1. ehteshm12's Avatar
    I bought my DTEK50 15 days back..and I was happily using it.
    But from last two days I am observing that my device is overheating sometimes.
    Like using my device more than 30-40 continuously it gets heat up.
    And if I use my device while charging then it gets that much of overheat that I can't even hold my device in hand.
    As a result I switch off the device and wait for it to cool down.

    What could be the issue guys?
    03-25-17 12:59 AM
  2. srini96's Avatar
    I bought my DTEK50 15 days back..and I was happily using it.
    But from last two days I am observing that my device is overheating sometimes.
    Like using my device more than 30-40 continuously it gets heat up.
    And if I use my device while charging then it gets that much of overheat that I can't even hold my device in hand.
    As a result I switch off the device and wait for it to cool down.

    What could be the issue guys?
    This happens for me too ,but I noticed that when I charge the phone in places where there is correct amount of power supply this problem didn't occur and the battery lasts longer too, whereas if its the reverse you will also notice lot of heat in the adapter and the phone too. There is even an app called Ampere which is available in the play Store for checking the battery status .
    03-25-17 04:01 AM
  3. NikOnBB's Avatar
    I bought my DTEK50 15 days back..and I was happily using it.
    But from last two days I am observing that my device is overheating sometimes.
    Like using my device more than 30-40 continuously it gets heat up.
    And if I use my device while charging then it gets that much of overheat that I can't even hold my device in hand.
    As a result I switch off the device and wait for it to cool down.

    What could be the issue guys?
    It's likely to be an app, that is not properly working on your device..

    You could send a screenshot from your battery usage diagram (settings-> battery) and we'll have a look.

    Did you install any new apps last days which may lead to the overheating issue ?
    03-25-17 07:07 AM
  4. ehteshm12's Avatar
    Yes I observed the battery consumption pattern.
    One app named savan music app consumes a lot of battery and while using this app my device gets overheat.
    Although other apps and activities doesn't make my device that much of heat but still it overheats sometimes (except that particular music app).
    03-27-17 01:21 AM
  5. NikOnBB's Avatar
    Yes I observed the battery consumption pattern.
    One app named savan music app consumes a lot of battery and while using this app my device gets overheat.
    Although other apps and activities doesn't make my device that much of heat but still it overheats sometimes (except that particular music app).
    Then first remove this app (including clear cache+data) and check over a few days if your phone still overheats
    03-27-17 04:01 AM
  6. yeo123's Avatar
    I bought my DTEK50 15 days back..and I was happily using it.
    But from last two days I am observing that my device is overheating sometimes.
    Like using my device more than 30-40 continuously it gets heat up.
    And if I use my device while charging then it gets that much of overheat that I can't even hold my device in hand.
    As a result I switch off the device and wait for it to cool down.

    What could be the issue guys?
    Do hard reset ,hold up and down volumes ,until screen go black and release your fingers.
    05-09-17 05:52 AM
  7. kitmo's Avatar
    The only time my DTEK50 has over heated is when taking video.
    05-15-17 03:19 PM

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