03-17-18 10:40 AM
29 12
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  1. anon(9016157)'s Avatar
    anon(9016157)
    Hi All,

    I am having this issue since three days . Folder "STH100-2" automatically and deleting images under folder doesn't help .. It keeps getting created again and again..

    Thanks,
    Jay
    Attached Thumbnails Anyone having this folder issue on dtek50 ?-screenshot_20180307-214659.jpg  
    03-07-18 10:20 AM
  2. Bla1ze's Avatar
    Bla1ze
    CB OG
    Where is the folder being created?
    03-07-18 12:53 PM
  3. anon(9016157)'s Avatar
    anon(9016157)
    I don't know exact location but I can see it under Google Photos app as separate folder.
    03-07-18 10:34 PM
  4. conite's Avatar
    conite
    Ambassador
    Originally Posted by jaypatelani
    I don't know exact location but I can see it under Google Photos app as separate folder.
    Those aren't physical folders. They are virtual folders within the app itself.
    03-07-18 10:39 PM
  5. anon(9016157)'s Avatar
    anon(9016157)
    Originally Posted by conite
    Those aren't physical folders. They are virtual folders within the app itself.
    What should I do to remove it? Or do I need to reset phone?
    03-07-18 10:42 PM
  6. conite's Avatar
    conite
    Ambassador
    Originally Posted by jaypatelani
    What should I do to remove it? Or do I need to reset phone?
    You don't. That's how Google Photos organizes photos.
    03-07-18 10:43 PM
  7. anon(9016157)'s Avatar
    anon(9016157)
    Originally Posted by conite
    You don't. That's how Google Photos organizes photos.
    But that photo is not something I clicked .. Even after deleting that picture shown under folder it reappears after sometime.
    03-07-18 10:44 PM
  8. conite's Avatar
    conite
    Ambassador
    Originally Posted by jaypatelani
    But that photo is not something I clicked .. Even after deleting that picture shown under folder it reappears after sometime.
    That's because your app is re-syncing to the cloud. If you only delete the photo on your device, it will come back.
    03-07-18 10:45 PM
  9. anon(9016157)'s Avatar
    anon(9016157)
    Originally Posted by conite
    That's because your app is re-syncing to the cloud.
    Back up and sync is off for google photos... should I share device log if that helps ?
    03-07-18 10:46 PM
  10. anon(9016157)'s Avatar
    anon(9016157)
    Here is folder under Google Photos.
    Attached Thumbnails Anyone having this folder issue on dtek50 ?-screenshot_20180308-101736.jpg  
    03-07-18 10:49 PM
  11. conite's Avatar
    conite
    Ambassador
    Originally Posted by jaypatelani
    Back up and sync is off for google photos... should I share device log if that helps ?
    Use your computer and log into your photos from there. Check to see if that "folder" is there.
    03-07-18 10:50 PM
  12. anon(9016157)'s Avatar
    anon(9016157)
    Originally Posted by conite
    Use your computer and log into your photos from there. Check to see if that "folder" is there.
    None of my device pictures are there or even folders.
    03-07-18 11:01 PM
  13. conite's Avatar
    conite
    Ambassador
    Originally Posted by jaypatelani
    None of my device pictures are there or even folders.
    Can you only see that folder from within Google Photos?
    03-07-18 11:03 PM
  14. anon(9016157)'s Avatar
    anon(9016157)
    Originally Posted by conite
    Can you only see that folder from within Google Photos?
    Anyone having this folder issue on dtek50 ?-screenshot-2018-03-08-10-34-36.png

    None.
    03-07-18 11:06 PM
  15. conite's Avatar
    conite
    Ambassador
    Originally Posted by jaypatelani
    Click image for larger version.  Name: Screenshot from 2018-03-08 10-34-36.png  Views: 21  Size: 55.2 KB  ID: 434814

    None.
    I'm talking about the app.
    03-07-18 11:09 PM
  16. anon(9016157)'s Avatar
    anon(9016157)
    Originally Posted by conite
    I'm talking about the app.
    this is screenshot of Google photos app where i can see folder " STH100-2"
    https://forums.crackberry.com/attach...308-101736.jpg
    03-07-18 11:13 PM
  17. conite's Avatar
    conite
    Ambassador
    Originally Posted by jaypatelani
    this is screenshot of Google photos app where i can see folder " STH100-2"
    https://forums.crackberry.com/attach...308-101736.jpg
    Yes, I know.

    I asked you if you can only see this "folder" from within the photos app.
    03-07-18 11:25 PM
  18. anon(9016157)'s Avatar
    anon(9016157)
    Originally Posted by conite
    Yes, I know.

    I asked you if you can only see this "folder" from within the photos app.
    Yes. Also one file as this : https://forums.crackberry.com/attach...307-214659.jpg
    03-07-18 11:27 PM
  19. conite's Avatar
    conite
    Ambassador
    Originally Posted by jaypatelani
    Yes. Also one file as this : https://forums.crackberry.com/attach...307-214659.jpg
    Yes, I've seen these before. This is the Photos app too, right?
    03-07-18 11:30 PM
  20. anon(9016157)'s Avatar
    anon(9016157)
    Originally Posted by conite
    Yes, I've seen these before. This is the Photos app too, right?
    Yes both screenshots from Photos all.
    03-07-18 11:31 PM
  21. anon(9016157)'s Avatar
    anon(9016157)
    Resetting DTEK50 and let's see if it comes up after that or not.
    03-08-18 04:12 AM
  22. conite's Avatar
    conite
    Ambassador
    Originally Posted by jaypatelani
    Resetting DTEK50 and let's see if it comes up after that or not.
    Omg, that's over kill.

    It's something inside the Photos app.
    03-08-18 06:31 AM
  23. anon(9016157)'s Avatar
    anon(9016157)
    Originally Posted by conite
    Omg, that's over kill.

    It's something inside the Photos app.
    Did reset it. Also solved contacts duplication problem. I got like contact seen 6-9 times.
    03-08-18 06:44 AM
  24. anon(9016157)'s Avatar
    anon(9016157)
    Originally Posted by conite
    Omg, that's over kill.

    It's something inside the Photos app.
    OMG.. That folder still came back even sync and all is off..
    03-08-18 11:02 PM
  25. conite's Avatar
    conite
    Ambassador
    Originally Posted by jaypatelani
    OMG.. That folder still came back even sync and all is off..
    I'm telling you it's not a real folder, if you can't see it with a File Manager.
    03-08-18 11:04 PM
29 12
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