1. Stefan Frei's Avatar
    We have 2 DTEK50s now and one of them doesnt turn to standby mode when closing the flip-case.

    When we move the case over the screen it works.

    Is it possible that the sensor is defect?

    06-27-17 10:32 AM
  2. coffee-turtle's Avatar
    Have you tried different flip-case on that phone?
    Sounds like it could be a misplaced magnet on the flipcase since when you move the case over the screen the phone does work and go into standby.
    06-27-17 10:47 AM
  3. Stefan Frei's Avatar
    Thanks for your answer. We have two DTEK50 and 2 Flipcases.
    On one DTEK50 the two cases work fine but on the other DTEK50 no case works without moving over it.

    Is it possible that the sensor in the phone ist misplaced?
    06-28-17 12:16 PM
  4. hazmaju's Avatar
    Misplaced no, but not working properly yes. Please try latest autoloader or at least hard reset and if it occurs again, it's the hardware...
    06-28-17 02:31 PM
  5. Stefan Frei's Avatar
    The problem was the case. With the original BB Flip Case everything works OK.
    07-18-17 10:35 AM
  6. onlybuggin's Avatar
    I think the original cases work best. When my z30 case broke I purchased another from Amazon. Even considering the eol of the phone, I was surprised at how inexpensive a new bb case was. But I debated if it was a second quality or fake BlackBerry z30 case. While I don't know if either of the above is true, what I do know is that my replacement case does not put and keep the phone in standby mode as well as the original.

    Posted via CB10
    07-18-17 12:51 PM

Similar Threads

  1. can't connect to Android File Transfer on Mac
    By anon(9175377) in forum BlackBerry KEYone
    Replies: 14
    Last Post: 12-07-17, 02:48 AM
  2. Charging Problem/Phone not Starting
    By jddbeyondthesky in forum BlackBerry DTEK50
    Replies: 3
    Last Post: 08-31-17, 12:21 PM
  3. Tear Down of KEYone.
    By EndRacism in forum BlackBerry KEYone
    Replies: 10
    Last Post: 06-28-17, 02:43 PM
  4. Anyone have new version of Clash of Clans patched?
    By Madhu Joshi in forum BlackBerry Z30
    Replies: 1
    Last Post: 06-27-17, 11:46 PM
  5. How do you install a new power button on the Z30?
    By Iggy519 in forum Ask a Question
    Replies: 3
    Last Post: 06-27-17, 03:52 PM