1. CalSandi's Avatar
    Only 2 months old, has no SIM or SD. Was charged to 75% (+/-) when it went in my purse. 3 hours later I cannot get the screen to activate. Cannot reboot: tried with power switch. Cannot reset: only one volume button, doesn't work like BlackBerry. When I plug in: flashing light for maybe 10 minutes, can't tell if it's charging. No response to screen taps: screen swipe gives notification sound, no screen wakeup. Any help possible from problem solvers? Or is this a return to BlackBerry for replacement' issue? Thanks!

    What a CLASSIC!
    02-13-17 09:49 PM
  2. conite's Avatar
    Hold down power button for 30 seconds.
    02-13-17 09:50 PM
  3. CalSandi's Avatar
    Thanks Conite. Did it multiple times yesterday, today it worked. Love my Blackberry problem solvers!

    What a CLASSIC!
    02-13-17 10:13 PM
  4. mrfreeze's Avatar
    It's like taking your car to a virtual mechanic.
    02-13-17 10:14 PM

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