1. mitchy_mitch's Avatar
    My dtek50 is in a restarting loop and won't go to the main screen. It just vibrates and says BlackBerry and restarts again and again. I've tried everything like holding the power button etc... nothing seems to work. Any ideas on how to fix this?

    Posted via CB10
    01-08-18 12:30 AM
  2. conite's Avatar
    My dtek50 is in a restarting loop and won't go to the main screen. It just vibrates and says BlackBerry and restarts again and again. I've tried everything like holding the power button etc... nothing seems to work. Any ideas on how to fix this?

    Posted via CB10
    Unfortunately with the lack of current, working autoloaders, there is little I can suggest. If it doesn't start after fiddling with the power button a bit, you'll have to send it in for repair.
    01-08-18 12:33 AM
  3. mitchy_mitch's Avatar
    Where does one send it in for repair in Canada? Any ideas

    Posted via CB10
    01-08-18 12:36 AM
  4. conite's Avatar
    Where does one send it in for repair in Canada? Any ideas

    Posted via CB10
    TCL Canada

    1-855-223-4034

    8:00-20:00 (Monday – Sunday)
    01-08-18 12:41 AM
  5. mitchy_mitch's Avatar
    Thanks

    Posted via CB10
    01-08-18 01:15 AM
  6. sethr's Avatar
    Try holding Power and the UP buttons down.
    01-08-18 07:54 AM
  7. sethr's Avatar
    THIS is why we need removable batteries!
    01-08-18 07:55 AM
  8. conite's Avatar
    THIS is why we need removable batteries!
    That has nothing to do with it.

    Holding the power button down for a period of time does the exact same thing.
    01-08-18 08:13 AM
  9. sethr's Avatar
    Do you repair these for BlackBerry?
    01-08-18 08:19 AM
  10. mitchy_mitch's Avatar
    I've tried everything. it needs to go in for a repair. I'm just wondering how much it will cost? I'm probably better off to buy a new one. decisions decisions
    01-08-18 10:36 AM
  11. Chuck Finley69's Avatar
    I've tried everything. it needs to go in for a repair. I'm just wondering how much it will cost? I'm probably better off to buy a new one. decisions decisions
    Call the number that Conite provided.....
    01-08-18 10:38 AM
  12. mitchy_mitch's Avatar
    called. there's a $25 service fee for starters. hopefully it won't be more the a 100$ to fix
    01-08-18 07:43 PM
  13. Chuck Finley69's Avatar
    I'd almost cut my losses and replace the device. I own both DTEK and managed to hairline crack both device screens. Both devices have other issues reported like battery and update problems. Although I love both devices, I moved on to a KEYone and to Alcatel A30 Plus.

    My rationale, was just like BB and BBMo/TCL said, devices were transitional. Like my PRIV that I bought previous to DTEK, the BBAndroids can still improve greatly appreciated with each new generation. I'd love to buy a Motion, but I will only purchase once it's officially available in USA and preferably through AT&T like my KEYone. I'm still leery of BBMo/TCL infrastructure.

    To me, the money is better spent on replacement device.
    01-08-18 07:59 PM
  14. jcbrunson's Avatar
    ^^^^ THIS
    01-10-18 08:16 AM
  15. mitchy_mitch's Avatar
    too bad autoloaders aren't available. I could have fixed it myself.
    01-12-18 03:09 PM

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