1. claudioh's Avatar
    Can I check the actual bands enabled in the phone?
    According to specs it includes LTE band 4 (the one my carrier uses) but it just connects only in 3G (H or H+)
    My Z30 in the same place does connect in 4G.

    Posted via the CrackBerry App for Android
    09-02-16 05:16 PM
  2. atcsam's Avatar
    Could be dependent on your carrier and/ or sim provisioning.


    You could try an app like 2G 3G 4G LTE Network Monitor, or something similar.
    09-02-16 11:19 PM
  3. claudioh's Avatar
    All apps I found only shows the band that the phone is connected to, not the bands that the phone can use.

    Anyway I finally found out that shop.blackberry.com's genius sent me the European version (STH100-1) instead of the US one (STH100-2) which doesn't have the band's I need.

    So now I opened a claim case and will wait for their answer.

    Posted via the CrackBerry App for Android
    09-03-16 10:47 AM
  4. auditman's Avatar
    All apps I found only shows the band that the phone is connected to, not the bands that the phone can use.

    Anyway I finally found out that shop.blackberry.com's genius sent me the European version (STH100-1) instead of the US one (STH100-2) which doesn't have the band's I need.

    So now I opened a claim case and will wait for their answer.

    Posted via the CrackBerry App for Android
    STH100-1 is the north america version.
    09-04-16 01:20 AM
  5. claudioh's Avatar
    Yes, you are right.
    After some emails from shop.blackberry.com's support with wrong info, finally they told me that the phone they shipped is the US and Latin America version, that it has to work in band 4, and finally to call the technical team.
    3 phones bought from shop.blackberry.com, 3 phones sent back for technical reasons...

    Posted via the CrackBerry App for Android
    09-04-16 12:27 PM
  6. atcsam's Avatar
    What carrier are you with?
    09-04-16 01:46 PM
  7. auditman's Avatar
    Yes, you are right.
    After some emails from shop.blackberry.com's support with wrong info, finally they told me that the phone they shipped is the US and Latin America version, that it has to work in band 4, and finally to call the technical team.
    3 phones bought from shop.blackberry.com, 3 phones sent back for technical reasons...

    Posted via the CrackBerry App for Android
    Whats with band 4? Does it not connect using other bands? What carrier?

    Posted via the CrackBerry App for Android
    09-04-16 04:03 PM
  8. claudioh's Avatar
    Movistar in Argentina
    The only LTE's band installed is B4 (1700/2100 AWS 1)

    Posted via the CrackBerry App for Android
    09-04-16 06:50 PM
  9. atcsam's Avatar
    auditman is right, the STH100-1 is the NA unit. You may want to double check under the hood, if you have an STH100-2 then you have the European version and need to send it back.
    09-05-16 12:59 AM
  10. Chiashuo's Avatar
    My dtek50 (Europe version) in Taiwan , about band 3, three of two 4G carrier one is working, another is only 3G,my carrier is the 3G,before move to dtek50, my passport is working on 4G well, very weird. It bugs me.

    Posted via the CrackBerry App for Android
    09-05-16 01:33 AM
  11. auditman's Avatar
    Yes, you are right.
    After some emails from shop.blackberry.com's support with wrong info, finally they told me that the phone they shipped is the US and Latin America version, that it has to work in band 4, and finally to call the technical team.
    3 phones bought from shop.blackberry.com, 3 phones sent back for technical reasons...

    Posted via the CrackBerry App for Android
    check the link.

    https://www.frequencycheck.com/carri...&commit=Search

    I think you will want STH100-2 .
    09-05-16 01:44 AM
  12. atcsam's Avatar
    interesting link... According to the site, I need the STH100-2 for T-Mobile in the US? Maybe that's really the problem here with TMO in the US using the STH100-1.

    https://www.frequencycheck.com/carri...-united-states
    09-05-16 02:12 AM
  13. atcsam's Avatar
    From pdadb.net
    STH100-2

    GSM850, GSM900, GSM1800, GSM1900, UMTS800 (B6), UMTS850 (B5), UMTS900 (B8), UMTS1900 (B2), UMTS2100 (B1), LTE2100 (B1), LTE1800 (B3), LTE2600 (B7), LTE1900 (B2), LTE900 (B8), LTE800 (B20), TD-LTE2600 (B38), TD-LTE2500 (B41), TD-LTE2300 (B40), LTE700 (B28)

    STH100-1
    GSM850, GSM900, GSM1800, GSM1900, UMTS850 (B5), UMTS900 (B8), UMTS1700/2100 (B4), UMTS1900 (B2), UMTS2100 (B1), LTE2100 (B1), LTE700 (B17), LTE700 (B29), LTE850 (B5), LTE1700/2100 (B4), LTE1800 (B3), LTE2600 (B7), LTE1900 (B2), LTE800 (B20), LTE700 (B12), LTE2300 (B30

    Comparison: RIM BlackBerry DTEK50 TD-LTE STH100-2 / Neon vs. RIM BlackBerry DTEK50 LTE NA STH100-1 | PDAcomparer | PDAdb.net
    09-05-16 02:27 AM
  14. auditman's Avatar
    Kinda weird same in canada sth-02 will work better.

