DTEK50 - shutting down suddenly for no reason

Hi everybody.

I have been using a Blackberryy Dtek50 for almost two years now and i'm very happy with the phone. However, in the past two months something strange started happening. It started shutting down after I take a photo (of sunsets, believe it or not; the 3 times it happened that's what I was photographing!). In the three cases, the battery charge was at least 40% or a bit less. It just shuts down, and when I try to switch it back on, it seems like it boots up, but then when the Android logo comes up, it dies. Funny thing is, when I get to charge it, it shows it has 1% and then, in a second, it jumps to, like today, 52%!!! How can it be? This is really, really strange. The three times it happend, I was on my bike, with phone on handlebar attached with a Quad Lock, was taking a photo of the sunset (i think that is just a weird concidence), and when I plugged it back in, it jumped from 1% to 50% or the charge it had before it shut down.

Has anybody experience this or heard of this very, very strange issue?

Originally Posted by vcmh

Hi everybody.

I have been using a Blackberryy Dtek50 for almost two years now and i'm very happy with the phone. However, in the past two months something strange started happening. It started shutting down after I take a photo (of sunsets, believe it or not; the 3 times it happened that's what I was photographing!). In the three cases, the battery charge was at least 40% or a bit less. It just shuts down, and when I try to switch it back on, it seems like it boots up, but then when the Android logo comes up, it dies. Funny thing is, when I get to charge it, it shows it has 1% and then, in a second, it jumps to, like today, 52%!!! How can it be? This is really, really strange. The three times it happend, I was on my bike, with phone on handlebar attached with a Quad Lock, was taking a photo of the sunset (i think that is just a weird concidence), and when I plugged it back in, it jumped from 1% to 50% or the charge it had before it shut down.

Has anybody experience this or heard of this very, very strange issue?

Time to replace the battery.

Originally Posted by vcmh

Hi everybody.

I have been using a Blackberryy Dtek50 for almost two years now and i'm very happy with the phone. However, in the past two months something strange started happening. It started shutting down after I take a photo (of sunsets, believe it or not; the 3 times it happened that's what I was photographing!). In the three cases, the battery charge was at least 40% or a bit less. It just shuts down, and when I try to switch it back on, it seems like it boots up, but then when the Android logo comes up, it dies. Funny thing is, when I get to charge it, it shows it has 1% and then, in a second, it jumps to, like today, 52%!!! How can it be? This is really, really strange. The three times it happend, I was on my bike, with phone on handlebar attached with a Quad Lock, was taking a photo of the sunset (i think that is just a weird concidence), and when I plugged it back in, it jumped from 1% to 50% or the charge it had before it shut down.

Has anybody experience this or heard of this very, very strange issue?

Dtek 50 is retired soon . Hahaha

What's so funny about my phone being "retired" ? It's a shame as it's sold at a very affordable price.

mycfavisit survey

Originally Posted by vcmh

Hi everybody.

I have been using a Blackberryy Dtek50 for almost two years now and i'm very happy with the phone. However, in the past two months something strange started happening. It started shutting down after I take a photo (of sunsets, believe it or not; the 3 times it happened that's what I was photographing!). In the three cases, the battery charge was at least 40% or a bit less. It just shuts down, and when I try to switch it back on, it seems like it boots up, but then when the Android logo comes up, it dies. Funny thing is, when I get to charge it, it shows it has 1% and then, in a second, it jumps to, like today, 52%!!! How can it be? This is really, really strange. The three times it happend, I was on my bike, with phone on handlebar attached with a Quad Lock, was taking a photo of the sunset (i think that is just a weird concidence), and when I plugged it back in, it jumped from 1% to 50% or the charge it had before it shut down.

Has anybody experience this or heard of this very, very strange issue?

Facing the same problem, please help me.

Originally Posted by Gerard_GFG

Facing the same problem, please help me.

Replace the battery

Originally Posted by Gerard_GFG

Facing the same problem, please help me.

You are going to have to replace the battery, or, at this stage, you might have to get a new phone. That's what I had to do eventually, when my old DTek50 wouldn't boot up unless it was plugged in.

Originally Posted by vcmh

Hi everybody.

I have been using a Blackberryy Dtek50 for almost two years now and i'm very happy with the phone. However, in the past two months something strange started happening. It started shutting down after I take a photo (of sunsets, believe it or not; the 3 times it happened that's what I was photographing!). In the three cases, the battery charge was at least 40% or a bit less. It just shuts down, and when I try to switch it back on, it seems like it boots up, but then when the Android logo comes up, it dies. Funny thing is, when I get to charge it, it shows it has 1% and then, in a second, it jumps to, like today, 52%!!! How can it be? This is really, really strange. The three times it happend, I was on my bike, with phone on handlebar attached with a Quad Lock, was taking a photo of the sunset (i think that is just a weird concidence), and when I plugged it back in, it jumped from 1% to 50% or the charge it had before it shut down.

Has anybody experience this or heard of this very, very strange issue?

Same thing happened to me.

It is not a battery issue or the charging port issue.

You have to get a new mainboard.

But you can get a new Dtek50 for real cheap on EBay so no sense in trying to fix what you have.

Originally Posted by skstrials

Same thing happened to me.

It is not a battery issue or the charging port issue.

You have to get a new mainboard.

But you can get a new Dtek50 for real cheap on EBay so no sense in trying to fix what you have.

I did get one, second and from work a few months ago, and now it's happening again!! Yesterday the first time. I know I can get a brand new one very cheap, but I'm either doing something wrong or this devices came with a fault. Would love to get a Key2, but they are quite pricey!

Originally Posted by vcmh

I did get one, second and from work a few months ago, and now it's happening again!! Yesterday the first time. I know I can get a brand new one very cheap, but I'm either doing something wrong or this devices came with a fault. Would love to get a Key2, but they are quite pricey!

If you could find a Keyone 4gb, it is also a good option too. I bought mine used from Ebay then switched the housing to new, so it looks like new now.

But yeah, the Dtek50 never had a good dependability it seems.

Originally Posted by vcmh

I did get one, second and from work a few months ago, and now it's happening again!! Yesterday the first time. I know I can get a brand new one very cheap, but I'm either doing something wrong or this devices came with a fault. Would love to get a Key2, but they are quite pricey!

If you have two with same problem, try a new battery in one. Battery replacement is so common in DTEK line. Wasn’t the best optimized device running the hub.

Originally Posted by Chuck Finley69

If you have two with same problem, try a new battery in one. Battery replacement is so common in DTEK line. Wasn’t the best optimized device running the hub.

That would have been the first thing I did if I could remove the back cover like with the Q10, and if batteries were easier to come by. Here in the UK where I live it's not that easy. Unfortunately for me. BlackBerry is not very popular here.

I miss the Q10!

Originally Posted by vcmh

That would have been the first thing I did if I could remove the back cover like with the Q10, and if batteries were easier to come by. Here in the UK where I live it's not that easy. Unfortunately for me. BlackBerry is not very popular here.

I miss the Q10!

The DTEK models are just rebadged Alcatel hardware running BBAndroid instead of regular Basic Android so repair shops can do this simple repair.

You can save a few bucks if you order the battery yourself and bring to a repair shop for the labor only. Just search online for Alcatel Idol 4 battery.

Here’s one link but search what’s best for you...

https://www.amazon.co.uk/CS-OTS605SL...UvbUpU13468438

Thank you! I'll give it a try!