new.
    Thanks ,
    Where did you find the contact info to request a battery charge?
    Regards
    12-18-18 10:09 PM

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