    Posted via the CrackBerry App for Android
    09-05-16 04:45 AM
  15. claudioh's Avatar
    The final diagnostic with carrier's support and shop.blackberry.com's tech team is that although the STH100-1 specs say "US and Latin America version", device's band 4 is not compatible with carrier's band 4 installed.
    So none of both models work in LTE in Argentina and I'm returning it.

    Posted via the CrackBerry App for Android
    09-05-16 12:42 PM
  16. Kevin Wrynn's Avatar
    All of this just tells me BlackBerry didn't do "due diligence " on the phone. Sent my dtek back and will wait until it gets better because I did like the phone and a lot of what it offers. To me the battery time is important and will try to manipulate the power usage more next time.

    Posted via CB10
    09-05-16 01:44 PM
  17. auditman's Avatar
    The final diagnostic with carrier's support and shop.blackberry.com's tech team is that although the STH100-1 specs say "US and Latin America version", device's band 4 is not compatible with carrier's band 4 installed.
    So none of both models work in LTE in Argentina and I'm returning it.

    Posted via the CrackBerry App for Android
    Maybe that carrier only that your using. Unless thats the only carrier in argentina.
    09-05-16 04:29 PM
  18. auditman's Avatar
    All of this just tells me BlackBerry didn't do "due diligence " on the phone. Sent my dtek back and will wait until it gets better because I did like the phone and a lot of what it offers. To me the battery time is important and will try to manipulate the power usage more next time.

    Posted via CB10
    Yeah it's all blackberry's fault because maybe the other country's BAND 4 is tweeked diffirently. Very good assumption!
    As far as battery goes. It's about right for the size of it. I bet you haven't used any android phones before?
    09-05-16 04:39 PM
  19. Kevin Wrynn's Avatar
    I was referring to misinformation given by bb rep and 3 phones sent back by that person. Also, for example the help # on sheet in the box -855 one - wouldn't work, then I got the 877 #. Then there were other things too. So no smooth transition from my z10 to android. But if you would care to explain what it is that we should know or expect.... maybe I was expecting too much? Thanks

    Posted via CB10
    09-06-16 09:37 AM
  20. nick903's Avatar
    From pdadb.net
    STH100-2

    GSM850, GSM900, GSM1800, GSM1900, UMTS800 (B6), UMTS850 (B5), UMTS900 (B8), UMTS1900 (B2), UMTS2100 (B1), LTE2100 (B1), LTE1800 (B3), LTE2600 (B7), LTE1900 (B2), LTE900 (B8), LTE800 (B20), TD-LTE2600 (B38), TD-LTE2500 (B41), TD-LTE2300 (B40), LTE700 (B28)

    STH100-1
    GSM850, GSM900, GSM1800, GSM1900, UMTS850 (B5), UMTS900 (B8), UMTS1700/2100 (B4), UMTS1900 (B2), UMTS2100 (B1), LTE2100 (B1), LTE700 (B17), LTE700 (B29), LTE850 (B5), LTE1700/2100 (B4), LTE1800 (B3), LTE2600 (B7), LTE1900 (B2), LTE800 (B20), LTE700 (B12), LTE2300 (B30

    Comparison: RIM BlackBerry DTEK50 TD-LTE STH100-2 / Neon vs. RIM BlackBerry DTEK50 LTE NA STH100-1 | PDAcomparer | PDAdb.net
    I am confused as https://www.frequencycheck.com/ telling me different things:
    STH100-1:
    GSM: 850, 900 (E-GSM), 1800 (DCS), 1900 (PCS)
    UMTS: B1 (2100), B2 (1900 PCS), B5 (850), B8 (900 GSM)
    LTE: B1 (2100), B2 (1900 PCS), B3 (1800 +), B7 (2600), B8 (900), B20 (800 DD), B28 (700 APT),B38 (TD 2600), B40 (TD 2300), B41 (TD 2500)

    STH100-2:
    GSM: 850, 900 (E-GSM), 1800 (DCS), 1900 (PCS)
    UMTS: B1 (2100), B2 (1900 PCS), B4 (1700/2100 AWS 1), B5 (850), B8 (900 GSM)
    LTE: B1 (2100), B2 (1900 PCS), B3 (1800 +), B4 (1700/2100 AWS 1), B5 (850), B7 (2600), B12 (700 ac), B17 (700 bc), B20 (800 DD), B29 (700 de), B30 (2300 WCS)

    Which one is correct?
    02-16-17 10:39 PM

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