1. marts64's Avatar
    Whenever I plug in my headphones, I can't hear anything. I see the headphone icon top right so I know it's plug in... but nothing. Anyone having this issue?
    02-09-17 02:43 PM
  2. Johnny Dollar's Avatar
    Try different headphones?

    Run BlackBerry Virtual Expert and see if the headphone jack is working?
    anon(1852343) and Ethynil like this.
    02-09-17 02:50 PM
  3. Ethynil's Avatar
    Whenever I plug in my headphones, I can't hear anything
    What is the sound source you are trying to listen to..phone, music player, online audio?

    Electronics troubleshooting is a process of elimination.

    Does sound come from the DTEK50 built in speakers?

    Ensure the headphones actually work by plugging into another device.
    Check any volume controls on the headphones and on the device(s), make sure sound is not muted on an app or on the device
    Make sure the jack of the headphones is compatible with the DTEK50
    Plug in different headphones that you know are operational with the compatible jack to rule out the DTEK50
    02-09-17 04:18 PM
  4. marts64's Avatar
    Try different headphones?

    Run BlackBerry Virtual Expert and see if the headphone jack is working?
    Thanks for the tip, ran the diagnostic and it does not work. ****ty
    02-10-17 05:59 PM

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