1. floorit76's Avatar
    I just got an email from Rim saying that I need to updat to the new o/s (4.5). It says that all I have to do is connect my phone to my pc and click the update tab. I have tried several times and keep getting a "fatal error". he only reason I can see that I may be having problems is that it is asking for my password, I have never set one. I have tried all the ussual factory defaults like 1111 and 0000. It tries to load it even without the password. Here is the link that was in the email.

    BlackBerry - BlackBerry Device Software
    03-29-09 02:51 PM
  2. Motorcycle Mama's Avatar
    There's no default password for a BlackBerry.

    Where exactly are you seeing the error message?

    In your browser, in the application loader window, on the device, somewhere else?
    03-29-09 03:15 PM
  3. VMAN7's Avatar
    I had this exact same problem 3 times till I realized that I needed to upgrade/update my DTM to the newest version first then update the BBsoftware next. If you do that it will all work out.
    03-29-09 03:25 PM
  4. SevereDeceit's Avatar
    You can download the latest version of Desktop Manager from Smartphones, Cell Phones & Smart Phones at Blackberry.com I recommend v4.6 without media manager...
    03-29-09 03:39 PM
  5. floorit76's Avatar
    Thanks guys, I'm downloading 4.6 now.
    The fatal error message was in the app loader.
    03-29-09 04:18 PM
  6. SevereDeceit's Avatar
    You should be good now, if not, come back!
    03-29-09 04:19 PM
  7. floorit76's Avatar
    NO GO. All thats diffrent is now I have a cool new DM.
    03-29-09 04:57 PM
  8. floorit76's Avatar
    I had a few errors while downloading the d/m so I tried agian, but got the same errors. One is Error 1904.module C:\program files\isgroupfiles6.5x\gw.dll Failed to register Hresult-2147220473 Contact your support personel. And 3 others with similar wording. Still getting the fatal error while trying to update.
    03-29-09 05:42 PM
  9. SofaKingKev's Avatar
    did you uninstall your previous dm before installing dm 4.6? you have to do that first..
    03-29-09 05:44 PM
  10. floorit76's Avatar
    Heck no. I figured it would overwrite it like an update.
    03-29-09 05:48 PM
  11. SofaKingKev's Avatar
    nope, you HAVE to uninstall first.
    03-29-09 05:50 PM
  12. floorit76's Avatar
    I just tried to remove the old d/m and it doesn't show up on my program list.
    03-29-09 05:54 PM
  13. SofaKingKev's Avatar
    start>control panel>uninstall program? its not there under rim?
    03-29-09 05:55 PM
  14. floorit76's Avatar
    No, the 4.6 version was there so I uninstalled and re installed that. Still same problem.
    03-29-09 06:11 PM
  15. SofaKingKev's Avatar
    try rebooting your computer with all dm's uninstalled, and then reinstall 4.6.
    03-29-09 06:16 PM
  16. floorit76's Avatar
    I deleted everything that said rim or bb from my program list and rebooted. I just reinstalled 4.6 and still got the 4 error messages. still gonna try to update agian.
    03-29-09 06:41 PM
  17. floorit76's Avatar
    Nope. still screwed.
    03-29-09 06:43 PM
  18. floorit76's Avatar
    Would it be easier to do the update the "normal" way?
    03-29-09 07:16 PM
  19. wnm's Avatar
    It's certainly worth a try, since the on-line update isn't working.
    03-30-09 06:42 AM
  20. floorit76's Avatar
    I was afraid you'd say that.
    03-30-09 06:42 PM
  21. Amadeus Excello's Avatar
    you might also want to consider an uninstaller program, e.g., CCleaner.
    03-30-09 07:18 PM