1. pamss's Avatar
    Bought this phone. Now glass is broken. Is this under warranty and who and where do I go to get my blackberry fixed in kitchener waterloo?

    Posted via CB10
    12-20-17 02:57 PM
  2. jcbrunson's Avatar
    You will need your IMEI number to call BB support and get the screen replaced by their authorized repair center. If you still have the box (never throw it away) the IMEI is on the end very close to the UPC symbol. If you don't have the box and the screen no longer works, you won't be able to get the IMEI from the phone.

    I've had two busted screens in my household, and both were unusable afterward and had to be repaired by FinTechWin. We paid $90 each to fix them. If I had not kept all the boxes like a packrat, we wouldn't have gotten to a support rep to even start the repair process. And I've been doing my best to find repair options locally, but no one can do it for less than $100.
    12-21-17 10:38 AM
  3. Johnny Dollar's Avatar
    The phone isn't under warranty anymore as its been out more than a year. It might be hard finding a repair shop in Kitchener, you may have to send it away for repair.
    12-25-17 07:53 PM
  4. jdelvalle56's Avatar
    Hi, I have replaced my son's old dtek50 two times myself. I consider my technical skills average at best. There are two teardown videos on YouTube. One from Jerryrig and one from someone else. You can buy the digitizer on ebay for $40-50 usd. just make sure you get the one with the middle assembly. It makes the process easier. Each replacement took about an hour. Good luck!
    wwbcd likes this.
    01-04-18 08:39 AM
  5. wwbcd's Avatar
    I have done my wife's once, I am an electronics tech, but the best advice is to just slowdown and be careful when or if you do it, my wife's screen and frame was just at $33 to 40 on ebay with free shipping. Will post links to auction or sales if I can find one.
    Last edited by wwbcd; 01-07-18 at 05:14 PM.
    01-07-18 05:01 PM
  6. wwbcd's Avatar
    Just a few I found.
    Attached Thumbnails Dtek 50 screen repair near Kitchener?-screenshot_20180107-160931.jpg  
    01-07-18 05:15 PM
  7. wwbcd's Avatar
    Item number on the other pic
    Attached Thumbnails Dtek 50 screen repair near Kitchener?-screenshot_20180107-160722.jpg  
    01-07-18 05:15 PM
  8. Brai7's Avatar
    Check this out, found it in Kijiji just search "DTEK50 screen"

    KWPC-cell phones
    317 Lancaster st west kitchener,ON
    01-11-18 02:44 PM
  9. jcbrunson's Avatar
    Bumping this thread. BBMobile is now sending all DTEK50 warranty returns/repairs to a different location. Rather than sending US repairs to FinTechWin in TX, they are now sending ALL of them to TCL in Canada. And the new price to repair DTEK50 cracked screens is $146, which is way too expensive. So either deal with FinTechWin directly for repairs or be prepared for a $146 repair price tag!
    05-30-18 08:26 AM

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