1. bravowisky's Avatar
    I have had a DTEK50 since Nov and now I have had 3 battery issues. I am trying to log the issue using the online form but keep getting a message "subnission failed but noted on server". Can anyone help ??
    08-15-17 04:14 AM
  2. Dunt Dunt Dunt's Avatar
    Where are you?

    Really need to contact support directly.... phone call if possible in your market.
    08-15-17 08:43 AM
  3. bravowisky's Avatar
    In UK trying to phone them is a nightmare. Any advice ?
    08-15-17 09:02 AM
  4. bravowisky's Avatar
    In UK trying to phone them is a nightmare. Any advice ?
    08-15-17 09:08 AM
  5. Dunt Dunt Dunt's Avatar
    Just to keep trying.... UK – 008-141-3330

    They do have a twitter account, you might make some noise there about this being your 4th go around. Clearly you need a different phone and not just a battery replacement.
    08-15-17 09:38 AM
  6. bravowisky's Avatar
    Thanks for that. I have tried the phone and when they ask for imei number I am told it is not a valid number. Is this a UK/USA issue. I have used the number before when I logged the problem last 2 times and it was accepted then. This is very frustrating.
    08-15-17 11:06 AM
  7. dpw09's Avatar
    Thanks for that. I have tried the phone and when they ask for imei number I am told it is not a valid number. Is this a UK/USA issue. I have used the number before when I logged the problem last 2 times and it was accepted then. This is very frustrating.
    I submitted a ticket once and my imei worked. Tried to submit a second ticket and it failed. Reported it to @blackberryhelp on Twitter and they made me a ticket so I could submit logs.
    08-15-17 07:35 PM
  8. AWB70's Avatar
    I find you get more help from the twitter feed.
    08-16-17 05:38 AM

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