1. Alex Hoang's Avatar
    Hi All,
    I Using DTEK50, but it error. I downloaded autoloader AAG326, AAF959, AAG124,...I runed ok, but it can't come in wallpaper. it Still comeback menu bootloader.
    Please help me !
    Thanks All !
    02-01-18 08:39 PM
  2. thurask's Avatar
    You'll have to contact BlackBerry support.

    https://ca.blackberry.com/support/contact
    Alex Hoang likes this.
    02-01-18 09:30 PM
  3. Alex Hoang's Avatar
    oh. Thanks you. let me try. contact Blackberry whether get ?
    02-01-18 09:38 PM
  4. Alex Hoang's Avatar
    I contacted blackberry support, but no effect. DTEK50 brick ? help me
    02-01-18 11:55 PM
  5. conite's Avatar
    I contacted blackberry support, but no effect. DTEK50 brick ? help me
    You have to send it to BlackBerry Mobile for repair. There is nothing you can do yourself.
    Alex Hoang likes this.
    02-02-18 12:13 AM
  6. Alex Hoang's Avatar
    You have to send it to BlackBerry Mobile for repair. There is nothing you can do yourself.
    oh no. I come from Vietnamese, it so far. hic. So sad.
    02-02-18 01:33 AM
  7. conite's Avatar
    oh no. I come from Vietnamese, it so far. hic. So sad.
    /blackberry-android-os-f456/blackberry-mobile-support-directory-1113727/
    02-02-18 08:21 AM
  8. Alex Hoang's Avatar
    Thanks you ! but don't have vietnamese
    02-02-18 09:08 AM
  9. conite's Avatar
    Thanks you ! but don't have vietnamese
    Call the global number and ask what they suggest.
    02-02-18 09:49 AM
  10. Alex Hoang's Avatar
    https://encrypted-tbn0.gstatic.com/i...gQ-mblyTsGar4S
    It fail that picture. I runed autoloaded ok, but it come back to bootloader
    02-02-18 10:06 AM
  11. conite's Avatar
    https://encrypted-tbn0.gstatic.com/i...gQ-mblyTsGar4S
    It fail that picture. I runed autoloaded ok, but it come back to bootloader
    Correct. The autoloaders that are available for the DTEKs are too old to work. They soft-brick the devices.

    Ask BlackBerry Mobile to send you a new one and maybe they might.
    Alex Hoang likes this.
    02-02-18 10:14 AM
  12. Alex Hoang's Avatar
    There is no way recovery ?
    02-02-18 10:21 AM
  13. thurask's Avatar
    There is no way recovery ?
    Not on your own, no. BlackBerry (Mobile and Limited) seem to have forgotten the DTEKs exist, so you'd have to either ask support for an updated autoloader, or send in the phone for "repair".
    Alex Hoang likes this.
    02-02-18 10:47 AM
  14. Alex Hoang's Avatar
    I can't send the phone to them. I try autoloader. Is there a way to email them?Because i come from vietnamese.
    02-02-18 10:54 AM
  15. thurask's Avatar
    02-02-18 11:01 AM
  16. moonflyer's Avatar
    I can't send the phone to them. I try autoloader. Is there a way to email them?Because i come from vietnamese.
    I hope that you will get lucky. So far I failed in every way.

    Z30 >> DTEK60
    Alex Hoang likes this.
    02-02-18 04:56 PM
  17. Alex Hoang's Avatar
    OK. Thanks U so much !
    02-02-18 08:46 PM
  18. t2quan_90's Avatar
    may anh sao roi. cho em facebook .may em cung bị
    04-23-18 09:04 AM

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