1. Kcl Tech's Avatar
    I just did the latest update on my DTEK50. I was getting the 'Validation Issue' and it took a while to get the new update in but I finally got it but now, videos on my SIM card won't play. The thumbnail is there but there is a message in the video screen saying first 'Video not Found' and then 'Can't play Video'
    01-27-18 09:24 PM
  2. conite's Avatar
    I just did the latest update on my DTEK50. I was getting the 'Validation Issue' and it took a while to get the new update in but I finally got it but now, videos on my SIM card won't play. The thumbnail is there but there is a message in the video screen saying first 'Video not Found' and then 'Can't play Video'
    What video player are you using?

    I like VLC.
    01-27-18 09:41 PM
  3. Johnny Dollar's Avatar
    I just did the latest update on my DTEK50. I was getting the 'Validation Issue' and it took a while to get the new update in but I finally got it but now, videos on my SIM card won't play. The thumbnail is there but there is a message in the video screen saying first 'Video not Found' and then 'Can't play Video'
    I'm assuming when you say sim card you mean microSD card? Have you tried restarting the phone after the update? Tried uninstall /reinstall your video player? Temporarily try another video player? Are the video files still there? Hope this helps.
    01-27-18 10:46 PM
  4. Kcl Tech's Avatar
    Yes, I actually did mean my microSD. I'll give these pieces of advice a go. Thx
    01-27-18 10:48 PM

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